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Customer Support Representative

3 mesi fa

Firenze, Italia Tn Italy A tempo pieno

col-wideJob Description:

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries.

Position: Customer Support Representative (Thai)
Location: Remote from anywhere in the world
Employment type: Service Agreement/Self-employment (no Employment contract option available)
Remuneration: Fixed monthly payment.

RESPONSIBILITIES:
Assist clients worldwide through live support
Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
Demonstrate impeccable telephone etiquette and management
Handle back office queries
Support clients with technical and troubleshooting issues
Report to the management and deal with all departments to resolve issues
Provide support and troubleshooting on Trading Platforms
Handle client inquiries appropriately and ensure that high level service is provided

Promote available products and services to clients, provide all relevant information to clients
Develop and maintain excellent relationships with prospective and existing clients
Contribute to team effort by achieving targeted results.

REQUIREMENTS:

Native / fluent in Thai, both oral and written. Fluent in English (at least B2 level)
Knowledge of FX industry will be considered as a major advantage
Previous experience in a similar position will be considered as a major advantage

Excellent communication skills (both oral and written)
Able to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
Working schedule: Monday to Friday.

OFFER:
Competitive remuneration
An opportunity to build a company and grow in it
Private medical insurance
The freedom and flexibility of fully remote work
Collaborative and supportive team environment