International Customer Support

7 mesi fa


Firenze, Italia Qapla' srl A tempo pieno

Immergiti in un universo dove lavoro, passione, identità e vita personale puntano a creare un ecosistema dove sei tu, quotidianamente, a fare la differenza.

Il/la professionista sarà il punto di riferimento per le richieste di assistenza, la risoluzione dei problemi e l'implementazione di soluzioni adeguate per garantire la massima soddisfazione dei clienti.

Se credi nel valore delle relazioni con i clienti e nella possibilità di fare la differenza con il tuo supporto, entra a far parte del team

**Task e Responsabilità**
- Monitorare e gestire i ticket di assistenza nel sistema di ticketing aziendale, garantendo la documentazione completa delle interazioni con i clienti.
- Front end Support

**Cosa Cerchiamo**:

- Laurea o diploma in un campo pertinente.
- Comprovata esperienza nel Customer Support
- Eccellenti capacità di comunicazione scritta e verbale in **italiano, inglese e tedesco**. La conoscenza di altre lingue sarà considerata un plus.
- Capacità di risolvere i problemi in modo rapido ed efficace, dimostrando un elevato livello di problem-solving.
- Capacità di lavorare in un ambiente dinamico e multitasking.
- Orientamento al cliente e competenze interpersonali sviluppate.
- La conoscenza delle tecnologie SaaS e/o del settore dell’eCommerce sarà considerata un plus.

**Cosa offriamo**
- Open-minded e focus-oriented le nostre linee guida;
- Un ambiente dinamico, ricco di opportunità di crescita e recettivo alle sfide;
- Assunzione a tempo indeterminato e retribuzione commisurata alle reali competenze ed esperienza maturata;
- In ottica Work-Life Balance, sarai inserito in un contesto orientato al lavoro per obiettivi e risultati secondo l’approccio smart working o full-remote con riferimento alle sedi di San Casciano Val di Pesa (Firenze) o Malnate (Varese).

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Esperienza:

- addetto/a assistenza clienti: 1 anno (Preferenziale)

Lingua:

- inglese e tedesco (Obbligatorio)



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