Customer Support Team Lead
4 settimane fa
Discover. Savor. Connect. Welcome to the chef's table.
Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more
Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology, wine tastings, and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.
In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.
Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
**About the Role**:
We are looking for a full-time **Customer Support Team Lead** with strong experience in leading customer support associates. This is an important role within our operations team with many opportunities.
**Responsibilities Include**:
- Lead and manage a team of remote customer support associates
- Give all necessary direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
- Set KPIs for the customer support team and track KPIs and provide feedback to team members whenever necessary
- Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed
- Identify system and workflow improvements to enhance team’s efficiency
- Understand Cozymeal's services and provide solutions to customer and chef inquiries relating to our products in a timely manner
- Assist our community of chefs with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
**Requirements Include**:
- Minimum of 4 years of experience in leading a customer support team
- Ability to perform data driven analysis in Excel with mínimal guidance
- Proficient in setting and maintaining KPIs
- Professional with excellent verbal and written communication skills
- Positive attitude and a willingness to learn and grow in the position
- Ability to be resourceful and responsive
- Ability to work efficiently and distraction free in a home office environment
- Proficient in Google Suite and Excel
- Experience working with a CRM
- Detail oriented
**Hours**: 8 hours and at least 6 hours within the 8am to 6pm time window (any time zone in the US)
**What We Offer**:
- Work anywhere in the world (we are 100% remote team)
- Competitive pay
- Great work environment with a strong and friendly team of co-workers
If this sounds like you, then Cozymeal just might be the right place for you Welcome home
-
Customer Support Team Lead
4 giorni fa
Firenze, Italia Cozymeal A tempo pienoDiscover.Savor.Connect.Welcome to the chef's table.Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!Consumers and companies alike use Cozymeal to...
-
Customer Support In Supply Chain
4 settimane fa
Firenze, Italia Biomérieux Sa A tempo pienobioMérieux Italia S.p.A.Customer Support in Supply ChainWe are looking for a **Customer Support **to join our Supply Chain team in our Italian subsidiary, in Florence.**Responsibilities**:Your main commitment will be to ensure that we deliver our customers (hospitals, laboratories, industrials) on-time and in-full, matching also any specific need they may...
-
Customer Support in Supply Chain
2 settimane fa
Firenze, Italia bioMérieux sa A tempo pienobioMérieux Italia S.p.A. Customer Support in Supply Chain We are looking for a **Customer Support **to join our Supply Chain team in our Italian subsidiary, in Florence. **Responsibilities**: Your main commitment will be to ensure that we deliver our customers (hospitals, laboratories, industrials) on-time and in-full, matching also any specific need...
-
Visual Merchandising Lead
4 settimane fa
Firenze, Italia Foot Locker A tempo pienoVisual Merchandising Lead Location Campi Bisenzio (Firenze), Florence, Italy Foot Locker Italy 6158 C.C. I Gigli Via San Quirico, 165 Category Marketing & Public Relations Foot Locker Job Type Regular Full-Time **Job Id **32932 Overview Il Visual Merchandiser Lead è appassionato di sneakers e ritiene che un Visual Merchandising efficace eleverà...
-
Engineering Team Lead
4 settimane fa
Firenze, Italia Hostelworld A tempo pienoAt Hostelworld (Permanent), in Porto, Portugal Expires at: 2025-05-19 Remote policy: Full remote ABOUT US Hostelworld Group, the global hostel-focussed online booking platform, inspires adventurous minds to meet the world and come back with life-changing stories to tell. Our customers are not your average tourists; they crave cultural connection and unique...
-
Team Leader Customer Care E-commerce
2 settimane fa
Firenze, Italia Lavoro Digitale Italia A tempo pieno**Lavoro Digitale Italia** è un punto di riferimento per lo sviluppo delle carriere dei professionisti del mondo digital in Italia. L’obiettivo di **Lavoro Digitale Italia **è mettere i migliori professionisti del mondo digital italiano in contatto con le aziende che possono aiutarli a realizzarsi professionalmente. I nostri recruiter sono a...
-
Engineering Team Lead
4 settimane fa
Firenze, Italia Hostelworld A tempo pienoAt Hostelworld (Permanent), in Porto, PortugalExpires at: 2025-05-19Remote policy: Full remoteABOUT USHostelworld Group, the global hostel-focussed online booking platform, inspires adventurous minds to meet the world and come back with life-changing stories to tell.Our customers are not your average tourists; they crave cultural connection and unique...
-
Team Leader Customer Care E-Commerce
4 settimane fa
Firenze, Italia Lavoro Digitale Italia A tempo pieno**Lavoro Digitale Italia** è un punto di riferimento per lo sviluppo delle carriere dei professionisti del mondo digital in Italia.L'obiettivo di **Lavoro Digitale Italia **è mettere i migliori professionisti del mondo digital italiano in contatto con le aziende che possono aiutarli a realizzarsi professionalmente.I nostri recruiter sono a disposizione per...
-
Customer Support Associate
1 settimana fa
Firenze, Italia Cozymeal A tempo pienoDiscover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use Cozymeal...
-
Firenze, Italia Patrique Mercier Recruitment Nordic A tempo pienoPatrique Mercier Recruitment is excited to offer a fantastic opportunity for Italian speakers to join a dynamic team in Greece! This Italian Customer Support role not only offers a chance to work in a vibrant country but also comes with a full relocation package to support your move. In this position, you will provide exceptional customer support to clients,...
-
Stage - Customer Administration Support
7 giorni fa
Firenze, Italia BNP Paribas A tempo pienoSTAGE - CUSTOMER ADMINISTRATION SUPPORT (JOB NUMBER: R0323FI) Arval, multinazionale del gruppo bancario BNP Paribas, leader nel Noleggio a Lungo Termine di automobili e gestione flotte aziendali, garantisce dal 1995 soluzioni di mobilità innovative e personalizzate alle imprese su tutto il territorio italiano. Per la nostra Direzione Remarketing cerchiamo...
-
Stage - Customer Administration Support
3 settimane fa
Firenze, Italia BNP Paribas A tempo pienoSTAGE - CUSTOMER ADMINISTRATION SUPPORT (JOB NUMBER: R523FI) Arval, multinazionale del gruppo bancario BNP Paribas, leader nel Noleggio a Lungo Termine di automobili e gestione di flotte aziendali, garantisce dal 1995 soluzioni di mobilità innovative e personalizzate alle imprese su tutto il territorio italiano. Per la nostra Direzione Remarketing...
-
Work In Greece. Italian Customer Support Role With
4 settimane fa
Firenze, Italia Patrique Mercier Recruitment Nordic A tempo pienoPatrique Mercier Recruitment is excited to offer a fantastic opportunity for Italian speakers to join a dynamic team in Greece!This Italian Customer Support role not only offers a chance to work in a vibrant country but also comes with a full relocation package to support your move.In this position, you will provide exceptional customer support to clients,...
-
International Customer Support
4 settimane fa
Firenze, Italia Qapla' srl A tempo pienoImmergiti in un universo dove lavoro, passione, identità e vita personale puntano a creare un ecosistema dove sei tu, quotidianamente, a fare la differenza. Il/la professionista sarà il punto di riferimento per le richieste di assistenza, la risoluzione dei problemi e l'implementazione di soluzioni adeguate per garantire la massima soddisfazione dei...
-
Stage - Customer Administration Support
3 settimane fa
Firenze, Italia Bnp Paribas A tempo pienoSTAGE - CUSTOMER ADMINISTRATION SUPPORT (JOB NUMBER: R0323FI)Arval, multinazionale del gruppo bancario BNP Paribas, leader nel Noleggio a Lungo Termine di automobili e gestione flotte aziendali, garantisce dal 1995 soluzioni di mobilità innovative e personalizzate alle imprese su tutto il territorio italiano.Per la nostra Direzione Remarketing cerchiamo...
-
Customer Support Associate
6 giorni fa
Firenze, Italia Cozymeal A tempo pienoDiscover.Savor.Connect.Welcome to the chef's table.Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!Consumers and companies alike use Cozymeal to...
-
International Customer Support
2 settimane fa
Firenze, Italia Qapla' srl A tempo pienoImmergiti in un universo dove lavoro, passione, identità e vita personale puntano a creare un ecosistema dove sei tu, quotidianamente, a fare la differenza. Il/la professionista sarà il punto di riferimento per le richieste di assistenza, la risoluzione dei problemi e l'implementazione di soluzioni adeguate per garantire la massima soddisfazione dei...
-
International Customer Support
4 settimane fa
Firenze, Italia Qapla' Srl A tempo pienoImmergiti in un universo dove lavoro, passione, identità e vita personale puntano a creare un ecosistema dove sei tu, quotidianamente, a fare la differenza.Il/la professionista sarà il punto di riferimento per le richieste di assistenza, la risoluzione dei problemi e l'implementazione di soluzioni adeguate per garantire la massima soddisfazione dei...
-
Firenze, Italia Patrique Mercier Recruitment Nordic A tempo pienoPatrique Mercier Recruitment is excited to offer a fantastic opportunity for Italian speakers to join a dynamic team in Greece This Italian Customer Support role not only offers a chance to work in a vibrant country but also comes with a full relocation package to support your move. In this position, you will provide exceptional customer support to clients,...
-
Firenze, Italia Patrique Mercier Recruitment Nordic A tempo pienoPatrique Mercier Recruitment is excited to offer a fantastic opportunity for Italian speakers to join a dynamic team in Greece!This Italian Customer Support role not only offers a chance to work in a vibrant country but also comes with a full relocation package to support your move.In this position, you will provide exceptional customer support to clients,...
