Customer Success Manager Pa

3 giorni fa


Lazio, Italia Vodafone A tempo pieno

**Role purpose**:
This position is "all about the customer" relationship and account management, by enhancing the customers' experience and increasing their loyalty to our services' proposition.
Precisely, this position is related to the service management of Public Sector customers.
You'll have responsibility for Service Management life cycle (ITIL V4), customer relationship and satisfaction of a dedicated accounts portfolio.
This means you'll be acting as of the Service trusted advisor and SPOC for customers' chooser, granting that the contracted Services will be operational within agreed plans and within the agreed SLAs and KPIs.
This means that you'll have full accountability against customer expectations by coordinating and keeping on hold all required stakeholders (Vodafone Way) for managing their deliverables and services.
By leveraging on the increased customer confidence and satisfaction (NPS), you'll be also engaged in the preliminary steps of customers business life cycle.
As a key actor of the "Service Continual Service Improvement", you'll conduct regular Service Reviews and manage escalations and Service Improvement Plans or Service Development Plans where appropriate and required.
It's a role with significant responsibility where you can make your mark here and there'll be every opportunity to succeed in other areas of Vodafone.
**Key accountabilities and decision ownership**:
- Overall responsible of Customer in-life services;
- Establish the effective level of relationship with empowered customers stakeholders.
Schedule and chair customers meetings, service reviews, spending reviews, take part to innovation workshop, initiate SIPs or SPDs where appropriate or needed;
- Consulting on the service wrap design as part of the solution offered to the portfolio allocated customers;
- Overall assessment and dimensioning of Service Management customer needs;
- SLA negotiation with related accountable departments if deviating from agreed levels;
- Identify upgrades and new services opportunities at customer level;
- Advise the account team for new services and engage with relevant owners;
- Responsible for validating and, were required, for inputting contract service elements (RFIs/RFPs).
**Core competencies, knowledge and experience**:
- Experience in managing Framework Contracts (Convenzioni) and Framework Agreements (AQs) in the Public Sector;
- Confidence in working in International and matrix environment;
- Understanding of issue management, operational/service fulfilment issues;
- Ability to create strong Customer relationship;
- Good communications skill;
- Team player, ability to work in an international and virtual team environment;
- Self-motivated, creative mind Customer-Obsessed.
**Must have technical / professional qualifications**:
- Bachelor's degree;
- 10+ years experience in telecommunication environment;
- Previous large experience in Service Management within the Public Sector;
- Fluent English is valuable;
- ITIL V4 or V3 foundation, practitioner (desirable)
Based: Rome / Pozzuoli



  • Lazio, Italia Infocert A tempo pieno

    InfoCert è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali. InfoCert è una realtà che opera a livello internazionale e presente...


  • Lazio, Italia Infocert A tempo pieno

    **InfoCert** è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali.InfoCert è una realtà che opera a livello internazionale e...

  • Customer Success Manager

    3 settimane fa


    Lazio, Italia Buscojobs A tempo pieno

    We are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products / services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive. Responsibilities : Cultivate...

  • Customer Success Manager

    3 settimane fa


    Lazio, Italia Buscojobs A tempo pieno

    We are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products / services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive.Responsibilities : Cultivate...

  • Customer Success Manager

    2 settimane fa


    Lazio, Italia Buscojobs A tempo pieno

    We are hiring a full-time Customer Success Manager to join our team, based in our office in Rome.This role is pivotal in ensuring client satisfaction and success with our products / services.As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive.Responsibilities : Cultivate strong...


  • Lazio, Italia Buscojobs A tempo pieno

    Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish –...


  • Lazio, Italia Buscojobs A tempo pieno

    Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish –...


  • Lazio, Italia 3C Deutschland Gmbh A tempo pieno

    Ready to make a difference?Experian has evolved into a global tech company and specialized in data and analytics.We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society.We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and...


  • Lazio, Italia Experian A tempo pieno

    Company DescriptionReady to make a difference?Experian has evolved into a global tech company and specialized in data and analytics.We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're a member of the FTSE 30 and for more than 125 years we've helped economies and...


  • Lazio, Italia Experian A tempo pieno

    Company Description Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and...

  • Customer Success Manager

    2 settimane fa


    Lazio, Italia Destination Italia Group A tempo pieno

    Descrizione azienda: nata dal successo di Destination Italia e Portale Sardegna è una software house dedicata al mondo del turismo, rappresenta un mix di tradizione e innovazione all'avanguardia nei mercati B2B e B2C. Il nostro nucleo è l'innovazione costante, che combina l'intelligenza artificiale con un'ampia esperienza nel settore del turismo. Il nostro...


  • Lazio, Italia 3C Deutschland Gmbh A tempo pieno

    Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish –...


  • Lazio, Italia Experian A tempo pieno

    Company Description Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and...

  • Customer Success Manager

    2 settimane fa


    Lazio, Italia Experian A tempo pieno

    **Company Description**Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and...


  • Lazio, Italia Valutico A tempo pieno

    We are looking for a German and English-speaking Customer Success Manager for the DACH region.Experience: Mid-Level Position: 3+ years of experience in Finance / Business Valuation OR Customer Service/Customer Success Availability: Full-time (40 hours weekly) Job Function: Customer Success Manager Location: Remote Company Description: Valutico is a B2B...


  • Lazio, Italia Netskope A tempo pieno

    **About Netskope**:Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.**About the position**:The...


  • Lazio, Italia Translated Srl A tempo pieno

    About Translated Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...


  • Lazio, Italia Salesforce A tempo pieno

    Job CategoryCustomer SuccessJob Details**About Salesforce**We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance...


  • Lazio, Italia Vodafone A tempo pieno

    **Role Purpose**:This position is "all about the customer" relationship and account management, by enhancing the customers' experience and increasing their loyalty to our services' proposition.Precisely, this position is related to the service management of Public Sector customers.You'll have responsibility for Service Management life cycle (ITIL V4),...


  • Lazio, Italia Translated Srl A tempo pieno

    Translated is a leading company in AI-enabled translation services.We are on a mission to allow everyone to understand and be understood in their own language.Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators,...