Senior Application Support Engineer

5 giorni fa

Gallarate, Italia Tn Italy A tempo pieno

col-wideJob Description:Main Duties and ResponsibilitiesProviding software application support as directed by Manager Applications Support.Perform analyses of software application functionality and suggest improvements.Consult as required with software vendors, software development teams, internal users, and clients to improve application performance.Establish root causes for application errors and escalate serious concerns to management.Keep records of configuration changes and schedule application updates.Document processes and monitor application performance metrics.Providing technical support to clients and internal users in other departments.Assisting with systems integrations.Maintain and update technical documents and procedures.Applications Support TeamIT Infrastructure TeamPlatform and Product Development TeamIT OperationsFinance TeamExternal Software VendorsMinimum 3-year of L2 Application Support experienceWorking knowledge of payment clearing and settlement processes highly desiredWorking experience with Microsoft Operating Systems and SQL (MS or Oracle Database)Working experience in either Splunk, MFT or Control-M is advantageous Demonstrable experience as an Application Support Engineer.Demonstrable experience on system monitoring, alert and log file trouble shootingAbility to manage code migration, document configuration changes, and monitor application performance.Linux shell scripting experienceAdvanced SQL scriptingBasic Java or C programming skillsWorking experience on monitoring tools like Splunk, control-m is highly preferredCompetency to provide broader support across internal departments.Exceptional analytical and trouble-shooting skillsWorking experience in payment processing business is highly preferred.Strong organizational skills with ability to prioritize workload.Maturity in managing expectations: change requests, dealing with unexpected incident, and supporting technical issues through to resolution.Be details oriented, with high quality standards and accuracy in work, independent, goal oriented and with self-motivating personality.Excellent in English (written and spoken), other languages are desirable.The incumbent should be a university graduate and hold qualifications in IT, computing and/or engineering with 3 years' experience working as an Application Support Engineer. They should have strong analytical and trouble-shooting capabilities, and a proven track record with providing team leadership and support for critical enterprise application.

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