Tech Support Senior Engineer

2 mesi fa

Gallarate, Italia AVEVA A tempo pieno

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at

Tech Support Senior Engineer (Gallarate, Hybrid) 

Tech Support Senior Engineer at AVEVA employs a combination of the solution, systems, network communications and application-specific software skills to help customers maintain the reliability and performance of their systems and address any potential technical problems.


Role and responsibilities:

Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions

Work closely with our global team force to manage customer relationship and satisfaction

Research, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in-house

Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing

Resolve technical problems from end customers, application engineers, and engineering teams

Identify and qualify product and solution failures and assist on the engineering in understanding and resolving them

Case tracking by entering cases either in our and Customer Relationship Management tool

Research and documentation of technical problems and solutions using our Knowledge Base

Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems

Skills and Qualifications:
 

Essential

Engineering degree in Electrical, Power Systems or Computer Science, or equivalent

Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving

Power and/or electrical systems knowledge

Computer knowledge, particularly relating to server, network and operating system installation and configuration

Positive attitude, enthusiastic, self-motivated and customer-focused

People-person and team player, enjoying the cross-functional interaction required for this position

Quick learner with an inquiring mind

Strong written and oral communications skills

Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel

Ability to occasionally travel to various customer sites in the region and worldwide

Desirable

SQL Database querying and programming experience

 , C#, HTML5 coding experience

Manufacturing Execution System experience

Understanding of SCADA and HMI standard

On-site or remote advanced technical support experience

Knowledge of AVEVA Wonderware products

Understanding of control systems and PLC

Controls or transformer protection experience

Experience with CRM systems

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