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Implementation & Application Support
4 mesi fa
About Us:
Global Blue has pioneered the Tax-Free Shopping industry over 40 years ago and millions of consumers have followed. Through continuous innovation, we have become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers and offering a top-notch user experience to our customers.
Global Blue offers innovative solutions in three different fields: Tax Free Shopping, Payments services and Complementary RetailTech. In addition, our data services offer a strategic advisory to help retailers identify opportunities for growth, while our shopper experience and engagement solutions provide data-driven solutions to increase footfall, convert footfall to revenue and enhance performance.
Our culture is entrepreneurial, we find solutions to problems by thinking outside of the box and by being innovative. It is a fast paced, hands on environment and we are not afraid to try different things. It is a supportive, collaborative and respectful place to be. Being a truly multicultural company, we celebrate our differences and believe that this is what makes Global Blue unique.
Today, Global Blue has over 2,000 employees in more than 50 countries.
The role:
We are recruiting an experienced Implementation and Application Support to join our AVPS team.
Global Blue have developed a leading Omni Channel Payment System for the Hotel and Retail sector and we are seeking an implementation and services support to join our European team.
Main duties and responsibilities
- Coordinate and manage middleware implementation together with merchant and customer at hotel, retail and F&B POS systems
- Understand and provide help to the customer's needs and operation workflow; then install,
- setup and configure the middleware remotely or, if necessary, at the customer site
- Ensure that the solution meets specifications and functions per customer-specific operational workflow
- Report an additional functional request from customers to our internal Product and Development team
- Receives and responds to internal incident escalation, to provide guidelines for the next steps to the customer further assistance to the user
- After "go-live" provide technical support to the customer when necessary work coordination with various internal technical teams, such as the Product Team / Support Team / Development Team, etc
- Perform additional job duties as required such as On Call Duty, etc
Key Competencies
- Strong analytical-, organizational-, and people skills are required
- Ability to adapt quickly to a new team, technologies, products, and procedures
- Experience in remote user implementation and training
- Ability to work independently as well as with a team
- Effective time management skills and ability to meet deadlines, attention to detail
- Willingness to travel 30% - 40% of the time across Europe
Qualification
- POS systems and Hotel customer or similar work experience
- Experience with Oracle Opera/Symphony or other PMS solutions a plus
- Experience with Payment Solutions and Payment Terminals a plus
- Fluent in English, spoken and written - Italian is also desirable
Why working with us:
- Our organizational culture is based on values such as Innovation, Respect, Collaboration, Customer centricity and Empowerment.
- To work in fast growing international company with inspiring colleagues from many different countries;
- To work in cool and relaxed environment., without strong formalities and accessible leads.
- To have the possibility of flexible hours and working remote;
- To have learning & development opportunities alongside a team of real and unique people
- To receive a Top-notch “tech pack” to make your working days more agile.
- To benefit from an Employee referral program
- To have a great Health Insurance, and keep that check-ups up to date.
- To benefit from a Bonus Plan, considering yours and the Company´s evaluation.
- To have occasional company-wide events and team events for bonding
