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Training Manager Italy

3 mesi fa

Milano, Italia Van Cleef & Arpels A tempo pieno

As part of the Italy market Retail team, you will be responsible for implementing and maintaining in the Market the Training Strategy developed by Van Cleef & Arpels International & supported by the Europe Region, with the purpose of nurturing excellence throughout the network while being a permanent and consistent support of its business performance.

Do you match this profile?

Do you have experience in Learning Management paired with in-depth knowledge of coaching techniques, ideally within the luxury sector?

Are you highly organized, energetic, and well-structured in your thinking?

Are you a great communicator, able to represent our maison nationally and to share your huge passion for delivering excellent client experiences?

Do you have a strong spirit of initiative & commitment?

Do you have excellent multitasking and task prioritization skills?

If so, apply for this job

What do we expect from you?

You will define a local training plan for Retail boutiques in line with the regional Retail strategy and the global Training strategy, while planning and monitoring the yearly budget accordingly.
You will organize and execute high-impact, interactive and consistent in-class and digital Trainings to transmit the Culture and History of the Maison within the team.
You will encourage e-Learning and monitor completion rates.
You will analyze Retail team's performance and skills and identify training needs. Based on those, you will define, develop & implement an individual coaching strategy for all Sales Associates, ensuring Training & Coaching follow-ups in collaboration with Boutique Managers.
You will provide required support to the conception and/or animation of key transversal projects in coordination with related experts (such as Marketing, Retail Operations, CRM, VM, Client Care, HR).

More than a job… it's an experience

By joining the Maison, you are joining a team in which professional development is one of our main focuses.

The Recruitment Process

Apply online
If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
You will meet with the Talent Team, the Retail Manager, the HR Manager, and the Training Director for Europe.

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