TAG Heuer Training Manager

2 giorni fa

Milano, Lombardia, Italia Tag Heuer A tempo pieno

Training Manager Position at TAG Heuer

At TAG Heuer, we're on a mission to disrupt the watchmaking industry with innovative spirit and a passion for excellence. As our Training Manager, you'll play a crucial role in shaping the skills and knowledge of our retail team to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:

  • Develop and implement comprehensive training programs for TAG Heuer sales associates across Italy, ensuring seamless execution and effective knowledge transfer.
  • Collaborate with the HQ Training team to design and deliver engaging training content, leveraging industry-leading tools and best practices.
  • Design and implement a retail training path to support direct distribution, empowering sales associates with the skills and confidence to drive sales and customer satisfaction.
  • Establish a dedicated coaching program for high-performing stores and point-of-sale locations, driving sales growth and customer loyalty.
  • Support top management in identifying training needs aligned with business priorities, ensuring a culture of continuous improvement.
  • Develop a tailored training strategy for distributors, working closely with the Wholesale team to drive sell-out and customer engagement.
  • Pilot Mystery Shopping initiatives in conjunction with sales teams, fostering Retail excellence through sales ceremonies, customer experiences, and CRM activities.

Your Profile:

  • A degree in a relevant field and at least 5 years of experience in sales, boutique supervision, or training, with a proven track record of success.
  • At least 3 years of retail-specific training experience, with expertise in project management and a talent for prioritizing and organizing multiple tasks.
  • Fluency in Italian and English, with a global perspective on the retail network and a passion for innovation and customer-centricity.
  • The ability to work effectively with minimal supervision, leveraging strong communication and presentation skills to drive results.
  • Proficiency in Microsoft Office Suite, with a focus on delivering high-quality training experiences that drive business outcomes.

About TAG Heuer:

As the Swiss Avant-Garde watchmaker since 1860, TAG Heuer embodies a culture of disruption, innovation, and customer-centricity. Our unique heritage is built on a bold mindset, a passion for excellence, and a commitment to delivering exceptional customer experiences. Join us in shaping the future of watchmaking and retail excellence

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