Global Retail Training Development Manager

2 settimane fa

Milano, Lombardia, Italia Ermenegildo Zegna A tempo pieno
Job Title: Global Retail Training Development Manager

At Ermenegildo Zegna, we're seeking a talented Global Retail Training Development Manager to join our team in Milan. As a key member of our organization, you will be responsible for creating, managing, and delivering high-quality training content to elevate the styling and selling skills of our retail team and enhance the guest experience.

The ideal candidate will have at least 5 years of experience in a retail environment, with a proven track record in training development, instructional design, and project management. You will be responsible for leading a team of training content developers, supporting retail teams in developing their selling and clienteling skills, and collaborating with the Zegna Global Training Community to drive a community of global in-store training specialists.

We're looking for someone with a strong passion for the international luxury retail environment, excellent communication and training skills, and the ability to work in partnership with different stakeholders. If you're a motivated and experienced professional with a flair for training and development, we'd love to hear from you.

Key Responsibilities:
  • Lead a team of training content developers to design and develop training modules and programs
  • Support retail teams in developing their selling and clienteling skills
  • Collaborate with the Zegna Global Training Community to drive a community of global in-store training specialists
  • Proactively identify sales training needs and monitor the impact of every sale-related training program
  • Actively contribute to training events organization and animation
Requirements:
  • At least 5 years of experience in a retail environment
  • Proven retail knowledge and training development experience
  • Previous managerial experience
  • Energetic personality with strong engagement skills
  • Retail selling experience and business needs knowledge
  • Mastery of principles of adult learning, teaching, and instruction for individuals and groups
  • Guest-centric mindset and proven knowledge of adult learning training methodologies
  • Proven experience in instructional design and training assets development
  • Video editing and Photoshop skills are a plus
  • Project management skills and ability to work in partnership
  • Agility and flexibility in priorities management
  • Excellent communication skills and cultural sensitivity
  • Knowledge of English mandatory, any additional language is a plus

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