Customer Success Specialist After Sales
1 settimana fa
The primary responsibility of the Customer Success Specialist will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly. This role will be a key point of contact for customers, providing them with initial onboarding, ongoing training support, and addressing product functionality knowledge requests. As a field-based role the Customer Success Specialist will work directly with our customers, ensuring they fully adopt and utilize our products to meet their operational needs. This role will be active throughout new product introductions into the market as well as ongoingly throughout the entire customer journey.
**Key responsibilities**:
- Product Expertise: Develop a deep understanding of our livestock dairy technology solutions, to effectively assist customers
- Customer Onboarding and Training: Visit customers on-site to guide them through the initial onboarding process, ensuring they are equipped to maximize the benefits of our products..
- Understand and evaluate farm routines and act as an advisor to recommend changes for optimization allowing for full implementation of our technology. Perform farm assessments in reproduction including assessments for calf and heifer management as well as for health and milk quality.
- Ongoing Product Knowledge Support: Respond to customer inquiries related to product functionality and usage through our CRM system.
- Customer Engagement: Build strong, long-lasting relationships with existing customers by understanding their individual needs and acting as their advocate within the company
- Promote Commercial Activities: Identify opportunities for upselling, cross-selling, and upgrades to existing customers. Collaborate with the sales team to drive commercial activities, including promoting additional products and services
- Collect Customer Feedback: Actively gather and document customer feedback to measure satisfaction levels and identify and drive areas for improvement.
- Cross-functional Collaboration: Work closely with the above-market customer success team to receive product knowledge and upskilling to stay up-to-date with our evolving technology solutions. Incorporate and promote online self-service into the local customer journey. Also, support commercial beta process in identifying potential customers for the process and delivering knowledge and support throughout the beta
- Work closely with the Customer Success Admin to recommend additions /changes to training materials and localizations for improvements. Help ensure that training materials are up-to-date and tailored to local need
- Take part in local farm shows and/or multi-farm events as a keynote speaker advocating dairy production management and the use of technology
**Qualifications / Set of Skills**
- 3-5 years of proven experience in a customer-facing role, preferably in customer success, customer training, account management, or similar positions
- Enthusiasm for agriculture and technology, with a deep understanding of the dairy livestock industry including understanding of dairy reproduction, cow health, nutrition and milk quality.
- Bachelor's degree in a related field or equivalent work experience.
- Strong interpersonal and communication skills, with fluency in the native language and proficiency in English
- Technical aptitude and the ability to understand complex products and systems.
- Proactive, self-motivated, and able to work independently and as part of a team.
- Strong organizational skills and attention to detail
- Sales and commercial approach oriented is a plus
- Basic proficiency with CRM software and other operative tools is plus
**Additional information**:
- Company car is required
- Availability to travel on customer sites - 50%+
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Hybrid
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R283942
-
Customer Success Specialist After Sales
6 mesi fa
Segrate, Italia MSD A tempo pienoThe primary responsibility of the Customer Success Specialist will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly. This role will be a key point of contact for customers, providing them with initial onboarding, ongoing training support, and...
-
Customer Success Specialist
6 mesi fa
Segrate, Italia MSD A tempo pienoThe primary responsibility of the Customer Success Specialist will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly. This role will be a key point of contact for customers, providing them with initial onboarding, ongoing training support, and...
-
Customer Success Operations Specialist
3 mesi fa
Segrate, Italia Triumph International A tempo pienoBrand Vacancy title Customer Success Operations Specialist Ref 20661 Function Sales Europe City Segrate Salary Competitive Closing date 30/09/2024 Description Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile...
-
Customer Success Specialist
7 giorni fa
Segrate, Italia Merck Gruppe - Msd Sharp & Dohme A tempo pienoJob DescriptionHai una passione per l'agricoltura, la tecnologia e il supporto clienti per il successo?Questa è l'opportunità giusta per far parte di un team globale che desidera avere un impatto positivo!Siamo un'azienda leader nel campo della tecnologia per la salute animale e ci impegniamo a offrire dispositivi di prima classe per l'identificazione e la...
-
Customer Success Specialist
1 settimana fa
Segrate, Italia Merck Gruppe - Msd Sharp & Dohme A tempo pienoJob Description Hai una passione per l'agricoltura, la tecnologia e il supporto clienti per il successo? Questa è l'opportunità giusta per far parte di un team globale che desidera avere un impatto positivo Siamo un'azienda leader nel campo della tecnologia per la salute animale e ci impegniamo a offrire dispositivi di prima classe per l'identificazione e...
-
Customer Success Operations Specialist
1 settimana fa
Segrate, Italia Triumph International A tempo pienoBrandVacancy titleCustomer Success Operations SpecialistRef20661FunctionSales EuropeCitySegrateSalaryCompetitiveClosing date30/09/2024DescriptionTriumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken...
-
Customer Success Specialist
4 settimane fa
Segrate, Italia MSD A tempo pienoHai una passione per l'agricoltura, la tecnologia e il supporto clienti per il successo? Questa è l'opportunità giusta per far parte di un team globale che desidera avere un impatto positivo! Siamo un'azienda leader nel campo della tecnologia per la salute animale e ci impegniamo a offrire dispositivi di prima classe per l'identificazione e la...
-
Customer Success Specialist
1 settimana fa
Segrate, Italia Merck Gruppe - Msd Sharp & Dohme A tempo pienoJob DescriptionHai una passione per l'agricoltura, la tecnologia e il supporto clienti per il successo? Questa è l'opportunità giusta per far parte di un team globale che desidera avere un impatto positivo!Siamo un'azienda leader nel campo della tecnologia per la salute animale e ci impegniamo a offrire dispositivi di prima classe per l'identificazione e...
-
Customer Success Specialist
1 settimana fa
Segrate, Italia Merck Gruppe - Msd Sharp & Dohme A tempo pienoJob Description Hai una passione per l'agricoltura, la tecnologia e il supporto clienti per il successo? Questa è l'opportunità giusta per far parte di un team globale che desidera avere un impatto positivo! Siamo un'azienda leader nel campo della tecnologia per la salute animale e ci impegniamo a offrire dispositivi di prima classe per l'identificazione e...
-
Dairy Technology Specialist for Customer Success
1 settimana fa
Segrate, Lombardia, Italia Msd A tempo pienoJob OverviewMsd is seeking a highly motivated and experienced Dairy Technology Specialist for Customer Success to join our team. In this role, you will be responsible for ensuring the satisfaction and success of our valued customers by providing exceptional support and guidance throughout their journey with our products.
-
Customer Success Specialist
1 settimana fa
Segrate, Italia Merck Gruppe - MSD Sharp & Dohme A tempo pienoJob DescriptionHai una passione per l'agricoltura, la tecnologia e il supporto clienti per il successo? Questa è l'opportunità giusta per far parte di un team globale che desidera avere un impatto positivo!Siamo un'azienda leader nel campo della tecnologia per la salute animale e ci impegniamo a offrire dispositivi di prima classe per l'identificazione e...
-
Customer Success Operations Specialist Role
1 settimana fa
Segrate, Lombardia, Italia Triumph International A tempo pienoTriumph International, a leading lingerie sector company with a global presence, is seeking a skilled professional to fill the role of Customer Success Operations Specialist. This position plays a vital part in ensuring excellent service and high delivery performance for demanding consumers across more than 80 countries.Your ResponsibilitiesParticipate in...
-
Customer Success Operations Specialist
5 mesi fa
Segrate, Italia Triumph International A tempo pienoTriumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken care of by around 20,000 wholesale customers, with whom Triumph has traditionally had close relations, in addition to a dense network of more...
-
Inside Sales Specialist
6 mesi fa
Segrate, Italia Nordson A tempo pieno**Nordson Packaging **is a market leader for hot melt adhesive dispensing solutions for the end of line packaging in various industries. We are looking for an **Inside Sales Specialist (M/F/d) **for our Standard Customers in Italy. We are looking for you if you possess ambition, drive & talent to maintain & develop these customers through interaction & a...
-
Specialist Customer Care
1 mese fa
Segrate, Italia Dsm A tempo pienoSpecialist Customer Care Location: Segrate, Italy Type: Hybrid The Specialist Customer Care plays a key role in supporting the Account Manager in managing customers and often acts as the first contact for the customer in case of information and problems related to order management. It also interfaces with the internal functions that are involved in the...
-
Customer Care Specialist
2 mesi fa
Segrate, Italia Adecco A tempo pienoAdecco cerca un/a Customer Care Specialist per azienda multinazionale di Segrate La risorsa svolge un ruolo fondamentale nel supportare l'Account Manager nella gestione dei clienti e spesso funge da primo contatto per il cliente in caso di informazioni e problemi legati alla gestione dell'ordine.Si interfaccia inoltre con le funzioni interne che sono...
-
Medical Device Sales Specialist
1 mese fa
Segrate, Lombardia, Italia Zimmer Biomet A tempo pienoAbout the OpportunityZimmer Biomet is a global leader in medical technology, dedicated to enhancing patients' mobility and quality of life for nearly 100 years. As a Clinical Sales Specialist, you will play a vital role in promoting our innovative products to healthcare professionals and supporting their implementation in the operating room.Job...
-
Customer Care Specialist
1 mese fa
Segrate, Italia Adecco Italia S.P.A. A tempo pienoAdecco cerca un/a Customer Care Specialist per azienda multinazionale di Segrate. La risorsa svolge un ruolo fondamentale nel supportare l'Account Manager nella gestione dei clienti e spesso funge da primo contatto per il cliente in caso di informazioni e problemi legati alla gestione dell'ordine. Si interfaccia inoltre con le funzioni interne che sono...
-
Customer Success Manager Architect
7 mesi fa
Segrate, Italia IBM A tempo pienoIntroduction The research is focused on individuals who are Early Professional Hires with a maximum of two years of professional experience. Your Role and Responsibilities **Your Responsibilities In That Role Will Be** - To understand customer business and technology needs in order to become the face of IBM to the customer - To serve as a trusted...
-
Customer Success Manager Architect
4 giorni fa
Segrate, Italia Ibm A tempo pienoIntroductionThe research is focused on individuals who are Early Professional Hires with a maximum of two years of professional experience.Your Role and Responsibilities**Your Responsibilities In That Role Will Be**- To understand customer business and technology needs in order to become the face of IBM to the customer- To serve as a trusted technical expert...