Front Desk Manager
3 settimane fa
Homewood Suites by Hilton Florence • Florence, KY, US
Posted a day ago
DescriptionWe're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now
ResponsibilitiesMake sure to adhere to the front desk budget and put in orders for office supplies as neededManage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policiesLead operations at the front desk and make sure guests have an exceptional stayCommunicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaintsGather financial information and generate occupancy reports for the general managerQualificationsHospitality experience of at least 1 year is required for this roleShowcase exceptional multitasking, communication, and management skillsMust possess a high school diploma or equivalent certification (GED)Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar positionExperience with MS office and bookkeeping skills desiredCompensation$14 - $16 hourly
About Homewood Suites by Hilton FlorenceFounded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
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