Guest Service Line
6 mesi fa
Mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.
What will I be doing? Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction. Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations. Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimize the hotel's extra revenues. Manage customer incidents, following the established protocols. Comply with the attributes, standards and manuals applicable to their department. Efficiently use the different departmental management tools necessary for the daily control of operating procedures. Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans. Verify material orders following the set product guidelines, for better optimization of economic resources. Requirements: knowledge of Microsoft (Word, Excel, Outlook); excellent knowledge of English and Italian, a third language is a plus (ideally spanish); previous experience in the same role inside a Hotel of the same level; available to work shifts; Knowledge of Micros OPERA.
-
Guest Service Line Representative
3 settimane fa
Milano, Lombardia, Italia Meliá Hotels International A tempo pienoMission: As a Guest Service Line Agent at Meliá Hotels International, you will be responsible for delivering exceptional customer service through our telephone line, ensuring that every guest feels valued and supported throughout their stay.Key Responsibilities:Customer Service: Comply with our customer service strategy, efficiently managing all guest...
-
Guest Service Line Representative
2 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoUnlock the Possibilities of a Global CareerMeliá Hotels International invites you to embark on a journey without borders. As a Guest Service Line Agent, you will be part of a dynamic team that embodies the spirit of excellence in customer satisfaction. Your role will be to provide seamless telephone support to our guests, ensuring their stay is nothing...
-
Guest Service Line Representative
3 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe World of Hospitality AwaitsAt Meliá Hotels International, we are committed to delivering exceptional customer experiences. As a Guest Service Line Representative, you will be the face of our brand, responsible for providing top-notch service to our guests through our telephone line.Your Key Responsibilities:Manage customer inquiries and requests in a...
-
Guest Service Line Representative
3 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe World of Hospitality AwaitsAt Meliá Hotels International, we are seeking a skilled Guest Service Line Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests through our telephone line.Key Responsibilities:Comply with our customer service strategy, efficiently...
-
Guest Service Line Representative
3 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe Meliá ExperienceAs a Guest Service Line Representative, you will be the face of our hotel, providing exceptional customer service to our guests. Your role will be to ensure that every guest has a memorable and enjoyable stay with us.Your Key ResponsibilitiesManage guest requests and complaints in a professional and courteous manner.Provide personalized...
-
Guest Service Line Representative
3 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe World of Hospitality AwaitsAt Meliá Hotels International, we're seeking a skilled Guest Service Line Representative to join our team. As a key member of our hotel operations, you'll be responsible for delivering exceptional customer experiences through our telephone line.Key Responsibilities:Manage customer requests and complaints in a timely and...
-
Guest Service Line Representative
4 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoUnlock the World of HospitalityAs a Guest Service Line Representative at Meliá Hotels International, you will be the face of our brand, delivering exceptional customer experiences and ensuring that every guest feels valued and cared for.Key Responsibilities:Provide personalized support to guests through our telephone line, ensuring their needs are met and...
-
Guest Service Line Representative
2 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe Meliá DifferenceAs a Guest Service Line Representative, you will be the face of Meliá Hotels International, providing exceptional customer service to our guests through our telephone line. Your goal will be to exceed customer expectations, ensuring a memorable and enjoyable stay with us.Key Responsibilities:Manage customer requests and complaints in a...
-
Guest Service Line
5 mesi fa
Milano, Italia Meliá Hotels International A tempo pieno_“The world is yours with Meliá”_ Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...
-
Guest Service Representative
7 giorni fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoEmbark on an exciting journey with Meliá as a Guest Service Representative. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our ranks.Key Responsibilities:Manage customer inquiries and requests through our telephone line, prioritizing excellent service and satisfaction.Personalize...
-
Guest Service Line Agent
2 settimane fa
Milano, Italia Melia Hotels International A tempo pieno**_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our...
-
Guest Service Line Agent
1 settimana fa
Milano, Italia Melia Hotels International A tempo pieno"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program,...
-
Guest Service Line Agent
5 mesi fa
Milano, Italia Melia Hotels International A tempo pieno**_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Guest Service Line
5 mesi fa
Milano, Italia Melia Hotels International A tempo pieno**_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Guest Service Representative
1 settimana fa
Milano, Lombardia, Italia Starhotels S.P.A. A tempo pienoAs a Guest Service Agent at Starhotels, you will be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure. Key responsibilities include:Key ResponsibilitiesRespond promptly to guest inquiries and provide information and assistance.Manage check-in and check-out activities, and other related...
-
Guest Service Agent
5 mesi fa
Milano, Italia Armani Hotel Milano A tempo pienoArmani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.• Be located in the Hotel Lobby in order to assist guests whenever required.• Welcome and handle all walk-ins.• Support the LSM and ALSM with any administrative duties.• Run required...
-
Guest Service Agent
6 mesi fa
Milano, Italia STARHOTELS S.P.A. A tempo pienoJoin Starhotels and become part of the Front Office team at one our **Hotels **in the heart of **Milan**. - Hotel E.c.ho. - Hotel Anderson - Hotel Ritz - Hotel Business Palace - Hotel Rosa Grand If you have any preference for a particular hotel, please specify it in the cover letter. As a** Guest Service Agent** you'll be the first point of contact for our...
-
Guest Service Agent
3 mesi fa
Milano, Italia STARHOTELS S.P.A. A tempo pienoJoin Starhotels and become part of the Front Office team at one of our **Hotels **in the heart of **Milan**. - Hotel E.c.ho. - Hotel Anderson - Hotel Ritz - Hotel Business Palace - Hotel Rosa Grand If you have any preference for a particular hotel, please specify it in the cover letter. As a** Guest Service Agent** you'll be the first point of contact for...
-
Guest Service Agent
2 mesi fa
Milano, Italia Marriott International A tempo pienoJob Number 24169110Job Category Food and Beverage & CulinaryLocation Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, ItalySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to...
-
Guest Service Agent
2 mesi fa
Milano, Italia Marriott International, Inc A tempo pieno**Job Number** 24169110 **Job Category** Food and Beverage & Culinary **Location** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...