Technical Account Manager
2 giorni fa
Company Overview At Zuora, we do Modern Business .
We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet.
It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth.
Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
This is a remote position, so you'll be working remotely while occasionally getting together with your team for office visits, events, or offsites.
Of course, you're welcome to come into the office more often if you're nearby.
What you'll do The Solution Architect/Technical Account Manager will work with customers to help them get the most out of their Zuora investments and drive the engagement team towards an optimal solution.
As a Solution Architect/Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products.
Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day-to-day work driving success at our most critical customers.
As a Solution Architect/Technical Account Manager, you will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team.
A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization.
WHAT YOU'LL ACHIEVE Conduct requirements gathering, gap analysis, testing, and support sessions with customers.
Work directly with Zuora Product Engineers on customer use cases and feedback.
Create, review, and understand data/object models documentation.
Create, review, and understand process flows and architecture diagrams.
Help maintain the overall customer health and be focused on the technical health of the customer.
Establish and maintain system configuration, architectures, and an overall runbook for each of your customers.
Provide your customers with expertise on their Zuora product configuration, our Zuora APIs, and integration best practices.
Document requirements and user stories and review the list of requirements/user stories with the customer for sign-off.
Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.
Provide guidance and updated best practices to customers using quarterly roadmaps and new features.
Follow up with customers to ensure delivered work meets original requirements and approved designs.
Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed.
Develop and deliver custom customer solution-specific training materials.
Support the customer with regularly scheduled calls to answer functional and technical questions.
WHAT YOU'LL NEED TO BE SUCCESSFUL At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions.
At least 3-5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company.
3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus.
Code experience such as SQL, PLSQL, or another programming language; Object-oriented framework experience.
Ability to review API documentation and assist customers in determining how best to use APIs and troubleshoot API integrations.
Ability to review Zuora workflows and assist customers in troubleshooting these workflows.
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design, and implementation.
Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger.
Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid-paced implementation environment.
Experience managing tasks on multiple projects simultaneously.
#ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it's exciting.
Our people, whom we refer to as "ZEOs
#J-18808-Ljbffr
-
Technical Account Manager
3 mesi fa
Milano, Italia Fortinet A tempo pienoWould you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager (TAM) you...
-
Technical Account Manager EMEA
2 mesi fa
Milano, Italia Docebo A tempo pienoAs a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to make every one of our customers a lifelong partner. A Technical Account...
-
Technical Account Manager
2 mesi fa
Milano, Italia Fortinet A tempo pienoWould you like to join the leading global provider of network security solutions to help strategicaccounts optimize their customer experience? At Fortinet, we are looking for a TechnicalAccount Manager to build a long-term trusted relationship by operating as the primary technicaladvisor for key enterprise customers. As a Technical Account Manager (TAM), you...
-
Technical Account Manager
2 mesi fa
Milano, Italia Fortinet A tempo pienoWould you like to join the leading global provider of network security solutions to help strategic accounts optimize their customer experience? At Fortinet, we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as the primary technical advisor for key enterprise customers. As a Technical Account Manager...
-
Technical Account Manager
1 settimana fa
Milano, Italia Fortinet A tempo pienoWould you like to join the leading global provider of network security solutions to help strategicaccounts optimizing their customer experience? At Fortinet we are looking for a TechnicalAccount Manager to build a long term trusted relationship by operating as primary technicaladvisor for key enterprise customers.As Technical Account Manager (TAM) you will...
-
Technical Account Manager
5 mesi fa
Milano, Italia Coreview A tempo pienoAbout CoreView (A Microsoft Gold Partner) CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration.Offering an end-to-end solution that stretches across the whole M365 ecosystem; from your tenant level configurations, right up to your most critical workloads.Created by M365 experts, for M365 experts, CoreView makes best...
-
Technical Account Manager
5 giorni fa
Milano, Italia RTB House A tempo pieno**Technical Account Manager** Your responsibilities: - Plan the proper initial setup of campaigns based on Customers’ needs; - Execute the proper setup, optimization, debugging and monitoring of online campaigns; - Assist with the requests received through our ticketing system such as Jira; - Consult and propose optimization solutions for processes in...
-
Technical Account Manager
2 giorni fa
Milano, Italia Rtb House A tempo pieno**Technical Account Manager**Your responsibilities:- Plan the proper initial setup of campaigns based on Customers' needs;- Execute the proper setup, optimization, debugging and monitoring of online campaigns;- Assist with the requests received through our ticketing system such as Jira;- Consult and propose optimization solutions for processes in order to...
-
Technical Account Manager Emea
4 mesi fa
Milano, Italia Docebo A tempo pienoAs a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to make every one of our customers a lifelong partner.A Technical Account Manager...
-
Technical Account Manager Emea
3 mesi fa
Milano, Italia Docebo A tempo pienoAs a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo.You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions.Your goal is to make every one of our customers a lifelong partner.A Technical Account Manager...
-
Technical Account Manager
3 giorni fa
Milano, Italia Zuora A tempo pienoCompany Overview At Zuora, we do Modern Business.We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet.It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on...
-
Technical Account Manager
2 giorni fa
Milano, Italia Zuora A tempo pienoCompany OverviewAt Zuora, we do Modern Business.We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet.It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on...
-
Technical Account Manager Italy
15 ore fa
Milano, Italia Viva Wallet A tempo pieno**Description** We are looking for a Technical Account Manager focusing on eCommerce, with pre-sales and technical consultancy experience, to help us support our expanding customer base. **Why should you apply**: - You will have a high level of exposure with some of Europe’s largest eCommerce organizations. - You will work with the latest technology...
-
Technical Account Manager
2 mesi fa
Milano, Italia Fortinet A tempo pienoWould you like to join the leading global provider of network security solutions to help strategicaccounts optimize their customer experience?At Fortinet, we are looking for a TechnicalAccount Manager to build a long-term trusted relationship by operating as the primary technicaladvisor for key enterprise customers.As a Technical Account Manager (TAM), you...
-
Technical Sales Account Manager
6 giorni fa
Milano, Lombardia, Italia Ansys A tempo pienoCompany OverviewAnsys is a world-leading innovator in simulation technology, empowering customers to solve the most complex engineering challenges.Estimated Salary:$85,000 - $110,000 per yearJob DescriptionThe Technical Sales Account Manager serves as the primary contact between Ansys and customers in an assigned territory or set of named accounts. This role...
-
Technical Account Manager
4 mesi fa
Milano, Italia Coreview S.R.L. A tempo pienoJob SummaryWe are looking for a dynamic and results-oriented Technical Account Executive to join our growing team. As a Technical Account Executive, you will be responsible for driving sales and fostering strong relationships with key clients. Leveraging your technical expertise and understanding of client needs, you will play a crucial role in promoting and...
-
Senior Technical Account
1 mese fa
Milano, Italia Michael Page International A tempo pienoCategoria: Media & AgencyLuogo di lavoro: MilanoIl Senior Technical Account avrà la responsabilità di lavorare con Publisher, media agency e partner con l'obbiettivo di garantire la corretta implementazione e ottimizzazione delle soluzioni proposte.Responsabilità:Supportare i publisher nell'integrazione delle piattaforme, fornendo assistenza tecnica e...
-
Senior Technical Account
4 settimane fa
Milano, Italia Michael Page International A tempo pienoCategoria: Media AgencyLuogo di lavoro: MilanoIl Senior Technical Account avrà la responsabilità di lavorare con Publisher, media agency e partner con l'obbiettivo di garantire la corretta implementazione e ottimizzazione delle soluzioni proposte.Responsabilità:Supportare i publisher nell'integrazione delle piattaforme, fornendo assistenza tecnica e...
-
Technical Account Manager
2 mesi fa
Milano, Italia CoreView S.r.l. A tempo pienoJob Summary We are looking for a dynamic and results-oriented Technical Account Executive to join our growing team. As a Technical Account Executive, you will be responsible for driving sales and fostering strong relationships with key clients. Leveraging your technical expertise and understanding of client needs, you will play a crucial role in promoting...
-
Technical Account Manager
2 mesi fa
Milano, Italia Coreview S.R.L. A tempo pienoJob Summary We are looking for a dynamic and results-oriented Technical Account Executive to join our growing team. As a Technical Account Executive, you will be responsible for driving sales and fostering strong relationships with key clients. Leveraging your technical expertise and understanding of client needs, you will play a crucial role in promoting...
