Technical Account Manager
3 mesi fa
About CoreView (A Microsoft Gold Partner) CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration.
Offering an end-to-end solution that stretches across the whole M365 ecosystem; from your tenant level configurations, right up to your most critical workloads.
Created by M365 experts, for M365 experts, CoreView makes best practice for M365 effortless by simplifying, unifying, and enhancing the M365 admin experience.
CoreView empowers 1500 M365 organizations to turn the tide on endless tasks, deliver best practice security, and drive ROI.
As we grow, we are looking to hire people who believe in our values and our goals.
Our values are the core of everything we do; Collaboration – Sharing knowledge, resources and support to drive success Ownership – Holding ourselves accountable for delivering excellence Respect – Valuing every voice to build a stronger tribe Empathy – Understanding each other to foster a supportive workplace We are committed to creating a diverse and inclusive global workplace, helping each other achieve our goals, and trying to have fun along the way….
Job Summary? We are looking for a dedicated Technical Account Manager (TAM) to join our post-sales team, focusing on nurturing and expanding our relationships with existing clients through technical expertise and strategic account management.
This role is pivotal in ensuring the seamless transition from pre-sales to post-sales, with a significant emphasis on working closely with the Pre-Sales Technical Engineer (PSE) team during the handover process.
The TAM will be responsible for overseeing the entire customer lifecycle post-sale, ensuring that our solutions meet the evolving needs of our clients and driving successful adoption and satisfaction. Responsibilities Pre to Post-Sales Transition: Collaborate closely with the Pre-Sales Technical Engineer (PSE) team to ensure a smooth handover of client accounts.
Understand the technical and business context of each sale to tailor post-sales support effectively. Mapping Technical Roles: Identify and engage with key technical roles within client organizations, such as tenant admin, AD tech, firewall/network manager, identity manager, and implementation manager for ServiceNow integration, along with PowerShell script users for report generation. C-Level Engagement: Strategically plan and conduct meetings with C-Level stakeholders to understand their business objectives, align on expectations, and reinforce the value of our partnership. Issue and Success Metrics Validation: Work collaboratively with clients to understand, review, and validate their issues, needs, and success metrics.
Develop and agree on a success plan with clear, measurable outcomes. Solution Advocacy: Present and explain implemented solutions and documentation to stakeholders, ensuring they are fully informed and aligned with the agreed success plan. Adoption Monitoring and Remediation: Continuously measure solution adoption, identifying areas for improvement or remediation to ensure ongoing client satisfaction and success. Growth Opportunities: Proactively identify upsell and cross-sell opportunities, engaging clients in discussions about how additional services or enhancements can add value to their business. Professional Services Engagement: Discover and propose professional services opportunities to further support client objectives and solution effectiveness. Business Value Review (BVR): Conduct regular BVR sessions focusing on evaluating success metrics, adoption rates, and uncovering new business opportunities. Continuous Engagement: Maintain regular touchpoints with clients to discuss their ongoing needs, support requirements, and any queries or requests they may have. Contractual Management: Oversee contract renewal negotiations and true-ups, serving as a primary escalation point for any support requests. Product Roadmap and Training: Keep clients informed about new functionalities and future product roadmaps.
Facilitate training sessions to encourage the adoption of new features. Service Management: Monitor and manage the service ticket lifecycle, ensuring all client issues are resolved promptly and satisfactorily. Requirements Proven experience in a technical account management or similar role within a post-sales environment. Strong Microsoft 365 technical background with the ability to engage and communicate effectively with C-Level executives and technical stakeholders. Experience in managing client transitions from pre-sales to post-sales, with a clear understanding of the sales cycle and customer lifecycle management. Excellent problem-solving, negotiation, and presentation skills. Ability to work collaboratively across teams, including close interaction with pre-sales engineers, to ensure a unified and seamless customer experience. This role is a unique opportunity to play a critical part in our clients' success, driving the adoption and satisfaction of our solutions post-sale.
If you are passionate about building long-term client relationships and have a track record of technical and account management success, we would love to hear from you.
-
Technical Account Manager
4 settimane fa
Milano, Lombardia, Italia RTB House A tempo pienoTechnical Account ManagerAbout the Role:We are seeking a highly skilled Technical Account Manager to join our team at RTB House. As a Technical Account Manager, you will be responsible for conducting technical operations for our top clients, providing technical support, and managing technical issues related to campaign launching and running processes.Key...
-
Technical Account Manager
2 settimane fa
Milano, Lombardia, Italia Coreview A tempo pienoAbout CoreViewCoreView is a leading provider of effortless M365 security, governance, and administration solutions. Our end-to-end solution empowers organizations to simplify, unify, and enhance their M365 admin experience.We are committed to creating a diverse and inclusive global workplace, helping each other achieve our goals, and driving success through...
-
Technical Account Manager
4 settimane fa
Milano, Lombardia, Italia CoreView A tempo pienoAbout CoreViewCoreView is a leading provider of M365 security, governance, and administration solutions. As a Microsoft Gold Partner, we empower organizations to simplify, unify, and enhance their M365 admin experience.Job SummaryWe are seeking a skilled Technical Account Manager to join our post-sales team. This role is critical in ensuring the seamless...
-
Technical Account Manager EMEA
3 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoJob Title: Technical Account Manager EMEAAs a Technical Account Manager at Docebo, you will play a crucial role in building, growing, and deepening our customer relationships to ensure their success with our Learning Management System (LMS).Key Responsibilities:Take ownership of the Docebo-customer relationship from a technical and product perspective,...
-
Technical Account Manager
3 settimane fa
Milano, Lombardia, Italia RTB House A tempo pienoTechnical Account ManagerKey Responsibilities: Manage technical operations for top clients, ensuring seamless campaign execution. Provide technical support via phone and email, addressing client queries and concerns. Oversee technical issue resolution, ensuring campaign launching and running processes are smooth. Integrate internal campaign emission systems...
-
Technical Account Manager
4 settimane fa
Milano, Lombardia, Italia CoreView A tempo pienoAbout CoreViewCoreView is a leading provider of M365 security, governance, and administration solutions. As a Microsoft Gold Partner, we empower organizations to simplify, unify, and enhance their M365 admin experience.Job SummaryWe are seeking a skilled Technical Account Manager to join our post-sales team. This role is critical in ensuring the seamless...
-
Technical Account Manager
1 mese fa
Milano, Lombardia, Italia CoreView A tempo pienoAbout CoreViewCoreView is a leading provider of M365 security, governance, and administration solutions. As a Microsoft Gold Partner, we empower organizations to simplify, unify, and enhance their M365 admin experience.Job SummaryWe are seeking a skilled Technical Account Manager to join our post-sales team. This role is critical in ensuring the seamless...
-
Technical Account Manager
1 mese fa
Milano, Italia Fortinet A tempo pienoWould you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager (TAM) you...
-
Technical Account Manager
1 settimana fa
Milano, Lombardia, Italia Coreview A tempo pienoAs a dedicated Technical Account Manager at CoreView, you will play a pivotal role in nurturing and expanding our relationships with existing clients through technical expertise and strategic account management. This role is essential in ensuring the seamless transition from pre-sales to post-sales, with a strong emphasis on working closely with the...
-
Technical Account Manager
2 settimane fa
Milano, Lombardia, Italia Coreview A tempo pienoAbout CoreView (A Microsoft Gold Partner)CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration.Our end-to-end solution spans the entire M365 ecosystem, from tenant-level configurations to critical workloads.Created by M365 experts, for M365 experts, CoreView simplifies, unifies, and enhances the M365 admin experience.We...
-
Technical Account Manager
2 settimane fa
Milano, Lombardia, Italia CoreView A tempo pienoAbout CoreView (A Microsoft Gold Partner)CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration. Offering an end-to-end solution that stretches across the whole M365 ecosystem; from your tenant level configurations, right up to your most critical workloads.As a dedicated Technical Account Manager, you will play a pivotal...
-
Technical Account Manager EMEA
3 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoJob Title: Technical Account Manager EMEAAs a Technical Account Manager at Docebo, you will play a crucial role in building and maintaining strong relationships with our customers in the EMEA region. Your mission is to ensure our customers are successful with our Learning Management System (LMS) and provide strategic guidance and technical support to help...
-
Technical Account Manager
2 settimane fa
Milano, Lombardia, Italia CoreView A tempo pienoAbout CoreView (A Microsoft Gold Partner)CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration. Offering an end-to-end solution that stretches across the whole M365 ecosystem; from your tenant level configurations, right up to your most critical workloads.As a key member of our post-sales team, you will be responsible for...
-
Technical Account Manager
1 mese fa
Milano, Lombardia, Italia CoreView A tempo pienoAbout CoreViewCoreView is a leading provider of M365 security, governance, and administration solutions. As a Microsoft Gold Partner, we offer a comprehensive end-to-end solution that spans the entire M365 ecosystem.Job SummaryWe are seeking a skilled Technical Account Manager to join our post-sales team. This role will focus on nurturing and expanding our...
-
Technical Account Manager
3 settimane fa
Milano, Lombardia, Italia CoreView A tempo pienoAbout CoreViewCoreView is a leading provider of M365 security, governance, and administration solutions. As a Microsoft Gold Partner, we offer a comprehensive end-to-end solution that spans the entire M365 ecosystem.Our team is passionate about empowering M365 organizations to achieve their goals through effortless security, governance, and administration....
-
Technical Account Manager Emea
3 settimane fa
Milano, Italia Docebo A tempo pienoAs a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo.You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions.Your goal is to make every one of our customers a lifelong partner.A Technical Account Manager...
-
Technical Account Manager Emea
2 mesi fa
Milano, Italia Docebo A tempo pienoAs a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to make every one of our customers a lifelong partner.A Technical Account Manager...
-
Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) - G99 A tempo pienoAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team in EMEA. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our customers, helping them to get the most out of our cloud services.Key ResponsibilitiesProvide technical guidance and support to customers on the use of...
-
Technical Account Manager EMEA
3 settimane fa
Milano, Lombardia, Italia Docebo Inc. A tempo pienoJob DescriptionAs a Technical Account Manager at Docebo Inc., you will play a crucial role in building and maintaining strong relationships with our customers in the EMEA region. Your mission is to ensure our customers achieve success with our Learning Management System (LMS) solutions.Key Responsibilities:Partner with the Account Team to develop and execute...
-
AWS Technical Account Manager
5 giorni fa
Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) - G99 A tempo pienoAbout the RoleWe're seeking a skilled Technical Account Manager to join our team at AWS EMEA SARL (Italy Branch) - G99. As a Technical Account Manager, you'll work closely with our customers to understand their business needs and provide expert guidance on cloud solutions.Key ResponsibilitiesDevelop trusted relationships with customers to understand their...
