Customer Experience Agent
2 mesi fa
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We offer We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can offer a full-time role, with flexible working arrangements, such as hybrid working, adjusted working hours, and other alternative working patterns.
As Customer Experience Agent, you will provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): Customer channel management, Case Management, Customer onboarding and relationship management, Contract and dispute management, and more.
Key responsibilities: Taking full responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities.Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives.Understanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvement.We Are Looking For: Preferred experience in a Freight Forwarding/Supply Chain/Logistics role.Customer-centric mindset focused on delivering exceptional Customer Support.Excellent communication, problem-solving, and relationship-building skills.Good planning skills and the ability to work under pressure to meet deadlines.Professional proficiency in Italian at mother-tongue level and English.Locations: Genoa or Milan (No relocation or VISA support provided for this role).
Contract: This position is associated with a 12-month fixed-term contract, with a good chance of renewal.
If you have been reading so far, we are glad to see you are interested If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.
Our recruitment process Please submit your application in English. If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better. If successful, you will discuss the role with the Line Manager in detail. Every candidate will receive feedback.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******.
#J-18808-Ljbffr
-
Customer Experience Agent
2 mesi fa
GENOVA, Italia Damco Spain Sl A tempo pienoMaersk is a global leader in integrated logistics and has been an industry pioneer for over a century.Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning,...
-
Customer Experience Agent
2 mesi fa
GENOVA, Italia Maersk A tempo pieno£Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning...
-
Customer Experience Agent
1 mese fa
GENOVA, Italia Maersk A tempo pieno£Maersk is a global leader in integrated logistics and have been industry pioneers for over a century.Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning...
-
Export Customer Care Agent
2 settimane fa
GENOVA, Italia Ocean Network Express A tempo pienoEXPORT CUSTOMER CARE AGENT Are you passionate about exceeding customer expectations and driving operational excellence?Do you thrive in a fast-paced environment fueled by digital transformation?If so, this Customer Care Agent role at ONE Italy Customer Service is for you!In this vital role, you will play a key part in ensuring seamless export experiences for...
-
SCM Customer Experience Agent
5 mesi fa
Genova, Italia Maersk A tempo pienoYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey "All The Way" to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our...
-
Customer Service Representative
1 giorno fa
GENOVA, Italia Survitec Group Limited A tempo pienoVacancy Title: Customer Service Representative Vacancy Location: Genoa, Italy Engagement Type: Permanent, Full-Time The Role: At Survitec, we are looking for a Customer Service Representative to join our Marine team in Genoa. In this role, you will be responsible for assisting and supporting our customers throughout their entire journey with us, from the...
-
Customer Service Representative
4 giorni fa
Genova, Italia Survitec Group Limited A tempo pieno**Vacancy Title: Customer Service Representative** **Vacancy Location: Genoa, Italy** **Engagement Type: Permanent, Full-Time** **The Role**: At Survitec, we are looking for a Customer Service Representative to join our Marine team in Genoa. In this role, you will be responsible for assisting and supporting our customers throughout their entire journey...
-
Customer Care Export Coordinator Rka
5 mesi fa
Genova, Italia Ocean Network Express A tempo pieno** MATERNITY LEAVE SUBSTITUTION** **JOB PURPOSE AND PRIMARY JOB RESPONSIBILITIES** Ensure high quality customer service by delivering targets, objectives, and customer satisfaction. Pro-actively coordinate and manage booking and bill of lading acceptance process. Build strong customer relationships within the Export customer Service disciplines. Be an...
-
Crew Experience Specialist
1 mese fa
GENOVA, Italia Costa Crociere A tempo pienoYour life on board: As a Crew Experience Specialist, you'll play a key role in ensuring that every crew member feels valued and engaged throughout their journey with us.Your mission is to deliver an excellent onboard experience by coordinating a diverse range of activities and fostering a sense of community.Demonstrate your passion: You'll coordinate...
-
Crew Experience Specialist
5 mesi fa
Genova, Italia Costa Crociere A tempo pienoWE ARE READY TO DISCOVER NEW HORIZONS TOGETHER. ARE YOU? Join Costa today and learn how! **Who we are**: Welcome to our global community! With 20,000+ professionals from 70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that...
-
Customer Care Coordinator
5 mesi fa
Genova, Italia Ocean Network Express A tempo pieno**JOB PURPOSE** Are you passionate about exceeding customer expectations and driving operational excellence? Do you thrive in a fast-paced environment fuelled by digital transformation? If so, this Customer Care Export Coordinator role at ONE Italy is for you! In this vital role, you'll play a key part in ensuring seamless export experiences for our valued...
-
Genova, Italia Spazio Genova S.r.l A tempo pienoPer la sede di **Genova** in **Via Ponte Carrega **ricerchiamo agenti addetti alla vendita di auto nuove e/o usate. **Posizione** La risorsa si occuperà delle seguenti attività: - Accoglienza clienti - Gestione della trattativa di vendita - Consulenza su servizi finanziari e assicurativi dedicati - Acquisizione nuovi clienti e gestione del portafoglio...
-
Italian Speaking Customer Service In Greece
1 settimana fa
GENOVA, Italia Patrique Mercier Recruitment Jp A tempo pienoAre you ready to take your career to the next level while enjoying the sun-soaked beauty of Greece? Patrique Mercier Recruitment JP is on the lookout for passionate Italian-speaking customer service representatives to join our dynamic team. This role comes with fully paid relocation, giving you the chance to embrace new experiences and cultures while...
-
Data Scientist – Customer Analytics
5 mesi fa
GENOVA, Italia Carnival Corporation & Plc A tempo pienoJob Description As a data-driven company, we place our trust in numbers and data. Are you prepared to dive into a sea of trends, analytics, and KPIs? Are you eager to convert data into opportunities, crafting robust strategies and fostering excellence in a lively and diverse environment? We're in search of enthusiastic Data Scientists with a keen eye for...
-
GENOVA, Italia Patrique Mercier Recruitment A tempo pienoPatrique Mercier Recruitment is thrilled to announce a fantastic opportunity for an Italian Customer Support representative to work in Greece, featuring a comprehensive relocation package!Join our client, a prominent company in the customer service sector, and step into a role that allows you to thrive in a vibrant and welcoming environment.As an Italian...
-
Senior Customer Care
2 mesi fa
GENOVA, Italia Audio Effetti Srl A tempo pienoAs a company based in Genoa, a leader in the distribution of audio, video, professional lighting, laser, and special effects equipment in Italy, Europe, Central-South America, and East Asia, we have been operating in Italy for over twenty years as the official distributor of leading and prestigious brands, constantly growing.We aim to reach excellence to...
-
Technical Customer Support
2 mesi fa
GENOVA, Italia Dailystaffworks Germany A tempo pienoWe are looking for a Italian speaking Technical Customer Support Specialist to assist B2C customers for our client in Athens, Greece .In this role, you will provide exceptional technical assistance to end-users, resolving their issues and ensuring a high level of customer satisfaction.What you'll do: Deliver excellent technical support to customers...
-
Genova, Italia Audio Effetti Srl A tempo pienoAs a company based in **Genoa** leader in the distribution of audio, video, professional lighting, laser and special effects equipment in Italy, Europe, Central-South America and East Asia, we are operating in Italy for over twenty years as the official distributor of leading and prestigious brands, constantly growing. We aim at reaching excellence to...
-
GENOVA, Italia Audio Effetti Srl A tempo pienoAs a company based in Genoa, a leader in the distribution of audio, video, professional lighting, laser, and special effects equipment in Italy, Europe, Central-South America, and East Asia, we have been operating in Italy for over twenty years as the official distributor of leading and prestigious brands, constantly growing.We aim at reaching excellence to...
-
Sales Manager
4 mesi fa
GENOVA, Italia Lafert Group A tempo pienoScopi e responsabilità principali dell'assunzione Stiamo cercando un vero Manager , che deve integrare il team esistente.Si tratta di una posizione con operatività da ufficio, al fine di gestire e parlare con i nostri contatti (principalmente inbound), rapportandosi costantemente con Agenti e Clienti.Il/la candidato/a ha una solida e pluriennale esperienza...