Customer Success Consumer Consultant
4 settimane fa
Customer Success Consumer Consultant (CPS)Full-timeOurConsultants are vital to NielsenIQ's success. We works with clients to provide insights and advanced solutions to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our clients. Consultants within the Customer Success Team are responsible for managing the relationship with assigned clients to lead the adoption and application of NIQ solutions to profitably grow customer loyalty and drive sales.
We are confident and capable crafters of compelling insights anddeliver clear and actionable recommendations to our clients, helping them grow their business.
A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more. You will be expected to understand our clients' needs and then create and present solutions that help those clients achieve their strategic and tactical goals.
Our team has a wide range of backgrounds and skill sets. Some of us have backgrounds in data, some in marketing, and others in sales. We are looking for someone who is keen to bring their excellent story-telling skills to a modern, data environment.
RESPONSIBILITIES Responsible for establishing strong client relationships to drive CPS client engagement and retention, interacting with senior decision makers at clients by demonstrating on-going valueEnsures pro-active Consumer Panel Data insights and action-oriented solutions are delivered to the team by being an expert with an ability to explain methodology behind key analytics to clientsAutonomously interacts with client staff both on basic and advanced client needs; leads client meetings and presentations over the phone and in personCollaborates with other NielsenIQ local and global teams to provide holistic support to clientsActs in line with the Service level of the client assigned. Drives cost effectiveness each time there is the chanceIdentifies and pursues Conusmer Panel Data sales opportunities at client meetings/during analysisDemonstrates high standards of performance, promotes a strong team environment. Partners with CS Analytics&Insights, CPS and Sales teamsREQUIREMENTS Knowledge of and experience working with Consumer Panel Data (CPS) is essentialExceptional storytelling ability, adept at crafting engaging and persuasive narratives, with the skill to transform complex concepts into compelling and memorable storiesDemonstrated thought leadership, consistently showcasing the ability to shape and influence industry discourse through innovative ideas, insightful perspectives, and strategic visionProven client-facing and communication/presentation skills – deliver research results to senior stakeholders on the client's side in a clear, consistent mannerKnowledge of the client's business environment and financial acumenExcellent analytical skills, ability to interpret sales and consumer dataAbility to work independently and coordinate efforts with other associates within a virtual environmentStrong Interpersonal and influencing skillsOrganizational skills: understanding of business priorities; ability to adapt to complex and changing organization; ability to manage time schedules.Excellent project management skill3+ years experience in FMCG and client dynamicsFull proficiency in PowerPoint & ExcelItalian: Mother Tongue or Fluent, written and spokenEnglish: fully proficient, both written and spokenWHAT WE CAN OFFER Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation and redefine what's possible.
Working with our Customer Success team gives you access to:
Our amazing 'people first' culture with plenty of flexibilityMaking an impact on biggest FMCG manufacturers' growthBecoming an expert in categories that shape Italian retailAdditional Information This is a full time role based in Milan offering a hybrid working mode combining working from home, office and visiting clients.Please note that preferable starting date is May 2024.
#LI-FC
About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.
Want to keep up with our latest updates?
Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
#J-18808-Ljbffr
-
Customer Success Consumer Consultant
4 settimane fa
Milano, Italia Cps A tempo pienoJob summary Customer Success Consumer Consultant (CPS) Full-timeVital role in driving business growth and client engagementEstablishing strong relationships and delivering actionable solutions Job seniority: mid-to-senior level Responsibilities • Establish strong client relationships and drive client engagement and retention• Deliver Consumer Panel Data...
-
Customer success manager
1 settimana fa
Milano, Milano, Provincia di Milano, Italia ManpowerGroup A tempo pienoIl nostro cliente è una prestigiosa realt di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
-
Customer Success Manager
2 giorni fa
Milano, Italia Manpowergroup A tempo pienoIl nostro cliente è una prestigiosa realt di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
-
Customer Success Consultant
4 settimane fa
Milano, Italia NielsenIQ A tempo pieno**Job Description**: **ABOUT THIS JOB** **RESPONSIBILITIES** - Responsible for establishing strong client relationships to drive client engagement and retention, interacting with senior decision makers at clients by demonstrating on-going value - Ensures pro-active insights and action-oriented solutions are delivered to the team by being an expert with an...
-
Customer Success Manager
6 giorni fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una:CUSTOMER SUCCESS MANAGERDescrizione e Caratteristiche della Posizione:Il/La candidato/a che...
-
Customer Success Manager
1 settimana fa
Milano, Italia Robert Walters A tempo pienoPer realtà multinazionale operante nel settore dell'analisi dei dati, siamo alla ricerca di una figura di Customer Success Manager.Per realtà multinazionale operante nel settore dell'analisi dei dati, siamo alla ricerca di una figura di Customer Success Manager.Responsabilità:Mantenere le attuali relazioni con i clienti chiave ed espandere il business...
-
Customer Success Manager
1 settimana fa
Milano, Italia Robert Walters A tempo pienoPer realtà multinazionale operante nel settore dell'analisi dei dati, siamo alla ricerca di una figura di Customer Success Manager.Per realtà multinazionale operante nel settore dell'analisi dei dati, siamo alla ricerca di una figura di Customer Success Manager.Responsabilità:Mantenere le attuali relazioni con i clienti chiave ed espandere il business...
-
Customer Success Internship
1 mese fa
Milano, Italia Mapp Digital A tempo pieno**WHAT YOU WILL DO**: The Customer Success Team manage our customers’ journey at Mapp. This includes a Mapp customer’s experience, adoption of product functionality and services, routine product support, program optimization and revenue expansion opportunities. Mapp’s Customer Success Team is the primary interface for all inquiries and actively build...
-
Customer Success Specialist
4 settimane fa
Milano, Italia Demo Claudia N 2024 A tempo pienoWe are currently looking for a: **Customer Success Specialist** **Main Responsibilities**: - Customer Onboarding: Welcome new customers, guide them through our products and services, and ensure they have a clear understanding of the features offered. - Ongoing Support: Provide continuous support to customers, address any issues or questions, and anticipate...
-
Customer Success Manager
1 settimana fa
Milano, Italia Robert Walters A tempo pienoPer realtà multinazionale operante nel settore dell'analisi dei dati, siamo alla ricerca di una figura di Customer Success Manager. Per realtà multinazionale operante nel settore dell'analisi dei dati, siamo alla ricerca di una figura di Customer Success Manager. Responsabilità: Mantenere le attuali relazioni con i clienti chiave ed espandere il business...
-
Customer Success Manager
1 settimana fa
Milano, Italia Robert Walters A tempo pienoPer realtà multinazionale operante nel settore dell'analisi dei dati, siamo alla ricerca di una figura di Customer Success Manager. Per realtà multinazionale operante nel settore dell'analisi dei dati, siamo alla ricerca di una figura di Customer Success Manager. Responsabilità: Mantenere le attuali relazioni con i clienti chiave ed espandere...
-
Customer Success Account Manager
4 settimane fa
Milano, Italia Microsoft A tempo pienoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is cantered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...
-
Customer Success Manager
2 mesi fa
Milano, Italia Mia-Platform A tempo pienoThe roleWe are looking for a Customer Success Manager to join our Mia group.As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and...
-
Customer Success Manager
2 mesi fa
Milano, Italia Mia-Platform A tempo pienoThe roleWe are looking for a Customer Success Manager to join our Mia group.As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and...
-
Consumer Value Creation Specialist
1 mese fa
Milano, Italia Ermenegildo Zegna A tempo pieno**_What makes You, Makes Zegna_** At ZEGNA talents and passion of our people are the pillars of our success. We are looking for a **Consumer Value Creation Specialist** **that will drive the respective region, providing the necessary insight to propel constant improvement of the Consumer Journey and support to reach the CVM yearly targets and will drive the...
-
Customer Success Manager
4 settimane fa
Milano, Italia Mia-Platform A tempo pieno**About us ️ ️** Mia-Platform is a highly innovative tech company with the mission of promoting and guiding the digital transformation of large companies. We brought to the market the first solution for the end-to-end creation of cloud-native digital platforms. **The role** As a Customer Success Manager at Mia-Platform, you will be responsible...
-
Customer Success Manager
1 mese fa
Milano, Italia Dassault Systèmes A tempo pienoDassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations capable of harmonizing product, nature and life. Here at DASSAULT SYSTEMES, we empower people with passion to change the world. In order serving over 250,000 clients in 12 industries, we are looking for a motivated Customer...
-
Customer Success Manager
5 giorni fa
Milano, Italia Impact.Com A tempo pienoAt Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people...
-
Customer Success Insights Analyst
1 mese fa
Milano, Italia NielsenIQ A tempo pieno**Job Description** ABOUT THIS JOB** NielsenIQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners...
-
Customer Success Insights Analyst
4 settimane fa
Milano, Italia NielsenIQ A tempo pieno**Job Description** ABOUT THIS JOB** NielsenIQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners...
