Customer Success Manager

2 settimane fa

Milano, Italia Mia-Platform A tempo pieno

**About us ‍ ️‍ ️**

Mia-Platform is a highly innovative tech company with the mission of promoting and guiding the digital transformation of large companies.

We brought to the market the first solution for the end-to-end creation of cloud-native digital platforms.

**The role**

As a Customer Success Manager at Mia-Platform, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and enhancements. This is a critical role that bridges the gap between our clients and our product development team, ensuring mutual success.

**Key responsibilities**
- Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations
- Understand and align with the client's business goals, challenges, and objectives to deliver tailored solutions
- Collaborate with clients to create a comprehensive adoption strategy that ensures they derive maximum value from our software
- Identify and address any adoption roadblocks or challenges and develop solutions to overcome them
- Proactively inform clients about product updates, enhancements, and new features
- Identify upsell and cross-sell opportunities that align with the client's evolving needs and objectives
- Work closely with the sales and marketing teams to drive additional revenue from existing accounts.
- Act as the primary point of contact for client concerns and issues, working closely with the support and technical teams to ensure timely resolution
- Data Analysis and Reporting

**We offer**:

- Training path and access to Mia-Platform hub with a vastity of training courses
- Creative and agile environment
- Team building and many surprising events
- Ticket restaurants
- Insurance coverage for medical expenses (Fondo Est)
- Corporate benefits platform with significant discounts on the purchase of different types of services (gyms, travels, technology etc.)
- Food and beverage discounts
- Discounts on traveling and languages studying
- Many amenities at our offices
- Bachelor's degree in a relevant field. MBA or equivalent is a plus
- Proven experience as a Customer Success Manager, Account Manager, Product Owner or similar roles in a B2B software company
- Strong understanding of the software and technology industry
- Excellent communication, presentation, and negotiation skills
- Problem-solving and strategic-thinking abilities
- Ability to analyze data and derive actionable insights
- Customer-focused mindset with a passion for client success
- Strong project management and organizational skills
- Agile enthusiast

  • Customer Success Manager

    4 settimane fa

    Milano, Italia Board International A tempo pieno

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    6 giorni fa

    Milano, Italia TechneValue GmbH A tempo pieno

    **Customer Success Manager** **-- **Fluent German is mandatory** --** Important tasks include: - Supervise interactions between customers and Servicedesk - Train and organize employees (Servicedesk) on how to provide customer assistance - Collect and analyze data to improve customer service health by identifying solutions for improving the service...

  • Customer Success Manager

    4 settimane fa

    Milano, Italia Infocert A tempo pieno

    **InfoCert** è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali. InfoCert è una realtà che opera a livello internazionale e...

  • Customer Success Manager

    4 settimane fa

    Milano, Italia Mia-Platform A tempo pieno

    The roleWe are looking for a Customer Success Manager to join our Mia group.As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and...

  • Customer Success Manager

    4 settimane fa

    Milano, Italia Mia-Platform A tempo pieno

    The roleWe are looking for a Customer Success Manager to join our Mia group.As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and...

  • Customer Success Manager

    4 settimane fa

    Milano, Italia W EXECUTIVE S.R.L. A tempo pieno

    AI-powered Decisioning Company builds artificial intelligence to create customizable algorithms for advanced privacy-friendly media buying, executed in the Demand-Side Platforms of your choice. Scibids’ tailored algorithms activate a brand’s proprietary planning, buying, and measurement inputs to optimize programmatic bidding decisions across multi-KPI...

  • Customer Success Specialist

    6 giorni fa

    Milano, Italia TeiaCare srl A tempo pieno

    Portiamo il** potere dell'Intelligenza Artificiale nel settore socio-sanitario e sanitario**, in modo che ogni casa di cura possa fare di più e meglio. Il nostro obiettivo è quello di **amplificare le risorse degli operatori sanitari e dei manager**, migliorando il loro lavoro quotidiano e garantendo ad ogni residente un nuovo modello di assistenza. I...

  • Junior Customer Success Specialist

    4 settimane fa

    Milano, Italia TeiaCare srl A tempo pieno

    Portiamo il** potere dell'Intelligenza Artificiale nel settore socio-sanitario e sanitario**, in modo che ogni casa di cura possa fare di più e meglio. Il nostro obiettivo è quello di **amplificare le risorse degli operatori sanitari e dei manager**, migliorando il loro lavoro quotidiano e garantendo ad ogni residente un nuovo modello di assistenza. I...

  • Customer Success Assistant

    4 settimane fa

    Milano, Italia Mapp Digital A tempo pieno

    **WHAT YOU WILL DO**: The Customer Success Team manage our customers’ journey at Mapp. This includes a Mapp customer’s experience, adoption of product functionality and services, routine product support, program optimization and revenue expansion opportunities. Mapp’s Customer Success Team is the primary interface for all inquiries and actively build...

  • Customer Welfare Success

    4 settimane fa

    Milano, Italia Oliver James Associates A tempo pieno

    Per azienda leader nel settore dell'employee benefit, siamo alla ricerca di una figura di Project Manager per la divisione Welfare La risorsa ricercata è un Project Manager, che verrà inserito/a all'interno della Direzione Welfare, area Customer Success, impegnato/a costantemente in attività di consulenza volte ad accompagnare i clienti nella...

  • Saas Customer Success

    7 giorni fa

    Milano, Italia Trustfull A tempo pieno

    Trustfull is seeking a highly motivated SaaS Customer Success to join our team. As a SaaS Customer Success, you will be responsible for ensuring the successful adoption, onboarding, and long-term satisfaction of our SaaS customers. You will work closely with our customers to understand their needs and provide guidance on how to best leverage our SaaS...

  • Customer Success Specialist

    4 settimane fa

    Milano, Italia User Group srl A tempo pieno

    User Group è una Startup innovativa nata per offrire prodotti software e competenze altamente specializzate volte a supportare la Digital transformation dei Clienti. Ci stiamo concentrando sul trend topic dell’API Management offrendo ai Clienti un servizio per la definizione dell’API Strategy Enterprise ed un prodotto software: ApiShare. ApiShare è il...

  • Customer Success Manager

    3 giorni fa

    Milano, Italia Odity A tempo pieno

    At **Odity**, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers. We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo. Today we work in synergy...

  • Customer Success Consultant

    1 settimana fa

    Milano, Italia Fiscozen A tempo pieno

    Invia un messaggio diretto all’autore dell’offerta di lavoro da Fiscozen Fiscozen si prende cura del benessere fiscale di liberi professionisti e imprenditori. Attraverso la tecnologia e le consulenze personalizzate, i nostri commercialisti azzerano la burocrazia ed eliminano l’ansia della gestione della Partita IVA. Tramite la nostra app imprenditori...

  • Customer Success Executive

    4 settimane fa

    Milano, Italia SOPHiA GENETICS A tempo pieno

    Are you passionate about customers & distributors getting best-in-class support? Do you have experience supporting indirect channels to enable customers to get the best from their products? Our Customer Success team are directly responsible for the ongoing management and expansion of our accounts. Bring your knowledge & passion to SOPHiA GENETICS, and join...

  • Customer Success

    4 settimane fa

    Milano, Italia Treatwell A tempo pieno

    **Customer Success Specialist - Training Specialist** Per avere successo nella digitalizzazione del mondo del beauty siamo alla ricerca di un/una Customer Success Specialist, pronto/a a coinvolgere i nostri clienti nei primi mesi con Treatwell. Il nostro scopo è quello di supportare i nuovi Partner nell’utilizzo del nostro SaaS (TreatwellPro)...

  • Customer Success Specialist

    4 settimane fa

    Milano, Italia JoVE A tempo pieno

    JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as University of Padua, University of Bologna, University of Naples Federico II, University of Turin,...

  • Customer Manager

    7 giorni fa

    Milano, Italia Jointly - Il Welfare Condiviso A tempo pieno

    Jointly è una Società Benefit e B Corp che opera nel mondo dei servizi di Welfare, Wellbeing e People Caring . Con oltre 900 clienti, ci impegniamo quotidianamente per migliorare la qualità della vita delle persone e il benessere delle organizzazioni. Attraverso i nostri servizi aiutiamo le famiglie a trovare le migliori soluzioni di cura e...

  • Customer Manager

    6 giorni fa

    Milano, Italia Jointly - Il Welfare Condiviso A tempo pieno

    Jointly è una Società Benefit e B Corp che opera nel mondo dei servizi di Welfare, Wellbeing e People Caring. Con oltre 900 clienti, ci impegniamo quotidianamente per migliorare la qualità della vita delle persone e il benessere delle organizzazioni. Attraverso i nostri servizi aiutiamo le famiglie a trovare le migliori soluzioni di cura e assistenza per...

  • EMEA VICE PRESIDENT CUSTOMER SUCCESS Kubix Link

    2 settimane fa

    Milano, Italia AIMS International Italia S.r.l. A tempo pieno

    Lectra , a major player in the fashion, automotive and furniture markets, contributes actively to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies; by enabling industrial intelligence solutions, thus facilitating the digital transformation of their customers. Continuously seeking tech enthusiasts to join its...