Front Office Supervisor

1 settimana fa

Venezia, Italia San Clemente Palace Kempinski A tempo pieno

SCOPEThe incumbent in the position is responsible for supervising the operations at the reception toensure that the highest professional services are given to all guests in accordance with theKempinski and Leading Quality Assurance (LQA) service standards.OVERALL OBJECTIVESThe job of Front Office Supervisor is executed satisfactorily when:? Upselling is monitored and tracked in order to increase room revenues.? Shift closing is done properly.? Financial Policies and Procedures are supported and followed.? LQA (Leading Quality Assurance) audit results are 85% and above.? CSS (Customer Satisfaction Survey) results are rated on an average with "5" and above.MAIN RESPONSIBILITIES? Plan and supervise the day to day operations of the Reception section which are related tothe arrival and departure of guests, including the room sales, the room assignments ofVIPs, Groups and Crews and room registrations.? Coordinates and monitors the work of direct subordinates and verifies that allreceptionists are well groomed in order to ensure clients' satisfaction and adherence toservice standards.? Carry out training for new employees and on the job training. Motivates staff to bringabout excellent performance.? Handles guest requests and complaints in a polite and efficient manner, gives furtherinstructions to the relevant staff if needed to ensure customer satisfaction and maintains arecord of all complaints received from all guests. Follow up when necessary.? Liaise and coordinate with various departments to ensure all information on guests areaccurate such as rate, room type, billing, guest requests and oversee that guests' specificrequirements are addressed in an efficient manner.? Keep abreast on hotel products and services as well as on tourist and business travelinginformation that may be of any interest to our guests.? Constant training of subordinates.? Supervise all cashier work of subordinates.? Update all on loyalty programme.? At the end of shift, do handover reporting guest complaints, unusual situations andincidents that need follow up, to ensure efficiency in the operation.? Accomplish a set of administrative duties such as briefing, producing, reviewing andwriting reports and other specific duties related to the job function.? Any other duties, which may be assigned to you from time to time as directed by yourSupervisor or Manager.Additional responsibilities and tasks can be added at any time according to the needs of thebusiness and of the hotel. NATIONALITY: Eligible for a working permit in country of hireEDUCATION: Hotel ApprenticeshipCollege Diploma in Hospitality Management or equivalentEXPERIENCE: To fill the position, one of the following is required:? Minimum of 1 to 2 years experience in a receptionistposition at Front Office? Preferably in an international five star hotel.LANGUAGE: Ability to work and communicate in a multinationalenvironment:? Local language – excellent oral and written skills (asapplicable)? English – excellent oral and written skills? Additional language - beneficialCOMPETENCIES: Include the skills the candidate must have to fill thisposition? Operational knowledge of front desk operations? Knowledge of VIP welcoming protocolTECHNICALCOMPETENCIES: Computer literacy adapted to the field of training:? Solid Knowledge in Microsoft Office (Word, Excel andPowerPoint)? Advanced knowledge of Opera? Basic knowledge of MicrosINDIVIDUALCHARACTERISTICS: To fill this position the candidate must identify with theKempinski core values, in addition they should beespecially:? People Oriented? Passionate for European luxury? Entrepreneurial? Straightforward? Developing others? Motivating others? Planning/ Organization? Problem solving? Flexibility? Concern for quality? Initiative? Results oriented? Teamwork / Cooperation? Interpersonal skills? Customer service orientation? Oral and Listening Skills? Good writing skills? Friendly and caring attitude? Self controlledOTHER SKILLS: Depending on region and property.Role: Front Office SupervisorJob Type: Seasonal , Full TimeLocation: Venice,Apply for this job now.

  • Front Office Supervisor

    1 settimana fa

    Venezia, Italia LDC HOTELS ITALY A tempo pieno

    Il maestoso Palazzo Venart Luxury Hotel, parte di The Leading Hotels of the World, ha aperto le porte al pubblico nell'agosto 2016: si tratta dell'hotel di lusso in Italia firmato dal gruppo LDC. Questo esclusivo hotel a cinque stelle vanta 18 camere e suite di pregio, finemente arredate, ognuna ispirata ad un aspetto unico della storia e della cultura...

  • Front Office Supervisor

    1 settimana fa

    Venezia, Italia San Clemente Palace Kempinski A tempo pieno

    SCOPE The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards. OVERALL OBJECTIVES The job of Front Office Supervisor is executed satisfactorily when: ? Upselling...

  • Front Office Supervisor

    1 settimana fa

    Venezia, Italia San Clemente Palace Kempinski A tempo pieno

    SCOPE The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.OVERALL OBJECTIVES The job of Front Office Supervisor is executed satisfactorily when: ? Upselling is...

  • Front Desk Supervisor

    2 mesi fa

    Venezia, Italia Hilton A tempo pieno

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Desk Supervisor

    2 mesi fa

    Venezia, Italia Hilton A tempo pieno

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Front Office Supervisor

    2 settimane fa

    Venezia, Veneto, Italia LDC HOTELS ITALY A tempo pieno

    Il maestoso Palazzo Venart Luxury Hotel, parte di The Leading Hotels of the World, ha aperto le porte al pubblico nell'agosto 2016: si tratta dell'hotel di lusso in Italia firmato dal gruppo LDC. Questo esclusivo hotel a cinque stelle vanta 18 camere e suite di pregio, finemente arredate, ognuna ispirata ad un aspetto unico della storia e della cultura...

  • Front Office Supervisor

    1 settimana fa

    Venezia, Italia San Clemente Palace Kempinski A tempo pieno

    SCOPE The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards. OVERALL OBJECTIVES The job of Front Office Supervisor is executed satisfactorily when: ? Upselling...

  • Front Desk Supervisor

    4 settimane fa

    Venezia, Italia HR Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: Junior Front Desk Supervisor per Hotel nuova apertura a Venezia (8333) **Si Richiede**: - Ottima conoscenza parlata della lingua inglese - Esperienza pregressa di almeno tre anni in strutture pari livello - Ottime doti...

  • Front Office Supervisor

    2 settimane fa

    Venezia, Veneto, Italia San Clemente Palace Kempinski A tempo pieno

    SCOPEThe incumbent in the position is responsible for supervising the operations at the reception toensure that the highest professional services are given to all guests in accordance with theKempinski and Leading Quality Assurance (LQA) service standards.OVERALL OBJECTIVESThe job of Front Office Supervisor is executed satisfactorily when:? Upselling is...

  • Front Office Agent

    2 settimane fa

    Venezia, Veneto, Italia NH ITALIA SPA A tempo pieno

    NH HOTEL GROUP ricerca un/a Front Office Agent da inserire all'interno del Team dell'NH Collection Grand Hotel Palazzo dei Dogi.FRONT OFFICE AGENT - NH COLLECTION GRAND HOTEL PALAZZO DEI DOGI:**Riportando al Front Office Manager, dovrà occuparsi di**:- Accoglienza ospiti- Check in/check out- Operazioni di front e back office legate al soggiorno del cliente...

  • Front Office Supervisor Per Struttura Extra Lusso

    3 giorni fa

    Venezia, Italia Gi Group Spa Filiale Di Mestre A tempo pieno

    FILIALE: MESTRESPECIALIZZAZIONE: Horeca Gi Group S.p.A., Agenzia per il Lavoro (Aut. Min. 26/11/2004 Prot. N' 1101 - SG - Iscr. Albo Informatico Agenzie per il Lavoro, Sez.I) - Divisione specializzata Hirevo Horeca ricerca:FRONT OFFICE SUPERVISOR PER STRUTTURA EXTRA LUSSO (VITTO E ALLOGGIO) - PERUGIALa risorsa entrerà a far parte di una prestigiosa...

  • Front Office Manager

    3 settimane fa

    Venezia, Italia Hilton A tempo pieno

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Segretario/a Front Office

    4 settimane fa

    Venezia, Italia HCSs A tempo pieno

    Per la nostra azienda di trasporti cerchiamo una figura da inserire nell'organico con il ruolo di segretaria/o front-office. La figura ricercata dovrà: - fornire assistenza ai clienti, - effettuare la pianificazione e l'organizzazione delle spedizioni e - svolgere altre attività amministrative. Requisiti: - Esperienza pregressa come segretaria front...

  • Receptionist/front Office

    4 settimane fa

    Venezia, Italia In Job S.p.A. A tempo pieno

    In Job S.p.A. - Career Center di Belluno seleziona **RECEPTIONIST/FRONT OFFICE** per realtà operante nel settore dell' Hotellerie di lusso per ampliamento organico **Mansioni** - Ricevimento e accoglienza clienti. - Operazioni di check in e check out. - Front e back office. **Requisiti** - Preferibile esperienza pregressa all'interno del medesimo...

  • Front Office Manager

    4 settimane fa

    Venezia, Italia RELEGANCE HOTEL E RESORT A tempo pieno

    _Palazzina Grassi 5** è l'unico hotel in Italia progettato da Philippe Starck, e ha rivoluzionato l'intero concetto di ospitalità e stile di alto livello, creando un gioiello di luogo dalla bellezza seducente e dall'atmosfera sensuale._ Palazzina Grassi è alle ricerca di **1 Front Office Manager**: Mission: - Assicurarsi che il front desk sia sempre in...

  • Front Office Tirocinio

    2 settimane fa

    Venezia, Italia VENETO HOTELS SRL A tempo pieno

    Hotel 4*S in centro storico a Venezia ricerca una figura in stage alla reception. Riportando al Front Office Manager, dovrà occuparsi di: - Accoglienza ospiti - Check in/check out - Operazioni di front e back office legate al soggiorno del cliente in hotel Costituiscono requisiti fondamentali: orientamento al cliente, capacità di lavorare in team,...

  • Front Office Manager

    1 settimana fa

    Venezia, Italia Camplus A tempo pieno

    SCOPO DELLA POSIZIONE Il Front Office Manager si occupa della gestione del rapporto con il cliente in room, supportando il Resident Manager nella attività di controllo della qualità, garantendo standard di servizio adeguati sia per la clientela che per le esigenze del business per la struttura Camplus Santa Marta, Venezia.  MANSIONI E...

  • Segretario/a Front Office

    2 settimane fa

    Venezia, Veneto, Italia HCSs A tempo pieno

    Per la nostra azienda di trasporti cerchiamo una figura da inserire nell'organico con il ruolo di segretaria/o front-office.La figura ricercata dovrà:- fornire assistenza ai clienti,- effettuare la pianificazione e l'organizzazione delle spedizioni e- svolgere altre attività amministrative.Requisiti:- Esperienza pregressa come segretaria front office o...

  • Receptionist Front Office

    4 settimane fa

    Venezia, Italia Hotel Ambasciatori Tapestry Collection by Hilton A tempo pieno

    Hotel Ambasciatori Tapestry Collection by Hilton di Venezia Mestre per ampliamento organico è alla ricerca di un/una: Front Office Agent La risorsa selezionata si occuperà: - delle procedure di check-in/out - rapporti e benessere della clientela - operazioni di controllo - gestione dell’operatività giornaliera Si richiede l’ottima conoscenza della...

  • Un/una Addetto/a Al Front-back Office

    4 settimane fa

    Venezia, Italia During Spa A tempo pieno

    **DURING SPA, Filiale di Treviso**, per azienda cliente cerca**:UN/A RECEPTIONIST FRONT E BACK OFFICE.** La figura ricercata dovrà svolgere le seguenti attività: La risorsa, si occuperà di front-back office e segreteria - ottime capacità relazionali - proattività - gestione del gestionale - pregressa esperienza nella mansione - precisione - autonomia e...