Guest Relations Manager
4 settimane fa
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What will I be doing? As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role Excellent knowledge of the Arabic language, in addition to Italian and English A passion for delivering an exceptional level of Guest service High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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Guest Relations Manager
4 giorni fa
Lazio, Italia Tn Italy A tempo pienocol-wideJob Description:Job DescriptionOur Guest Relations Manager will be act as a representative of the hotel management and handle all Guest relations' matters, achieving the highest satisfaction of our Guests. She/he will orient the Guests in the remarkable heritage of La Minerva, historic Hotel founded in the XIX century in a stunning palace of the XVII...
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Guest Relations Manager
4 giorni fa
Lazio, Italia Tn Italy A tempo pienocol-wideJob Description:Guest Relations Manager(Job Number:HOT0A23L)Work Locations:Aleph Rome - CurioVia di San Basilio, 15Rome187A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations...
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Guest Relations Manager
4 settimane fa
Lazio, Italia Orient Express A tempo pienoABOUT ORIENT EXPRESS Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion. Orient Express embodies the refined nomadic...
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Guest Relations Manager
4 settimane fa
Lazio, Italia Orient Express A tempo pienoABOUT ORIENT EXPRESS Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion. Orient Express embodies the refined nomadic...
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Guest Relations Manager
5 giorni fa
Lazio, Italia Orient Express A tempo pienoJob Type: PermanentJob Schedule: Full-TimeCompany DescriptionABOUT ORIENT EXPRESSArtisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and...
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Guest Relations Manager
2 giorni fa
Lazio, Italia Orient Express A tempo pienoABOUT ORIENT EXPRESS Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion. Orient Express embodies the refined nomadic...
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Lazio, Italia Starhotels A tempo pienoReopening - Hotel d'Inghilterra, Roma - Guest Relation Manager At Starhotels we are all thrilled for the re-opening of the Hotel d'Inghilterra, in the heart of Rome, in Summer 2024. The enchanting atmosphere will catch you at first sight. Are you ready to create extraordinary experiences for our guests? Don't hesitate to start this luxury journey and...
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Lazio, Italia Starhotels A tempo pienoReopening - Hotel d'Inghilterra, Roma - Guest Relation Manager At Starhotels we are all thrilled for the re-opening of the Hotel d'Inghilterra, in the heart of Rome, in Summer 2024. The enchanting atmosphere will catch you at first sight. Are you ready to create extraordinary experiences for our guests? Don't hesitate to start this luxury journey and...
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Lazio, Italia Starhotels A tempo pienoAt Starhotels we are all thrilled for the re-opening of the Hotel d'Inghilterra, in the heart of Rome, in Summer .The enchanting atmosphere will catch you at first sight.Are you ready to create extraordinary experiences for our guests?Don't hesitate to start this luxury journey and showcase your special attitude and brilliant personality.As a Guest Relation...
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Lazio, Italia Starhotels S.P.A. A tempo pienoAt Starhotels we are all thrilled for the re-opening of the Hotel d'Inghilterra, in the heart of Rome, in Summer 2024.The enchanting atmosphere will catch you at first sight.Are you ready to create extraordinary experiences for our guests?Don't hesitate to start this luxury journey and showcase your special attitude and brilliant personality.As a Guest...
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Lazio, Italia Starhotels S.P.A. A tempo pieno```html At Starhotels we are all thrilled for the re-opening of the Hotel d'Inghilterra, in the heart of Rome, in Summer 2024. The enchanting atmosphere will catch you at first sight. Are you ready to create extraordinary experiences for our guests? Don't hesitate to start this luxury journey and showcase your special attitude and brilliant personality. As a...
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Lazio, Italia Jr Italy A tempo pienocol-wideJob Description:Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush...
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Guest Relations And Quality Director
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Lazio, Italia Minor Hotels Group A tempo pienoCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
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Guest Relations And Quality Director
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Lazio, Italia Anantara A tempo pienoGuest Relations and Quality Director - Anantara Palazzo Naiadi Rome HotelFull-timeA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to...
