Guest Experience Manager
2 mesi fa
il Barceló Aran Mantegna Albergo ricerca la seguente figura professionale:
Guest Experience Manager
La figura si occuperà di:
- Gestire le comunicazioni con i clienti durante tutte le fasi della loro esperienza in Albergo;
- Brand Ambr; attuazione e monitoraggio delle politiche del marchio alberghiero;
- Servizio dedicato agli ospiti Premium ? Seguire con il ricevimento, il trattamento Premium, garantendo loro tutti i vantaggi dedicati;
- Gestire le recensioni degli Albergo; promuovere l\'apprezzamento del soggiorno da parte dei
clienti nelle pagine di valutazione online; rispondere ai commenti pubblicati, monitorando il posizionamento della struttura online;
- Massimizzare lisfazione del cliente (Monitoraggio del grado di soddisfazione e definizione delle azioni di miglioramento);
- Problem Solving;
- Ottima conoscenza della lingua inglese; costituirà titolo preferenziale la conoscenza della lingua spagnola;
- Almeno 2 anni di esperienza nel ruolo;
- Conoscenza del PMS OPERA.
:
Roma.
- specificando nell\'oggetto della mail il seguente riferimento:
GEM
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