Welcome Desk Agent

2 settimane fa

Roma, Italia Marriott International, Inc A tempo pieno

**Job Number** 23209922

**Job Category** Rooms & Guest Services Operations

**Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

W Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy.

Reporting to the Director of Welcome and coordinated by the Welcome Desk Shift leader, the Welcome Desk Agent is responsible for ensuring an authentic W experience to each and every guest.

**About us**

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

**The impact you’ll make**

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help and make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

**What we offer**
- Join the dream team of the first W Hotel in Italy
- Professional career progression at international level in Marriott International
- Learning and development opportunities online, on the job and in class
- Discounts on hotel rooms, gift shop items, food and beverage
- Disruptive management & motivated and engaging Talents
- Charity events, Wellbeing activities through the TakeCare program
- Canteen service and uniform

**What you’ll do**
- Process guest check-ins by confirming reservations, assigning rooms and activating room keys
- Assist monitoring and taking care of the Mobile Guest Service Control Panel Review the panel to process mobile check-in requests, prepare room assignment according to the arrival time and pre-register with keys
- Assists Shift Leaders in Pre-blocking rooms for all arrivals focusing on Elite Members and VIP
- Process all check-outs including resolving any late and disputed charges
- Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications
- Always follow Standard Operating Procedures and brand identity guidelines
- Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
- Perform other reasonable job duties as requested by Shift Leaders

**What we’re looking for**
- Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
- Previous Front Office experience is a big plus
- Understanding of rooms operations and luxury hospitality
- Ideally, technical knowledge of Opera
- A warm, people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- The ability to stand, sit or walk for extended periods of time across a work shift

**Explore our very big world**

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

**You’re welcomed here**

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to

  • Welcome Desk Agent

    3 settimane fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information** Chinese Speaker **Job Number** 23209922 **Job Category** Rooms & Guest Services Operations **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a Welcome Desk Agent...

  • Welcome Desk Agent

    1 settimana fa

    Roma, Lazio, Italia Marriott International, Inc A tempo pieno

    Additional Information Chinese SpeakerJob Number Job Category Rooms & Guest Services OperationsLocation W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementW Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy.Reporting to the...

  • Welcome Desk Agent

    1 settimana fa

    Roma, Lazio, Italia Marriott International, Inc A tempo pieno

    Job Number Job Category Rooms & Guest Services OperationsLocation W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementW Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy.Reporting to the Director of Welcome and coordinated by...

  • Welcome Desk Agent

    2 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24023328 **Job Category** Rooms & Guest Services Operations **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy....

  • Welcome Desk Agent

    2 ore fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24023328 **Job Category** Rooms & Guest Services Operations **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy....

  • Front Desk Agent Turnante

    2 mesi fa

    Roma, Italia PACINI GROUP A tempo pieno

    L’obiettivo principale del Front Desk Agent è garantire che gli ospiti vivano un'esperienza eccellente in hotel accogliendoli, eseguendo check-in e check-out, rilasciando le chiavi della camera, rispondendo alle domande e affrontando le richieste degli ospiti. Il Font Desk Agent avrà i seguenti compiti, responsabilità e incarichi: Operazioni di front...

  • Front Desk Agent Turnante

    2 giorni fa

    Roma, Italia PACINI GROUP A tempo pieno

    L’obiettivo principale del Front Desk Agent è garantire che gli ospiti vivano un'esperienza eccellente in hotel accogliendoli, eseguendo check-in e check-out, rilasciando le chiavi della camera, rispondendo alle domande e affrontando le richieste degli ospiti. Il Font Desk Agent avrà i seguenti compiti, responsabilità e incarichi: Operazioni di front...

  • Front Desk Agent Turnante

    3 giorni fa

    Roma Ovest, Italia PACINI GROUP A tempo pieno

    L’obiettivo principale del Front Desk Agent è garantire che gli ospiti vivano un'esperienza eccellente in hotel accogliendoli, eseguendo check-in e check-out, rilasciando le chiavi della camera, rispondendo alle domande e affrontando le richieste degli ospiti. Il Font Desk Agent avrà i seguenti compiti, responsabilità e incarichi: Operazioni di front...

  • Guest Service Desk Agent

    1 settimana fa

    Roma, Lazio, Italia Confidenziale A tempo pieno

    il six senses rome ti sta aspettandoprofili professionali ricercati:Guest service desk agentfondamentali:- conoscenza fluente dellitaliano e dellinglese.- È necessaria leleggibilità a lavorare in europa.- lesperienza pregressa in strutture5 s**le e la conoscenza degli standard di servizio lqa costituiranno titolo sapere:Non è previsto lalloggio per i...

  • Front Desk Agent

    2 mesi fa

    Roma, Italia Raeli hotels A tempo pieno

    Raeli Hotel -gruppo alberghiero di 8 strutture in zona Roma Termini ricerca un Front desk agent da inserire in organico a tempo pieno. **Offriamo**: - Contratto CCNL a tempo determinato con possibilità di trasformazione a tempo indeterminato. - Percorsi formativi per migliorare la propria professionalità; - Piano incentivi mensile; - Percorsi di crescita...

  • Front Desk Agent

    2 mesi fa

    Roma, Italia Italian Hospitality Collection A tempo pieno

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, InterContinental Rome Ambasciatori Palace is looking for a Front Desk Agent, who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. **What you can expect from us** We give...

  • Welcome Ambassador

    4 settimane fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information** Seasonal **Job Number** 24023332 **Job Category** Rooms & Guest Services Operations **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a Welcome Ambassador to...

  • Welcome Ambassador

    2 ore fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information** Seasonal **Job Number** 24023332 **Job Category** Rooms & Guest Services Operations **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a Welcome Ambassador to...

  • Front Desk Agent

    1 settimana fa

    Roma, Lazio, Italia Seltis Hub S.r.l. A tempo pieno

    SeltisHub Management Seach, per azienda cliente multinazionale spagnola operante nel settore hospitaly ricerca**Posizione**:Un/a **Front Desk Agent**La risorsa, riportando al responsabile del front office, si occuperà di:Controllo degli accessi all'edificio; controllo dell'occupazione degli appartamenti, assistenza clienti; attenzione e gestione degli...

  • Service Desk Agent

    2 mesi fa

    Roma, Italia Dpway S.r.l. A tempo pieno

    **DPWAY S.r.l**., società con esperienza decennale in soluzioni e servizi nell’ambito dell’Information & Communication Technology e della Cybersecurity, per ampliamento organico: **Service desk agent Senior** Il profilo sarà impegnato nel _**Servizio di Application Management**_ (Esercizio Applicativo) **Competenze richieste**: - Conoscenza di...

  • Front Desk Agent

    1 settimana fa

    Roma, Lazio, Italia Seltis Hub S.r.l. A tempo pieno

    SeltisHub Management Search ricerca per azienda cliente multinazionale settore hospitaly,**Posizione**:**FRONT DESK AGENT per HOTEL 4 stelle ROMA**La risorsa si occuperà:- Controllo degli accessi, controllo dell'occupazione degli appartamenti- Assistenza clienti; Attenzione e gestione dei complaint- Vendita di prodotti e servizi extra- Arrivo Partenza,...

  • Front Desk Agent

    1 settimana fa

    Roma, Lazio, Italia Seltis Hub S.r.l. A tempo pieno

    SeltisHub ricerca per Hotel 5 stelle lusso,**Posizione**:**un/a Receptionist /Front Desk Agent Categoria protetta ex art. 1 L. 68/99.**La risorsa si occuperà:gestione delle operazioni di check-in e check-out della clientela;funzionamento del tabloid camere e di accettazione delle prenotazioni;sistemi di booking;adempimenti amministrativi in fase di arrivo,...

  • Guest Service Desk Agent

    2 settimane fa

    Roma, Italia Six Senses A tempo pieno

    **Scope of Work** As Guest Service Attendant, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability,...

  • Front Desk Agent

    1 settimana fa

    Roma, Lazio, Italia Seltis Hub S.r.l. A tempo pieno

    SeltisHub Management Seach, per azienda cliente multinazionale spagnola operante nel settore hospitaly ricerca**Posizione**:Un/a **Front Desk Agent**La risorsa, riportando al responsabile del front office, si occuperà di:Controllo degli accessi all'edificio; controllo dell'occupazione degli appartamenti, assistenza clienti; attenzione e gestione degli...

  • Front Desk Agent

    3 settimane fa

    Roma, Italia Seltis Hub S.r.l. A tempo pieno

    SeltisHub Management Seach, per azienda cliente multinazionale spagnola operante nel settore hospitaly ricerca **Posizione**: Un/a **Front Desk Agent** La risorsa, riportando al responsabile del front office, si occuperà di: Controllo degli accessi all'edificio; controllo dell'occupazione degli appartamenti, assistenza clienti; attenzione e gestione degli...