Welcome Desk Agent

3 mesi fa

Roma, Italia Marriott International, Inc A tempo pieno

**Job Number** 24023328

**Job Category** Rooms & Guest Services Operations

**Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

W Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy. Reporting to the Welcome Office Manager, the Welcome Desk Agents are responsible for ensuring an authentic W experience to each and every guest.

We are on the hunt of extraordinary passionate hospitality Talents who will be ready to join us in mid-July for the opening of W Rome.

**About us**

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

**The impact you’ll make**

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

**What we offer**
- Join the dream team of the first W Hotel in Italy
- Professional career progression at international level in Marriott International
- Learning and development opportunities online, on the job and in class
- Discounts on hotel rooms, gift shop items, food and beverage
- Disruptive management & motivated and engaging Talents
- Charity events, Wellbeing activities through the TakeCare program
- Canteen service and uniform

**What you’ll do**
- Process guest check-ins by confirming reservations, assigning rooms and activating room keys
- Assist monitoring and taking care of the Mobile Guest Service Control Panel Review the panel to process mobile check-in requests, prepare room assignment according to the arrival time and pre-register with keys
- Assists Shift Leaders in Pre-blocking rooms for all arrivals focusing on Elite Members and VIP
- Process all check-outs including resolving any late and disputed charges
- Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications
- Always follow Standard Operating Procedures and brand identity guidelines
- Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
- Perform other reasonable job duties as requested by Shift Leaders

**What we’re looking for**
- Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
- Previous Front Office experience is a big plus
- Understanding of rooms operations and luxury hospitality
- Ideally, technical knowledge of Micros and Opera
- A warm, people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- The ability to stand, sit or walk for extended periods of time across a work shift

**Explore our very big world**

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

**You’re welcomed here**

Our highest

  • Welcome Desk Agent

    4 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Job Number** 23209922 **Job Category** Rooms & Guest Services Operations **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a Welcome Desk Agent to join the first W Hotel in...

  • Welcome Desk Agent

    4 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information** Chinese Speaker **Job Number** 23209922 **Job Category** Rooms & Guest Services Operations **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a Welcome Desk Agent...

  • Welcome Desk Agent

    2 settimane fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24163195 **Job Category** Rooms & Guest Services Operations **Location** W Rome, 26/36 Via Liguria, Rome, Italy, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a Welcome Desk Agent - Chinese Speaker to join the first W Hotel in Italy. Reporting to the...

  • Front Desk Agent Turnante

    3 mesi fa

    Roma, Italia PACINI GROUP A tempo pieno

    L’obiettivo principale del Front Desk Agent è garantire che gli ospiti vivano un'esperienza eccellente in hotel accogliendoli, eseguendo check-in e check-out, rilasciando le chiavi della camera, rispondendo alle domande e affrontando le richieste degli ospiti. Il Font Desk Agent avrà i seguenti compiti, responsabilità e incarichi: Operazioni di front...

  • Night Front Desk Agent

    6 giorni fa

    Roma, Lazio, Italia The St. Regis Rome A tempo pieno

    Job Title: Night Front Desk AgentAt The St. Regis Rome, we are seeking a highly skilled and experienced Night Front Desk Agent to join our team. As a Night Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Check-in and check-out guests, ensuring accurate...

  • Front Desk Agent Turnante

    3 mesi fa

    Roma Ovest, Italia PACINI GROUP A tempo pieno

    L’obiettivo principale del Front Desk Agent è garantire che gli ospiti vivano un'esperienza eccellente in hotel accogliendoli, eseguendo check-in e check-out, rilasciando le chiavi della camera, rispondendo alle domande e affrontando le richieste degli ospiti. Il Font Desk Agent avrà i seguenti compiti, responsabilità e incarichi: Operazioni di front...

  • Front Desk Agent

    1 settimana fa

    Roma, Lazio, Italia Russottigestionihotels A tempo pieno

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Russottigestionihotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for managing all aspects of their stay.Key Responsibilities:Register guests and manage reservationsProvide information...

  • Service Desk Agent

    1 mese fa

    Roma, Italia Orienta A tempo pieno

    Orienta Digital, divisione specializzata in ricerca e selezione di profili IT, ricerca per azienda che si occupa di integrazione di sistemi IT e di servizi di consulenza un/una: **Service Desk Agent** che si occuperà di: - reagire tempestivamente alle richieste di assistenza; - diagnosticare i problemi e individuare la soluzione nel più breve tempo...

  • Service Desk Agent

    2 mesi fa

    Roma, Provincia di Roma, Italia Orienta SPA A tempo pieno

    Orienta Digital, divisione specializzata in ricerca e selezione di profili IT, ricerca per azienda che si occupa di integrazione di sistemi IT e di servizi di consulenza un/una: Service Desk Agent che si occuperà di: reagire tempestivamente alle richieste di assistenza; diagnosticare i problemi e individuare la soluzione nel più breve tempo possibile;...

  • Service Desk Agent

    2 mesi fa

    Roma, Italia Orienta SPA A tempo pieno

    Orienta Digital, divisione specializzata in ricerca e selezione di profili IT, ricerca per azienda che si occupa di integrazione di sistemi IT e di servizi di consulenza un/una: Service Desk Agent che si occuperà di: reagire tempestivamente alle richieste di assistenza; diagnosticare i problemi e individuare la soluzione nel più breve tempo possibile;...

  • Front Desk Hospitality Agent

    6 giorni fa

    Roma, Lazio, Italia Sonder A tempo pieno

    {"title": "Front Desk Hospitality Agent", "description": "Unlock a World of Hospitality OpportunitiesSonder is revolutionizing the way we experience hospitality, and we're looking for a talented Front Desk Hospitality Agent to join our team. As a key member of our front desk team, you'll be the face of Sonder, delivering exceptional guest experiences and...

  • Welcome Ambassador

    3 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information** Seasonal **Job Number** 24023332 **Job Category** Rooms & Guest Services Operations **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a Welcome Ambassador to...

  • Guest Service Desk Agent

    4 mesi fa

    Roma, Italia Six Senses A tempo pieno

    **Scope of Work** As Guest Service Attendant, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability,...

  • Front Desk Agent e Night Auditor a Roma

    4 giorni fa

    Roma, Italia Casa Monti A tempo pieno

    **Il Casa Monti**L** di nuova apertura ed ubicato nella cornice del Rione Monti a **Roma** cerca le seguenti figure**:Front Desk Agent** e un **Night Auditor** **Si richiede**: - esperienza maturata nella mansione in hotel di pari categoria o superiore; - orientamento all’ospite e predisposizione ai rapporti interpersonali; - buona conoscenza della...

  • Guest Service Desk Agent SPA

    2 settimane fa

    Roma, Italia Six Senses A tempo pieno

    As Guest Service Desk Agent SPA, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out...

  • Front Desk Agent

    3 mesi fa

    Roma, Italia Seltis Hub S.r.l. A tempo pieno

    SeltisHub Management Search ricerca per azienda cliente multinazionale settore hospitaly, **Posizione**: **FRONT DESK AGENT per HOTEL 4 stelle ROMA** La risorsa si occuperà: - Controllo degli accessi, controllo dell'occupazione degli appartamenti - Assistenza clienti; Attenzione e gestione dei complaint - Vendita di prodotti e servizi extra - Arrivo...

  • Night Front Desk Representative

    6 giorni fa

    Roma, Lazio, Italia The St. Regis Rome A tempo pieno

    Job Title: Night Front Desk AgentLocation: The St. Regis Rome, ItalyJob Type: Full-timeAbout Us: The St. Regis Rome is a luxurious hotel located in the heart of Rome, Italy. We are seeking a highly skilled and experienced Night Front Desk Agent to join our team.Responsibilities:Check-in and check-out guests, ensuring accurate room assignments and payment...

  • Front Desk Hospitality Agent

    4 giorni fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.The OpportunityWe are seeking a skilled and enthusiastic Front Desk Hospitality Agent to join our team. As a Front Desk Hospitality...

  • Front Office Agent

    4 mesi fa

    Roma, Italia Russotti Gestioni Hotels S.p.A. A tempo pieno

    Stiamo cercando un **Front Desk Agent** che funga da primo punto di contatto dei nostri ospiti e gestisca tutti gli aspetti del loro soggiorno. Le responsabilità del Front Desk Agent includono la registrazione degli ospiti, la gestione delle prenotazioni e la fornitura di informazioni su camere, tariffe e servizi. Se hai un talento per il servizio clienti e...

  • Front Desk Hospitality Representative

    1 settimana fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that's revolutionizing the way people experience travel. We're a team of innovators who are passionate about creating amazing guest experiences.Job SummaryWe're looking for a talented Front Desk Hospitality Agent to join our team. As the face of Sonder, you'll be responsible for delivering exceptional guest...