Product and Operations Manager

7 mesi fa

Venezia, Italia Take Walks by City Experiences A tempo pieno

**About us**:
Walks and Devour are global leaders in the tours and activities industry, part of the City Experiences family. We're a passionate, innovative team of travel enthusiasts dedicated to creating unforgettable experiences.

**About you**:
In this role you will be a key player in ensuring we have a competitive and dynamic product line. Your comfort in analysing trends and performance, with a proactive approach addressing both positive and negative deviations, as well as finding new opportunities, will be instrumental. A creative, curious and solutions-driven mindset, coupled with an unwavering commitment to constant improvement, are essential qualities for success in this role.
- **Your responsibilities include, but are not limited to**:_

**Product Development**
- Always looking to ensure we have a stellar and competitive product line and that we constantly think of ways to bring new exciting product offerings to our guests
- Stay on top of all developments in your market to look for new opportunities, and ensure we are competitive. This will include networking, regular competitor analysis, and sales channel analysis
- Working closely with our Head of Senior Site Relations to develop products around new opportunities at major attractions.
- Maintenance and constant improvement (or redevelopment) of current product line, staying on top of guest feedback and other department feedback ensuring quality adjusting procedures, product and operations strategy as needed

**Product Ownership & Performance**
- Product Auditing; ensuring what we have opened for sale is available as planned on all platforms
- Responsible for submitting low-season and high season schedules deciding optimal run times and frequency - constantly monitor performance and adjust according to pacing
- Working with marketing resources/sales to develop text, images and video content that accurately reflects our tours.
- Procedures, Documents: Create, update and maintain all relevant product, manuals, tour scripts, site and ops documentation & agreements and provide trainings where needed
- Ensuring there are clear procedures for disruptions, alternative itineraries, pvt tour options, custom tours
- Ensuring procedures and workflows are clear around major disruptions, and if non-existent, create new ones, follow up on success and learnings from these, implement improvements
- Maintain a constant view of tour and market pacing, ensuring we have resources in place to match demand
- Responsible for tour performance; working closely with finance, Tour Performance & Operations teams on data validation, processes for supplier cost reconciliation and invoicing management
- Collaborating with cross-functional teams to gather and analyze data

**Fulfilment Processes & Operations**
- Purchasing: Drive strategy on optimal times, alternative times, ensure we have enough resources, work with various teams ensuring best outcome and data-driven decision making
- Create and improve operations processes and workflows to increase efficiencies, ensure all departments have what they need to run the products smoothly
- Workflow support, escalations for emergencies and coverage for in-destination staff’s responsibilities when needed

**Requirements**:

- Minimum 2 years experience in Venice tourism (operations or product development/management).
- Passion and comprehensive knowledge of Italian history, culture, and tourism.
- Fluency in Italian and English.
- Proactive and creative thinking with strong problem-solving skills.
- Highly organized with acute attention to detail and exceptional time management.
- Ability to build strong cross-departmental relationships, with excellent communication and teamwork skills.
- Proficiency in reporting, distilling complex information into clear, actionable insights.
- Strong proficiency in working with numbers, analytics tools, and data visualization.
- Track record of effective research skills for informed strategic decision-making.
- Familiarity with Microsoft suite, Excel, Asana, Slack desired.

Pay: €40,000.00 - €45,000.00 per year

Work Location: In person

  • Product And Operations Manager

    2 giorni fa

    Venezia, Italia Take Walks By City Experiences A tempo pieno

    **About us**:Walks and Devour are global leaders in the tours and activities industry, part of the City Experiences family. We're a passionate, innovative team of travel enthusiasts dedicated to creating unforgettable experiences.**About you**:In this role you will be a key player in ensuring we have a competitive and dynamic product line. Your comfort in...

  • Conference and Events Operations Assistant Manager

    7 mesi fa

    Venezia, Italia Hilton A tempo pieno

    Conference and Events Operations Assistant Manager A Conference and Events Operations Assistant Manager is responsible for assisting with managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met. **What will I be doing?** As a Conference and Events Operations...

  • Conference And Events Operations Assistant Manager

    3 settimane fa

    Venezia, Italia Hilton A tempo pieno

    Conference and Events Operations Assistant ManagerA Conference and Events Operations Assistant Manager is responsible for assisting with managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met.**What will I be doing?**As a Conference and Events Operations Assistant...

  • Conference and Events Operations Assistant Manager

    7 mesi fa

    Venezia, Italia Hilton A tempo pieno

    A Conference and Events Operations Assistant Manager is responsible for assisting with managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met. **What will I be doing?** As a Conference and Events Operations Assistant Manager, you are responsible for assisting...

  • Operations Manager

    7 mesi fa

    Venezia, Italia Generator Hostels A tempo pieno

    **OPERATIONS MANAGER - OVERVIEW** The Operations Manager will be responsible for the day-to-day activities of the property and is accountable for maintaining and improving the currently strong financial and operational performance and profitability. With a strong focus on providing the best return on investment, the Hotel Manager will never lose sight of...

  • Operations Manager

    3 settimane fa

    Venezia, Italia Generator Hostels A tempo pieno

    **OPERATIONS MANAGER - OVERVIEW**The Operations Manager will be responsible for the day-to-day activities of the property and is accountable for maintaining and improving the currently strong financial and operational performance and profitability. With a strong focus on providing the best return on investment, the Hotel Manager will never lose sight of what...

  • Conference And Events Operations Assistant Manager

    4 settimane fa

    Venezia, Italia Hilton A tempo pieno

    A Conference and Events Operations Assistant Manager is responsible for assisting with managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met.**What will I be doing?**As a Conference and Events Operations Assistant Manager, you are responsible for assisting with...

  • Operations Manager

    2 giorni fa

    Venezia, Italia Kuehne+Nagel A tempo pieno

    We are hiring!We are looking for an Operations Manager for our new warehouse in Dese (VE).** Your Role**: The Contract Logistics Operations Manager works within the Contract Logistics Function.She/He will operate our new automated warehouse located in Dese (VE); She/He will support the Site Manager with the planning, management, organization, and supervision...

  • Operations Manager

    1 settimana fa

    Venezia, Italia STUDIO TEMPORARY MANAGER S.P.A. A tempo pieno

    **L’azienda è una realtà in forte espansione specializzata nella produzione di grandi strutture in carpenteria prefabbricate su commessa, ed ha la necessità di supportare la crescita con l’inserimento di un OPERATIONS MANAGER.**: **Posizione**: Riportando direttamente alla Direzione dovrà coordinare le funzioni Produzione, Pianificazione ed Acquisti,...

  • Operations Manager

    1 settimana fa

    Venezia, Italia Studio Temporary Manager S.P.A. A tempo pieno

    **L'azienda è una realtà in forte espansione specializzata nella produzione di grandi strutture in carpenteria prefabbricate su commessa, ed ha la necessità di supportare la crescita con l'inserimento di un OPERATIONS MANAGER.**:**Posizione**:Riportando direttamente alla Direzione dovrà coordinare le funzioni Produzione, Pianificazione ed Acquisti,...

  • Sr. Manager

    2 settimane fa

    Provincia di Trieste, Friuli-Venezia Giulia, Italia ADCI - Maharashtra A tempo pieno

    Demonstrates flexibility in work hours based on business need and displays high tolerance to ambiguity and dynamic changes. A bachelor's degree, or higher, in operations, or a related field, is required. The ideal degree would be in engineering, operations, supply chain or a related field. Job summary **Position Description**: Sr. Manager - VCS Operations...

  • Luxury Restaurant Operations Manager

    2 settimane fa

    Venezia, Veneto, Italia Belmond Management A tempo pieno

    Overview: At Belmond Management, we are seeking a highly skilled and experienced Luxury Restaurant Operations Manager to join our team at the esteemed Oro restaurant in Venice. As a key member of our management team, you will be responsible for ensuring exceptional dining experiences for our guests while maintaining efficient operations.Salary: We offer a...

  • Merchandising and Planning Manager

    3 giorni fa

    Venezia, Italia DFS Group A tempo pieno

    The Planning Merchandising Manager is responsible for localizing and executing the Division’s merchandise strategy and vision for delivery luxury retail to the traveling consumer at Fondaco dei Tedeschi in Venice The Planning Merchandising Manager is accountable to work directly with: - the corporate Planning team to define local portfolio budget and...

  • Merchandising And Planning Manager

    19 ore fa

    Venezia, Italia Dfs Group A tempo pieno

    The Planning Merchandising Manager is responsible for localizing and executing the Division's merchandise strategy and vision for delivery luxury retail to the traveling consumer at Fondaco dei Tedeschi in VeniceThe Planning Merchandising Manager is accountable to work directly with:- the corporate Planning team to define local portfolio budget and relevant...

  • Assistant Food and Beverage Manager

    1 settimana fa

    Venezia, Italia Hilton A tempo pieno

    An Assistant Food and Beverage Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. **What will I be doing?** As an Assistant Food and Beverage Manager, you will be responsible for assisting with...

  • Ground Operations Coordinator

    7 mesi fa

    Venezia, Italia Take Walks by City Experiences A tempo pieno

    **About us**: Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences across the globe. Recently acquired by a major US-based travel group, City Experiences, Walks has joined forces with award-winning food tour operator Devour Tours with a shared mission to create amazing experiences for our guests.We are an...

  • Operations Manager

    2 mesi fa

    Venezia, Italia Kuehne + Nagel As A tempo pieno

    In Kuehne+Nagel siamo alla ricerca di un/a Contract Logistics Operations Manager per il nostro magazzino automatizzato situato a Dese (VE). Se sei appassionato/a di logistica e desideri fare la differenza in un ambiente dinamico e innovativo, questa è l'opportunità che fa per te!Your RoleLa data di inizio è prevista nella primavera del 2025. Inizialmente,...

  • Operation Team Manager

    7 mesi fa

    Venezia, Italia Louis Vuitton A tempo pieno

    POSTE Take the next step in elevating your managerial career, by becoming a Team Manager for Operations in a Louis Vuitton Store in Venice! For more than 150 years Louis Vuitton has shared the spirit of excellence and passion. Louis Vuitton is on a perpetual mission to explore new horizons, propelled by an innovative spirit, boundless creativity and...

  • Operation Team Manager

    2 settimane fa

    Venezia, Italia Louis Vuitton A tempo pieno

    POSTETake the next step in elevating your managerial career, by becoming a Team Manager for Operations in a Louis Vuitton Store in Venice!For more than 150 years Louis Vuitton has shared the spirit of excellence and passion. Louis Vuitton is on a perpetual mission to explore new horizons, propelled by an innovative spirit, boundless creativity and...

  • Operations Manager

    2 mesi fa

    Venezia, Italia Kuehne + Nagel As A tempo pieno

    In Kuehne+Nagel siamo alla ricerca di un/a Contract Logistics Operations Manager per il nostro magazzino automatizzato situato a Dese (VE).Se sei appassionato/a di logistica e desideri fare la differenza in un ambiente dinamico e innovativo, questa è l'opportunità che fa per te!Your RoleLa data di inizio è prevista nella primavera del 2025.Inizialmente,...