Junior Customer Success
3 mesi fa
Description
In Prestatech, stiamo ricercando una nuova persona per il nostro fantastico Team di Customer Success
In qualità di Junior Customer Success, svolgerai un ruolo fondamentale nel promuovere solide relazioni tra Prestatech e i clienti.
Il team di Customer Success è dedicato a garantire che i nostri partners traggano il massimo valore dai nostri prodotti e servizi. Il tuo contributo sarà essenziale per assicurare la soddisfazione e la fidelizzazione dei clienti, supportandoli nel loro percorso e facilitando la loro crescita insieme a noi.
**Responsabilità Principali**:
**Onboarding dei Clienti**:
Assistere i nuovi clienti nella configurazione e nell'utilizzo dei nostri prodotti o servizi.
Garantire che i clienti comprendano pienamente le funzionalità e i benefici offerti.
**Assistenza Clienti**:
Rispondere prontamente alle domande dei clienti e risolvere eventuali bug o richieste di modifica (CR).
Collaborare per risolvere problematiche complesse con i membri del team più esperti
**Gestione delle Relazioni**:
Effettuare verifiche regolari per assicurarsi che i clienti siano soddisfatti dei nostri servizi.
Costruire e mantenere rapporti di fiducia per favorire la fidelizzazione e la riconferma dei clienti.
**Gestione dei Dati**:
Aggiornare costantemente le informazioni dei clienti nel sistema gestionale.
Monitorare e documentare qualsiasi problema o feedback ricevuto dai clienti.
**Reporting e Analisi**:
Contribuire alla preparazione di report su customer satistaction e altre metriche chiave per gli stakeholder.
Condividere il feedback dei clienti per supportare il miglioramento continuo dei prodotti e dei servizi.
**Requirements**:
CHI STIAMO CERCANDO
Laurea triennale o specialistica in Economia, Marketing, Data Science o campi correlati.
Buona capacità di analisi, pianificazione e organizzazione
Orientamento al cliente e al Teamworking, ottime capacità relazioni e di comunicazione
Orientamento al risultato
Buona conoscenza di Microsoft Office, in particolare Excel e PowerPoint.
Conoscenza della lingua inglese e italiano (C1)
PLUS
1-2 anni di esperienza nel servizio clienti o nell'assistenza
Esperienza pregressa in aziende Fintech o software
**COSA OFFRIAMO**:
- contratto a tempo indeterminato
2 giorni di Smartworking durante la settimana
Orario Flessibile
Percorsi formativi
Ambiente di lavoro stimolante, innovativo e attento ai temi di Sostenibilità e Diversity&Inclusion.
Prestatech and Finioo actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination - including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 35 employees from more than 20 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.
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