Problem Resolution Manager

**Who are we?**

GKN Automotive is a global leader in eDrive technologies, the architects of an electrified future. Our innovation, expertise and global footprint give us the ability to drive a sustainable future, delivering eDrive technologies, competitively and at scale.

We have been inventing the future for 250 years. Our technologies and innovations made front-wheel drive cars possible and all-wheel drive systems more efficient. GKN Automotive is now at the forefront of the mass production of advanced, efficient, systems for electrified vehicles.

Through continuous innovation and improvements in efficiency, performance, and control systems we are collaborating with global automotive manufacturers, helping them produce the next generation of electrified vehicles. We are the go-to technology partner for leading electrified vehicle manufacturers, with the ability to tailor every eDrive solution, matched to our Driveline technologies.

**What’s the role about?**

We are hiring a Problem Resolution Manager join our Engineering team, supporting the ePowertrain (ePT) Business Unit. The role is based in Bruneck (Italy) and is reporting into the xx. In this Role you are managing effectively all the mechatronic product and product development problems and associated changes for resolution within the project according ASPICE requirements.

**What will you do?**
- Set-up problem resolution management environment and tool for the project
- Plan problem resolution management and create, review and release problem resolution plan describing the strategy
- Maintain problem resolution management tool Windchill RV&S and lead change control board (CCB)
- Initial priority setting of problems and quality check of new Problem items
- Manage problem analysis including root cause analysis, effort estimation and impact analysis
- Lead CCB to Problem approvals. Initiate bug-fix countermeasures and permanent solutions
- Initiate and track change implementation, integration and validation of the countermeasure and permanent solution to closure
- Track progress of problem resolution management by metrics and report via dashboard to project
- Escalate of track progress on problem resolution to the project leader of the project Prevent reoccurrence of problems during lifecycle of the project

**What are we looking for?**
- Bachelor’s degree or higher in Engineering, Computer Science or similar
- Professional experience in Engineering
- Good communication and organization skills, teamwork capability
- Self-reliant and proactive working style
- Good English skills

**What do we offer?**
- Attractive salary & benefits package
- Truly multinational environment (23 nationalities, 12 languages)
- Opportunities to develop, grow and progress