Fraud Handling Specialist

3 mesi fa

Milano, Italia Awin A tempo pieno

**Purpose of Position**

**Key Tasks & Responsibilities**
- **Fraud Detection, Handling & Investigation**:Take full responsibility for investigating publishers on the Awin and ShareASale networks, ensuring compliance with the network Terms and Conditions, Code of Conduct, and Client Program Terms. Monitor and analyze performance and transactional data to detect suspicious activities and potential fraud. Perform regular audits throughout the publisher lifecycle, being sure to identify and address anomalies, and gather evidence. Maintain detailed records of fraudulent activities and take proper action where necessary, following our sanction process. Communicate findings to relevant stakeholders. Develop and implement advanced fraud investigation strategies to improve fraud monitoring capabilities.
- **Risk Management**: Assess the risk associated to the publishers activities and make decisions according to the sanction options for publishers who are found fraudulent/non-compliant.
- **Payment Monitoring**: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analysing any irregularities.
- **Continuous Improvement**: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously. Work together to develop and implement comprehensive fraud handling and fraud prevention measures and tools. Develop process and policy improvements in collaboration with the department, as needed.
- **Training & Advisory**: Actively provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies. Provide consultancy for client facing roles regarding fraud prevention, fraud investigations, and fraud management. You will be responsible for training of internal stakeholders on Partner Compliance Topics, Tools, and Processes.

**Skills & Requirements**
- **Customer Service and/or Fraud Investigations**:A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
- **Online Environment Expertise**:Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
- **Client Service Excellence**:Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance. Time Management and Adaptability: Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges. Multitasking in a Dynamic Environment: Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness. Ownership and Accountability: Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work. Positive Team Player: Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
- **Technical Proficiency**:Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential. AI/ML/LLM Systems Experience: Initial experience with, and a keen interest in, managing and developing AI/ML/LLM systems for anomaly detection. A passion for working at the forefront of technology and innovation in fraud detection. Tools Knowledge: A working knowledge of SimilarWeb, Tableau and Asana is highly favourable, indicating the ability to handle complex data analysis and visualization tasks effectively. Salesforce and Zendesk experience is also a plus.
- **Language Proficiency**:Must be fluent in English. Knowledge of German is an advantageous plus.

**Our Offer**
- **Flexi-Week and Work-Life Balance**: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- **Remote Working Allowance**: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- **Flexi-Office**:We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
- **Development**: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

  • Fraud Detection Specialist

    4 settimane fa

    Milano, Lombardia, Italia awin A tempo pieno

    Job DescriptionThe Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network.This role requires a keen eye for detail, strong analytical skills, and a proactive approach to prevent and address fraudulent behaviour.Key ResponsibilitiesFraud Detection, Handling &...

  • Fraud Analyst

    4 settimane fa

    Milano, Lombardia, Italia awin A tempo pieno

    About the RoleThe Fraud Handling Specialist will play a key role in identifying, investigating, and mitigating fraudulent activities within our affiliate network. This role demands a keen eye for detail, strong analytical skills, and a proactive approach to prevent and address fraudulent behaviour.Key ResponsibilitiesFraud Detection and Handling: Investigate...

  • Fraud Handling Specialist

    2 mesi fa

    Milano, Italia Engineeringuk A tempo pieno

    Purpose of PositionThe Partner Compliance Specialist/Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network. This role demands a keen eye for detail, strong analytical skills, and a proactive and upbeat approach to prevent and address fraudulent behaviour. You will work...

  • Fraud Handling Specialist

    3 mesi fa

    Milano, Italia Awin A tempo pieno

    Purpose of Position The Partner Compliance Specialist/Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network. This role demands a keen eye for detail, strong analytical skills, and a proactive and upbeat approach to prevent and address fraudulent behaviour. You will work...

  • Fraud Handling Specialist

    3 mesi fa

    Milano, Italia Awin A tempo pieno

    Purpose of Position  The Partner Compliance Specialist/Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network. This role demands a keen eye for detail, strong analytical skills, and a proactive and upbeat approach to prevent and address fraudulent behaviour. You will...

  • Fraud Risk Management Specialist

    1 mese fa

    Milano, Lombardia, Italia Scalapay A tempo pieno

    Fraud Risk Management SpecialistMaintain and refine the fraud risk management strategy for Scalapay. Oversee the development and enhancement of fraud risk management strategy to prevent losses and improve customer experience.Key Responsibilities:Develop and implement proactive measures to mitigate lossesMonitor performance and detect early warning...

  • Handling Specialist

    4 settimane fa

    Milano, Lombardia, Italia Rina Piraeus Team A tempo pieno

    Job SummaryRina Piraeus Team is recruiting a skilled Handling Specialist to join our team. The ideal candidate will have experience in developing and implementing philosophies and strategies for the handling of maintainable equipment and instruments.Main Responsibilities• Collaborate with maintenance and operations teams to ensure smooth execution of...

  • Anti-Fraud Expert

    1 mese fa

    Milano, Lombardia, Italia Awin Global A tempo pieno

    About this RoleThe Fraud Prevention Specialist position at Awin Global is crucial in driving the development and implementation of robust anti-fraud procedures. This role is central to preventing, detecting, and responding to fraudulent activity that threatens the organization, its customers, third-party partners, and employees.Key Responsibilities:Conduct...

  • Fraud & Back Office Specialist

    6 mesi fa

    Milano, Italia Arvato Italia s.r.l A tempo pieno

    Siamo Arvato, uno degli ambienti di lavoro più dinamici che tu possa immaginare. Sviluppiamo servizi e soluzioni di supply chain innovativi e all’avanguardia per i nostri clienti in tutto il mondo. Con una mentalità digitale, imprenditoriale e agile, un team globale di 17.000 colleghi in 85 sedi in oltre 20 Paesi si impegna ogni giorno per rendere la...

  • Fraud & Back Office Specialist

    6 mesi fa

    Milano, Italia Arvato Italia s.r.l. A tempo pieno

    Siamo Arvato, uno degli ambienti di lavoro più dinamici che tu possa immaginare. Sviluppiamo servizi e soluzioni di supply chain innovativi e all’avanguardia per i nostri clienti in tutto il mondo. Con una mentalità digitale, imprenditoriale e agile, un team globale di 17.000 colleghi in 85 sedi in oltre 20 Paesi si impegna ogni giorno per rendere la...

  • Advanced Fraud Detection Specialist

    2 settimane fa

    Milano, Lombardia, Italia awin A tempo pieno

    About AwinAwin is a global affiliate network with a strong commitment to innovation, social responsibility, and inclusivity. We pride ourselves on fostering a dynamic and supportive work environment that encourages growth and collaboration.Job SummaryWe are seeking an experienced Advanced Fraud Detection Specialist to join our team. As a key member of our...

  • Fraud Prevention Specialist

    3 mesi fa

    Milano, Italia Awin A tempo pieno

    **Purpose of Position** The primary role of the Fraud Prevention Specialist is to drive and execute the development and implementation of robust anti-fraud procedures. This role is central to preventing, detecting and responding to fraudulent activity that threatens the organization, its ShareASale and Awin platform customers, third party partners and...

  • Fraud & Back Office Specialist

    6 mesi fa

    Milano, Italia GIGROUP A tempo pieno

    Gi Group SpA, Agenzia per il Lavoro (Aut. Min. 26/11/04 Prot. N. 1101-SG) filiale di Milano Office seleziona per azienda cliente che si occupa di sviluppo di servizi e soluzioni nell’ambito supplychain FRAUD & BACK OFFICE SPECIALIST La risorsa, all’interno del diparti mento Loyalty, coopererà con tutti gli altri membri del team Loyalty in attività con...

  • Fraud Management Specialist

    1 mese fa

    Milano, Italia Sisal S.P.A. A tempo pieno

    Fraud Management Specialist About us: Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a...

  • Fraud Management Specialist

    1 mese fa

    Milano, Italia Sisal S.P.A. A tempo pieno

    Fraud Management SpecialistAbout us:Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio...

  • Fraud Management Specialist

    1 mese fa

    Milano, Italia Sisal S.P.A. A tempo pieno

    Fraud Management SpecialistAbout us: Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio...

  • Team Lead

    6 mesi fa

    Milano, Italia Awin A tempo pieno

    **Purpose of Position** As the Team Lead Fraud Prevention, you will be responsible to prevent and detect fraudulent activities from publishers and partners in our affiliate marketing network and on our various online platforms. You will protect the Awin business, our customers, and our partners from non-compliant parties. You will lead a team of...

  • Fraud Management Specialist

    1 mese fa

    Milano, Italia SISAL A tempo pieno

    About us: Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee. As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio of globally recognized...

  • Fraud Management Specialist

    1 mese fa

    Milano, Italia Sisal A tempo pieno

    About us: Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio of globally recognized...

  • Fraud Prevention Specialist

    2 mesi fa

    Milano, Italia Engineeringuk A tempo pieno

    Purpose of PositionThe primary role of the Fraud Prevention Specialist is to drive and execute the development and implementation of robust anti-fraud procedures. This role is central to preventing, detecting and responding to fraudulent activity that threatens the organization, its ShareASale and Awin platform customers, third party partners and employees....