Ramp & Operations Manager

5 mesi fa

Milano, Italia Menzies Aviation A tempo pieno

**Generalità**

People. Passion. Pride. This is what has driven our teams since 1833.

Da quel momento, ci siamo sviluppati fino a diventare un partner fondamentale nel settore dell'aviazione globale, fornendo servizi logistici urgenti in 200 sedi in oltre 37 paesi, in sei continenti. Ma al centro della nostra attività ci sono le nostre persone. Se stai cercando un ruolo con opportunità di apprendimento e sviluppo, questo potrebbe essere l'inizio di un viaggio entusiasmante.

**Menzies Aviation and AGS Handling (Airport Global Services Handling) hanno unito le forze negli aeroporti di Bergamo Orio al Serio (BGY), Milano Malpensa (MXP) e Verona Villafranca (VRN). Questa nuova ed entusiasmante partnership riunisce l'eccellenza globale operativa e nella gestione delle risorse di Menzies e l'esperienza e la competenza locale di AGS Handling.**

Riportando al Responsabile delle Risorse Umane, si occupa di fornire servizi di supporto amministrativo all'azienda e agli Operational Manager per garantire un funzionamento efficiente dell'azienda nel settore finanziario e amministrativo, offrendo i più alti standard di servizio.

**Main accountabilities include**:

- Responsible for day-to-day operational performance, safety, security and customer satisfactionof the product through effective support and management of delivery areas
- Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards
- Oversee and ensure effective, appropriate and structured staff meetings take place on a regular basis.
- Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively, including contingency planning
- Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with effective route cause analysis and corrective, preventative and follow up actions are in place and maintained.
- Ensure there is an effective risk assessment on existing SOP's, including any amendments or changes to procedures or new initiatives.
- Oversee, review and ensure all operational policies and procedures are feasible, reliable and fit for purpose.
- Take an active part in the recruitment process for all staff to ensure the right person is in the right place at the right time.
- Plan, develop and implement strategy for staff training and development, oversee appropriate systems for measuring necessary aspects of staff training, coaching and development.
- Actively encourage that effective performance processes are in place for staff, ensuring adequate and sufficient one to one time is given to the staff members.
- Assess relevant training needs for department employees including assessment methods and measurement systems.
- Ensure all training activities and materials meet with relevant organisational and statutory policies, including health & safety, employment and equality laws.
- Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively to fill them, including contingency planning.
- Supporting the Senior Management in the development of the strategic business plans and effectively manage these in line with budgets to deliver excellent service to our airport customers
- Improving delivery of Menzies Aviation products and services through developing a motivatedand skilled team
- Providing leadership to the team to deliver an optimum, time and cost efficient service
- Maximising revenue both through product development and staff and equipment planning
- Working with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.
- Providing reports as required, and service delivery measurements.
- Ensuring that daily SMART inspections take place in all areas of the operation.
- Ensuring your team carry out all Ramp/Operations and processing activities as directed by the Company through its policies, procedures and training to ensure the success of the operation including the following:

- Maintaining and promoting a safe and secure working environment at all times.
- Complying with the Company's open, fair and honest reporting culture. Create a compelling departmental vision for the future and, through face-to-face communication, engage all colleagues to commit to and deliver the changes required.
- Responsible for the management of contingency plans in the event of disruption.
- Manage and coordinate stationery and office supplies.
- Ensure a positive and clean working environment is upheld.
- Orientates the Ramp & Operations department around company values and puts them into practice.
- Budgetary control, ensuring effective and efficient labour utilization, whilst also actively controlling all departmental costs.
- To ensure continuous reduction in overtime costs
- Resolve issues with Trade Unions and inform/consult/negotiate when appropriate, in a solution orientated man

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