IT Service Delivery Lead

2 mesi fa

Roma, Italia Kenvue A tempo pieno

Description

Kenvue is currently recruiting for:
**IT Service Delivery Lead - Italy**

This position reports to Site Delivery Manager - Northern Cluster, and is based at Pomezia [Italy]

**Who we are**

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.

**What you will do**

We are seeking a highly motivated and experienced IT Site Delivery Lead to join our dynamic regional IT Site Delivery team. This role is critical in ensuring the delivery of seamless IT support to end-users and helping maintain business continuity within our supply chain operations. You will be responsible for providing on-site IT support, managing end-user computing devices, and ensuring high-quality service. Additionally, you will play a key role in overseeing IT systems, services, and infrastructure that effectively support our supply chain operations, driving efficiency, productivity, and overall business success.

Key Responsibilities***
- Take full responsibility for all IT infrastructure services, both in the office and the manufacturing environment. Ensure seamless delivery, maintenance, and issue resolution to minimize disruption to local operations and supply chain productivity. Engage in technical discussions with IT stakeholders to facilitate informed decision-making and maintain regular communication with business stakeholders to ensure timely and efficient IT support.
- Ensure that IT infrastructure services are delivered effectively and comply with current policies, standards, and approved Service Level Agreements (SLAs). Utilize site metrics, compliance checks, and reports to align services with corporate and local site operating procedures.
- Manage and standardize the local site's IT infrastructure, including end-user systems, ensuring they are secure and aligned with organizational standards. Recommend process improvements and cost-saving solutions based on operational insights. Forecast future IT infrastructure needs to support business growth and ensure scalability within the manufacturing plant by aligning with IT stakeholders.
- Maintain knowledge of hardware management, product flows, and lifecycle processes to ensure the IT infrastructure supports ongoing manufacturing operations. Ensure the effective management of all end-user devices and IT assets throughout their lifecycle, from deployment to decommissioning, in alignment with system requirements.
- Lead site-level IT projects, ensuring they are delivered on time, within budget, and meet quality standards. Collaborate with cross-functional teams, including operations and technical services, to ensure successful project outcomes. Provide regular status updates to stakeholders and leadership to ensure alignment on project progress and objectives.
- Serve as the primary contact for local, regional, and global projects involving Technical Services, addressing infrastructure needs, technical issues, and vendor relationships. Manage incident escalation, service requests, and ensure successful delivery of both internal and external services.

Qualifications

**What we are looking for**

Required Technical Skills
- 2-5 years of experience in delivering IT infrastructure services.
- Bachelor's degree in IT or equivalent.
- Qualified in computer science or possess experience-based learning.
- ITIL qualification supported by best practices and certifications (e.g., ITIL Foundation) preferred.
- Strong proficiency with Microsoft Office suite.
- The ability to manage end-to-end troubleshooting of IT hardware, software, networking, and servers.
- Technical knowledge and experience with servers, network, and infrastructure services.
- Technical capabilities with devices, printers, tablets, scanning and RF.

Soft Skills:

- Good social skills and fluency in Italian and English.
- Ability to locate underlying issues through conversation.
- Excellent customer service skills, demonstrating the ability to interact with anticipated audiences courteously and with a service-oriented approach.
- Experience in end-user services, customer experience (CX), user experience (UX), or specialisation in IT End User Support/Desktop Management Environment.
- Excellent communication skills with IT stakeholders and end-users whilst delivering information o

  • IT Project Lead

    3 giorni fa

    Roma, Lazio, Italia Globant A tempo pieno

    We are a pioneering digital innovation firm that empowers organizations to transform and unlock their full potential. As a digitally native company, we blend innovation, design, and engineering expertise with global scale.Our company, Globant, has been driving change for 20 years, listed on the NYSE and employing over 28,000 professionals worldwide across 27...

  • Service Delivery Manager

    2 mesi fa

    Roma, Italia Integrity360 A tempo pieno

    **About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...

  • SOC Service Delivery Manager

    6 mesi fa

    Roma, Italia Leonardo Belgium A tempo pieno

    **Leonardo Belgium** (LBe) is looking for a **Service Delivery Manager** that will have the **unique and exciting** opportunity to lead the operation of a new Security Operations Centre (C-SOC) and contribute to the development of the organization's cyber resilience. **Job description**: - Working location : Redu, Belgium - Hybrid working, 1-3 days on-site...

  • Service Delivery Director for Enterprise Software Solutions

    5 giorni fa

    Roma, Lazio, Italia Dow Jones A tempo pieno

    About the Role: As a Service Delivery Director, you will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships. You will have direct responsibility for all outbound services and post-sales, ensuring customers feel valued through quality service and ongoing customer development.You will work...

  • Project Manager Delivery Lead Oracle

    1 settimana fa

    Roma, Lazio, Italia Herzum A tempo pieno

    Company Overview: Herzum is a dynamic organization seeking an experienced Project Manager Delivery Lead Oracle to join our team. Our company values expertise, dedication, and innovation.

  • IT Operations Manager

    6 mesi fa

    Roma, Italia AXA Partners A tempo pieno

    Axa Partners Italy is looking for an IT Operations Manager. Contract type: permanent Location: Rome - Zona Tiburtina Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services. Provide technology engineering vision, enable...

  • IT Operations Manager

    6 mesi fa

    Roma, Italia AXA A tempo pieno

    Axa Partners Italy is looking for an IT Operations Manager.- Contract type: permanent- Location: Rome - Zona Tiburtina- Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services.- Provide technology engineering vision, enable...

  • Senior IT Service Management Consultant

    4 settimane fa

    Roma, Italia TXT e-solutions SPA A tempo pieno

    Senior IT Service Management Consultant: HSPI, part of the TXT Group, is looking for a Senior Consultant, expert in IT Service Management, to start a collaboration on a freelance basis (Partita IVA). The resource will be integrated into one of our major clients in the Energy sector for a 12 month project. Main Responsibilities: Analysis and Optimization...

  • Responsabile Delivery e Assistenza

    6 mesi fa

    Roma, Italia HAYS A tempo pieno

    IT Manager | Delivery Manager | Service Manager **La tua nuova azienda** Per nota realtà italiana specializzata sul Network & Service Performance management e sull\'offrire servizi e soluzioni custom ad alto contenuto innovativo alle aziende, siamo alla ricerca di un Responsabile del reparto di Delivery ed Assistenza. **Il tuo nuovo ruolo** La risorsa, si...

  • Service Delivery Manager

    1 mese fa

    Roma, Italia Certit Srl A tempo pieno

    Certit, azienda di servizi e consulenza IT per le imprese è alla ricerca di un **Service Delivery Manager** da collocare su importante progetto in ambito telecomunicazioni. La risorsa che sarà individuata si occuperà della gestione operativa dei progetti per l'espansione della rete in fibra ottica, con un focus su FTTH e FWA. In supporto al PMO,...

  • Market IT Lead, Italy

    6 mesi fa

    Roma, Italia MSD A tempo pieno

    Reporting directly to Regional IT Lead for Core Europe and Canada and accountable to the our Company Italy Human Health LT and market business leaders, he/she ensures that technology & data solutions and services meet the strategic and operational goals of our Company Italy Human Health activities. The IT leader will closely partner with senior market...

  • Senior IT Governance and Service Management Specialist

    4 giorni fa

    Roma, Lazio, Italia Txt E-Solutions Spa A tempo pieno

    Unlock Your Career Potential in Senior IT Governance and Service ManagementWe are looking for a seasoned professional to join our team as a Senior IT Governance and Service Management Consultant at Txt E-Solutions Spa, based in Rome. This is an exciting opportunity to contribute your expertise and drive business growth.About the RoleThe successful candidate...

  • IT Operations Manager

    6 mesi fa

    Roma, Italia AXA Partners A tempo pieno

    Axa Partners Italy is looking for an IT Operations Manager. Contract type: permanent Location: Rome - Zona Tiburtina Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services. Provide technology engineering vision, enable...

  • IT Project Lead

    1 settimana fa

    Roma, Lazio, Italia Elca Information Technology Ltd. A tempo pieno

    About ELCA Information Technology Ltd.We are a leading Swiss Information Technology Services Company with 56 years of global history, 26 years of growth in Vietnam, and 2000+ experts. Our mission is to provide tailor-made and standardized solutions for the digital transformation of our customers in Switzerland.Job Title: IT Project Lead - Agile Scrum...

  • Operatore Call Center Inbound

    6 mesi fa

    Roma, Italia LEAD GENERATION FACTORY A tempo pieno

    Salve! Siamo Lead Generation Factory, una multinazionale leader nel settore marketing e stiamo cercando **operatori telefonici Inbound** da **remoto **con esperienza call center in almeno uno di questi campi**:riqualifica lead**, **inbound/outbound**, **vendita** o **customer care/service **con disponibilità immediata. Il lavoro consisterà nel dover...

  • Rural Midwifery Lead

    4 ore fa

    Roma, Lazio, Italia Qld Traffic A tempo pieno

    About the RoleWe are looking for a highly skilled and dedicated individual to fill the position of Rural Midwifery Lead. The successful candidate will provide leadership and expert knowledge to support the delivery of high-quality maternity services in the South West Hospital and Health Service.Key ResponsibilitiesDevelop and implement operational plans for...

  • Client Delivery Manager

    1 mese fa

    Roma, Italia SAP SE A tempo pieno

    Client Delivery Manager (Senior) at SAP Enterprise Cloud Services At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual...

  • Vmware Delivery

    3 mesi fa

    Roma, Italia Silicondev Spa A tempo pieno

    Silicondev, azienda leader nell’area IT SW Development, ricerca un sistemista Vmware. La Risorsa sarà inserita all’interno di una struttura che segue il delivery di servizi e risorse principalmente su IaaS, CaaS che poggiano su farm VMWare; Le attività di delivery sono parzialmente automatizzate e prevedono quindi azioni manuali (lancio di scrpt...

  • Vmware Delivery

    3 mesi fa

    Roma, Provincia di Roma, Italia Silicondev Spa A tempo pieno

    Silicondev , azienda leader nell’area IT SW Development, ricerca un sistemista Vmware. La Risorsa sarà inserita all’interno di una struttura che segue il delivery di servizi e risorse principalmente su IaaS, CaaS che poggiano su farm VMWare; Le attività di delivery sono parzialmente automatizzate e prevedono quindi azioni manuali (lancio di scrpt...

  • Vmware Delivery

    3 mesi fa

    Roma, Italia Silicondev Spa A tempo pieno

    Silicondev , azienda leader nell’area IT SW Development, ricerca un sistemista Vmware. La Risorsa sarà inserita all’interno di una struttura che segue il delivery di servizi e risorse principalmente su IaaS, CaaS che poggiano su farm VMWare; Le attività di delivery sono parzialmente automatizzate e prevedono quindi azioni manuali (lancio di scrpt...