CRM Coordinator

6 mesi fa

Milano, Italia Artemest A tempo pieno

Artemest is a digital destination that offers unrivalled access to the world of Italian craftsmanship and design. Serving an audience of design professionals and enthusiasts, our sophisticated platform showcases over 60,000 products designed and handmade in Italy by 1,500 of the country’s most talented artisans. Our tightly curated collection spans furniture, lighting, décor, tabletop, art and lifestyle objects handpicked by our discerning team. Each storied piece has a unique beauty and incomparable quality that reveals the skill and knowledge of its maker.

CEO Marco Credendino and Creative Director Ippolita Rostagno launched Artemest in 2015 with a shared vision to bring the work of Italian artisans to the world stage. Headquartered in Milan, Italy, with a physical gallery, Artemest Galleria, in West Chelsea, New York, Artemest continues to grow its community while preserving Italian craft traditions.

**Posizione**:
**What will be your key responsibilities?**
- Develop and implement a comprehensive strategy to increase customer engagement, retention and loyalty, across consumer and trade clients;
- Manage and safeguard our customer database, ensuring data accuracy and integrity while continuously enhancing our contact information;
- Analyze customer data to appropriately segment the customer base, creating personalized engagements and better customer experiences;
- Design and execute targeted campaigns to nurture relationships with our customers, planning both digital and physical touchpoints;
- Create personal engagement opportunities for VIP customers
- Develop a customer loyalty program that fits a luxury brand and that is relevant for the industry
- Collaborate with sales, marketing, product, engineering and operations teams to constantly improve customer experience
- Monitor and report on CRM activities

**Requisiti**:
**Who are we looking for?**
- Knowledge of customer acquisition and retention strategies in digital contexts
- Entrepreneurial mindset, with a positive can do attitude
- 3-5 years' experience in crm roles, preferably in e
- commerce or digital companies
- Experience in building complex customer journeys, utilizing data to automate whenever possible
- Strong analytical skills and exposure to multivariate testing techniques
- Experienced in working with analytics/insight and turning it in to a concrete plan
- Demonstrable attention to detail in dealing with complex projects and time-sensitive initiatives

**Altre informazioni**:
**What Artemest offers**:

- Permanent contract
- Professional growth and salary review based on skills’ improvement
- Working in an international context, in collaboration with a technology remote team
- Training and updating through the participation at IT events and conferences

**Our Perks**
- Positive Workplace. We’re a young team (29 on avg.) that works in harmony and with extreme passion.
- Go beyond base responsibilities and make things happen. We’re always looking for people eager to step up their tasks and skills.
- Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury.

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