Guest Experience Intern

3 settimane fa

Milano, Italia WTC para Melia IT A tempo pieno

**Melia Hotels International**

“Whatever story you choose, you are the star”

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

At Meliá Hotels & Resorts we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they doThen you belong at Meliá Hotels & Resorts.

**The Hotel - Meliá Milano 5**

Meliá Milano is located a few steps away from CityLife, in the most dynamic and growing district of Milan, near the EXPO 2015 area, the MiCo Congress Center and the San Siro Stadium. This Milan hotel boasts modern rooms, exquisite gastronomy, and exclusive “The Level” service with lots of privacy and superior comfort, free WiFi and 2.000 m² of conference center.

**Guest Experience Intern**

Main responsabilities:

- Assist the Guest Experience Team in all duties and responsibilities of the Department.
- Actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
- Anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
- Ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
- Ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.

**Requirements**:

- Fluent command of English and Italian, Spanish is a plus
- Ability to work in team to achieve goals
- Customer orientation

I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia. Il tempo di conservazione degli stessi è di 24 mesi e non si effettuano attività di profilazione.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

Contratto di lavoro: Tempo pieno, Tirocinio formativo/stage
Durata contratto: 6 mesi

Benefit:

- Buoni pasto
- Supporto allo sviluppo professionale

Orario:

- Dal lunedì al venerdì
- Weekend

Sede di lavoro: Un'unica sede

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