Assistant Guest Experience

3 settimane fa

Ravello, Italia Belmond A tempo pieno

He / she is highly motivated to go out of his / her way to render the guest experience unique and memorable creating excellent relationships with the guests. He / she is professional presented and investigates their needs and working closely together with the other departments, manages to exceed their expectations.
Reports to the Guest Experiience Manager

**Main duties & responsibilities**:

- Support for assisting in the day to day running of the hotel in all front of the house departments according to the Company policies, standard and procedures, maintaining high standards at all times;
- Support for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay exceeding their expectations.
- Analyse customer feedback and suggest strategies to continuously improve overall rating.
- Maintain warm and sincere relationships with guests and colleagues;
- Support the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs
- Ensures accurate communication between department managers, following up on guest requests and complaints.
- Promote internal outlets and activities organized by the hotel.

**Requirements**:
**Competencies required**:
**Communication skills**: communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Uses and interprets non-verbal behaviours to enhance understanding. Shares information across the business in a timely manner to inform better decisions.

**Emotional intelligence**: shows the ability to be aware of, control and express ones emotions and to handle interpersonal relationships. Uses emotional skills to anticipate needs and solve problems. Willing to cope with challenges and to challenge if necessary. Seeks feedback about own performance to enhance self-awareness.

**Collaboration**: has a positive influence, provides assistance and shares information whilst showing respect. Is a role model for working collaboratively across the business. Shares successes and credits with the team.

**Drive results**: Sets clear goals and expectations and maximise resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations.

**Adaptability**: efficiently prioritises and handles multiple demands and tasks and remains calm under pressure. Supports and promotes change and innovation.

**Global perspective**: treats each other with respect and inclusiveness regardless of position, level or background. Seeks opportunities to engage with others.

**We require**:

- Knowledge of Hotel Management software such as Scrigno or others is preferred;
- Excellence in Pc & Social Media skills;
- Fluent in Italian and English and a third language is required;
- Professional experience or sound scholar background within the hospitality business;
- Strong communication skills;
- Willing to grow within the hospitality business.

**Benefits**:
**We offer**:

- Seasonal Labour contract according to C.C.N.L. Settore Turismo
- Economical treatment adequate to the professional experience
- Food & lodging for non residents
- Learning & development activities
- Career opportunities within our Hotels cluster

  • Assistant Restaurant Manager

    2 settimane fa

    Ravello, Italia Belmond A tempo pieno

    The ideal candidate is willing to provide authentic, luxury experiences to our guests of world-renowned destinations, demonstrating care, confidence and curiosity.Reports to Restaurant Manager.Main duties & responsibilities:- Providing an excellent and personalized guest experience according to our service standards;- Manage and develop staff in everyday...

  • Sommelier

    4 giorni fa

    Ravello, Italia Belmond Management A tempo pieno

    Reports to Restaurant Manager. Main duties & responsibilities: - Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest experience according to our service standards; - Cooperate with the head Sommelier - Develop special events about wine; - Inventory and requisitions: assist in monitoring stock levels and...

  • Assistant Night Manager

    1 mese fa

    Ravello, Italia Belmond Management A tempo pieno

    Main duties and responsibilities: Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests’ care) according to company policies and procedures and compliance with our code of conduct; Handle emergencies according to the relevant training; Daily closure, cashier check for all hotel outlets, accounting reports,...

  • Sommelier

    4 giorni fa

    Ravello, Italia Belmond A tempo pieno

    Reports to Restaurant Manager. **Main duties & responsibilities**: - Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest experience according to our service standards; - Cooperate with the head Sommelier - Develop special events about wine; - Inventory and requisitions: assist in monitoring stock levels and...

  • Front Office Agent Turnante

    4 settimane fa

    Ravello, Italia Belmond Management A tempo pieno

    Reports to Front Office Manager **Main duties & responsibilities**: - Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times; - Responsible for cash accounting (payment of guest bills) - Assist hotel guests with itineraries and or recommendations for dining and activities -...

  • Head Sommelier | Caruso a belmond Hotel

    1 settimana fa

    Ravello, Italia Belmond A tempo pieno

    The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exceptional taste and exemplary customer service skills. He/she reports to the Restaurant Manager. Main duties & responsibilities: Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest ...

  • Front Office Agent Turnante

    1 mese fa

    Ravello, Italia Belmond A tempo pieno

    Reports to Front Office Manager **Main duties & responsibilities**: - Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times; - Responsible for cash accounting (payment of guest bills) - Assist hotel guests with itineraries and or recommendations for dining and activities -...

  • Front Office Agent- Season 2024

    4 settimane fa

    Ravello, Italia Belmond Management A tempo pieno

    Reports to Front Office Manager. **Main duties & responsibilities**: - Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs - Create memorable and tailored experiences for all guests following Belmond...

  • Assistant Events Manager

    1 mese fa

    Ravello, Italia Belmond Management A tempo pieno

    Reports to Events Manager. **Main duties & responsibilities**: - Manage all the correspondence and phone call with guests according to our high standards and procedures; - Securing and booking requested services and wedding options; - Support the Events Manager about other tasks regarding to the organization of the events. - Collaborate with the Events...

  • Assistant Bar Manager

    4 settimane fa

    Ravello, Italia Belmond Management A tempo pieno

    Reports to Bar Manager. **Main duties & responsibilities**: - Collaborate with the Bar Manager for the drinks production and service of main bar, achieving and maintaining the brand standards and exceeding Guests expectations. In charge of the Bar Manager duties in his absence; - Assist the Bar Manager in training, coaching and developing the bar team,...

  • INTERNSHIPS IN HOSPITALITY OPERATIONS | Caruso, a Belmond Hotel

    2 mesi fa

    Ravello, Italia Belmond A tempo pieno

    Join us at Caruso and be part of our team in Amalfi Coast! We are currently offering captivating opportunities in the following departments: Food & Beverage: If you have a passion for the culinary arts and want to excel in the world of gastronomy, this is an ideal department for you. You will have the opportunity to work alongside talented chefs and learn...

  • Event Agent

    4 settimane fa

    Ravello, Italia Belmond A tempo pieno

    Reports to Events Manager. **Main duties & responsibilities**: - Cooperate with F&B and Event office; - Support the Events Manager about other tasks regarding the organization of the events. - Securing and booking requested services and wedding options; - To help with the administration duties for the banqueting; - To follow the guidelines in order to...

  • Income Auditor

    5 ore fa

    Ravello, Italia Belmond Management A tempo pieno

    We are looking for an Income Auditor, The Income Auditor should: - Verify the daily work prepared by the Night Audit/Reception staff. - Perform any other audit functions as required by the policy manual. - Review and balance adjustments, allowances and rebates, discounts, voids, officer’s and entertainment checks and miscellaneous charges and staff...

  • Front Office Agent- Season 2024

    4 settimane fa

    Ravello, Italia Belmond A tempo pieno

    Reports to Front Office Manager. **Main duties & responsibilities**: - Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs - Create memorable and tailored experiences for all guests following Belmond...

  • Switchboard

    4 settimane fa

    Ravello, Italia Belmond Management A tempo pieno

    We are currently looking for a Switchboard Operator to join our Front Office Team for the season 2024 Reports to Front Office Manager **Main duties and responsibilities**: - Operate the switchboard according to the hotel standards, policies and procedures - Manage and oversee all requests received through Belmond app and Chat - Support the Front Office...

  • Assistant Bar Manager

    4 settimane fa

    Ravello, Italia Belmond A tempo pieno

    Reports to Bar Manager. **Main duties & responsibilities**: - Collaborate with the Bar Manager for the drinks production and service of main bar, achieving and maintaining the brand standards and exceeding Guests expectations. In charge of the Bar Manager duties in his absence; - Assist the Bar Manager in training, coaching and developing the bar team,...

  • Assistant Events Manager

    1 mese fa

    Ravello, Italia Belmond A tempo pieno

    Reports to Events Manager. **Main duties & responsibilities**: - Manage all the correspondence and phone call with guests according to our high standards and procedures; - Securing and booking requested services and wedding options; - Support the Events Manager about other tasks regarding to the organization of the events. - Collaborate with the Events...

  • Assistant Night Manager

    1 mese fa

    Ravello, Italia Belmond A tempo pieno

    **Main duties and responsibilities**: Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests’ care) according to company policies and procedures and compliance with our code of conduct; Handle emergencies according to the relevant training; Daily closure, cashier check for all hotel outlets, accounting...

  • Income Auditor

    5 ore fa

    Ravello, Italia Belmond A tempo pieno

    We are looking for an Income Auditor, **The Income Auditor should**: - Verify the daily work prepared by the Night Audit/Reception staff. - Perform any other audit functions as required by the policy manual. - Review and balance adjustments, allowances and rebates, discounts, voids, officer’s and entertainment checks and miscellaneous charges and staff...

  • Front office Agent Turnante | Caruso a belmond Hotel

    2 mesi fa

    Ravello, Italia Belmond A tempo pieno

    The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally. He/She works closely with our guests while they are on property to discover their preferences and how they want to feel,...