Team Leader Sales Support Hard Asset, Italy

6 mesi fa

Milano, Italia DLL A tempo pieno

**Team Lead -Sales Support Hard Asset**
**Day to day**:

- Lead a team of Sales Support Analysts and providing guidance in their day to day functions, including assisting with resolution of escalated contract issues
- Mentoring and development of team members through coaching, monitoring of activity, and ensuring adherence to all DLL policies, practices, and procedures
- Performance Management responsibilities, including development and execution of DLL Core Values with members, administration of timekeeping duties, and performance appraisals
- Manage and process transactional aspects of the Structured Sales Support workflow from Application through preparation for of Contract Activation.
- Ensures that Sales Support Analysts are proactively supporting the External Sales and Inside Sales team with administration while commercial teams focus on origination.
- Work with your team and other leaders to improve processes and performance through Continuous Process Improvement methods
- Assist with system enhancement testing and implementation when needed
- Act as Department liaison on matters involving other areas of the company
- Maintain high-level understanding of the vendor programs and all processes
- Receive and, when necessary, handle customer queries
- Analyze the client intentions/needs in close cooperation with sales and translate the client’s needs into a correct and timely solution
- Able to estimate opportunities and threats with customers/vendors in close cooperation with sales, in order to maximize and optimize financial results
- Execute non-standard activities to ensure correct handling, implementing and output of incidents and exceptions

**Essentials**:

- Bachelor’s degree a plus (or comparable business experience)
- Experience in a team leader role, including performance management and coaching
- Basic knowledge of accounting, processes and systems
- Industry knowledge Hard Asset
- Primarily focused on supporting the operations process in liaison with Operations
- Character of interaction with others is mostly instructional or informative
- Ability to think within the operational rules, regulations and processes and make recommendations on improvements wherever applicable

**We offer**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.

**Good to know**:

- The selection process may involve an assessment.

Job Reference: DLLIT00102

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