Manager, Guest Communications

2 settimane fa

Milano, Italia On Location A tempo pieno

Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Overall Scope of Role

The role of the Manager, Guest Communications is a key role within the Commercial Experience Team who will oversee the guest communications for all products including IVH, OVH and travel. He/she will support the process to bring the Location ‘Olympic story’ to life within the content and written communication.
- This role will work in-market to understand the story we are trying to tell and the details of the entire product portfolio. He/she will work to provide the correct level of information to the guests with the ultimate goal of providing clear and consistent communication, with culturally sensitive language and a cohesive voice through all the communications.
- There will be a key component of copywriting, editing, and proof-reading documents with the key responsibility to inform, excite and manage guest expectations from time of purchase to post-program. There will also be an extensive level of integration within the digital and technology framework and deliverables.

Essential Functions & Responsibilities

Primary Responsibilities - Olympics and Paralympics
- Manage the guest communications strategy and execution across the Olympic and Paralympic project.
- Manage and support team members to align and bring to life the guest communication strategy.
- Main point of contact for all guest communications with the IOC and the organizing committee, including management of approvals.
- Understand the guest journey to create a strategy and plan for all guest communications - ensuring new and interesting information at each step of the process.
- Build and oversee the guest communication timeline and inclusions map that outlines what information will be shared at what guest touch point.
- Work in conjunction with the digital/tech and guest registration teams on management of guest information and distribution of guest communication materials.
- Work in partnership with the Marketing team to ensure the On Location story is brought to life within the guest communications.
- Align with all function areas and business units across the organization to ensure accurate operational messaging is included within the guest communications.
- Responsible for copywriting, content creation, and editing for written messaging for all product types with a focus on quality control and version control.
- Oversee/write copy for decks or presentation, making sure the language and tone is consistent with what needs to be produced.
- Ideated new and innovative ways to communicate with guests outside of digital and social methods.
- Manage RFP process to select a translation company.
- Oversee translations for all written communication in languages required ensuring the correct tone and considering cultural nuances.
- Any other written and communication needs as assigned and required.

Administrative & Other Responsibilities
- Create presentations and documentation in Microsoft office (PPT, Word, Excel, etc.) or Keynote as needed and assigned.
- Develop and implement specific event procedures and systems.
- Conduct and attend meetings as needed, including commercial experience meetings.
- Attend meetings and take notes to record updates and next steps.
- Manage timelines and deadlines related to assignments.
- Translate materials from French to English as needed.
- Participate in brainstorm sessions; research, ideate and provide creative ideas.
- Manage assigned projects through companies’ project management system.
- Manage

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