Customer Support Administrator

6 mesi fa

Roma, Italia Hologic A tempo pieno

**Customer Support Administrator - Italy**

**Role location - Rome, Italy**

Passionately organized? Have a keen eye for detail? Fantastic communicator?

If this sounds like you then we may just have the career opportunity for you

For Hologic International Process Delivery we are now looking for a talented Customer Support Administrator - Case Management Associate to join our growing team in Italy.

Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required service front line Operations activities, to meet and exceed Customer expectations.

Primary Duties
- Case Management - coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
- Liaise with internal Service departments to resolve customer issues and escalate to team lead if required
- Work closely with Field representatives to solve customer inquiries/complaints
- Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
- Invoice preparation - compile and create invoices
- Support and coordinate collaboration meetings, tools, and communications to optimize the work environment

Key skills, attributes and experience
- Excellent Microsoft Office skills and basic knowledge of ERP user programs
- Time Management, organizational skills and great attention to detail
- Customer service skills - problem solving abilities
- Fluency in English and Italian is essential
- Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous

So why join Hologic?

We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you.

LI-KP1

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