Customer Support Professional

1 mese fa


Roma, Lazio, Italia SupportYourApp Inc. A tempo pieno
Unlock Your Potential in Customer Support

About Us:

SupportYourApp Inc. is a leading international company providing BPO services for IT companies worldwide.

We have 7 hubs across the globe, working with clients from over 30 countries and speaking more than 50 languages.

Our mission is to provide premium outsourced customer support while fostering a positive and inclusive work environment.

The Role:

As a Customer Support Consultant, you will be responsible for delivering exceptional customer experiences through chats and emails.

You will build strong relationships with customers, meet team KPIs, stay up-to-date with cutting-edge technology, and maintain confidentiality when handling sensitive information.

Additionally, you will apply the latest customer happiness practices, develop a working knowledge of our clients' products and services, and collaborate with developers and other departments.

Requirements:

  • Native Japanese and English communication skills
  • At least 6 months of experience in a customer support role
  • Strong analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Desirable Qualifications:

  • Experience with CRM systems
  • Experience in crypto/finance

Benefits:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Salary: $45,000 - $55,000 per annum



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