Customer Support Professional
1 mese fa
About Us:
SupportYourApp Inc. is a leading international company providing BPO services for IT companies worldwide.
We have 7 hubs across the globe, working with clients from over 30 countries and speaking more than 50 languages.
Our mission is to provide premium outsourced customer support while fostering a positive and inclusive work environment.
The Role:
As a Customer Support Consultant, you will be responsible for delivering exceptional customer experiences through chats and emails.
You will build strong relationships with customers, meet team KPIs, stay up-to-date with cutting-edge technology, and maintain confidentiality when handling sensitive information.
Additionally, you will apply the latest customer happiness practices, develop a working knowledge of our clients' products and services, and collaborate with developers and other departments.
Requirements:
- Native Japanese and English communication skills
- At least 6 months of experience in a customer support role
- Strong analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Desirable Qualifications:
- Experience with CRM systems
- Experience in crypto/finance
Benefits:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Salary: $45,000 - $55,000 per annum
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