Customer Experience Strategist
3 settimane fa
Job Summary: We are seeking a highly skilled Customer Experience Strategist to lead our Customer Care Transformation efforts in the Pharmaceutical industry. The ideal candidate will be responsible for overseeing the adoption of Customer Care strategy across assigned markets, ensuring consistent application and implementation.
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- Main Responsibilities:">
- Supervise the development and implementation of Customer Care strategies in assigned markets">
- Collaborate with internal stakeholders to nurture productive relationships built on customer obsession and commercial success">
- Review and discuss KPIs with BD, SFE, Marketing Team, Customer Service team, and Comm Ops members to provide insights and suggest corrective actions">
- Maintain market trend awareness and proactively propose actions to meet new requirements or solve dissatisfaction issues">
- Support the SFE and Customer Care Director in revamping and optimizing SFE systems and analytics">
- Lead the data fusion strategy implementation to enable a 360 customer experience approach">
About the Role: This is an excellent opportunity for a seasoned professional with proven experience in Customer Care Transformation in dynamic companies. The successful candidate will have a track record of building strategic relationships among key stakeholders inside and outside the company. CRM management experience and strong relationships with field force are highly recommended. This role is office-based in Rome.
">What We Offer: A competitive salary range of €80,000 - €120,000 per year, depending on experience, plus additional benefits.
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