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Customer Support Engineer

1 mese fa


Roma, Lazio, Italia Kla-Belgium A tempo pieno

Job Summary:

We are seeking a highly skilled Customer Support Engineer to join our team at KLA-Belgium. As a key member of our service organization, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and repair of capital equipment at customer sites
  • Represent the company to the customer and ensure high levels of customer satisfaction
  • Repair system-level problems and prepare field service reports
  • Coordinate actions with customers to minimize downtime
  • Prepare quotes for customers based on labor, travel expenses, and parts needed

Requirements:

  • Experience with troubleshooting techniques and repairing complex tools
  • Ability to read and interpret electronic/electro-mechanical schematics and drawings
  • Excellent analytical problem-solving skills and creative thinking approach
  • Fluent English (written and spoken) and a valid driving license
  • Minimum Qualifications: Bachelor's degree in Engineering, Electronics, or Electrical Engineering, and 2 years of related work experience or 5 years industry experience

What We Offer:

We offer a competitive total rewards package, including a family-friendly benefits program, and a commitment to an inclusive environment.