Client Engagement Manager
2 settimane fa
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
**JOB PURPOSE**:
An exciting opportunity for an experience Client Engagement Manager. Based in Milan you will drive the Client Engagement performance in Italy and wider regional countries, for both client retention, re-activation and acquisition objectives. This role will act as central regional coordinator of resources and key stake holders with the aim to plan and implement a consistent and commercially impactful customer strategy, aligned with the global strategy.
**RESPONSIBILITIES**:
CLIENTELING CULTURE- Champion clienteling behaviors and ways of working to drive a client centric business: relationship building, pro-active outreach with existing clients and prospects, head to toe styling, working by appointment to name a few
- Elevate all client experiences in stores and out of stores, ensuring brand guidelines are met
- Leverage all clienteling tools to achieve results: clienteling app, client development plans, local experiences
- CLIENT ENGAGEMENT PERFORMANCE- Responsible for regional targets and for individual stores
- Report on market performance and customer retention strategy plans, providing insight to unlock specific opportunities by store and client segment
- Work with retail network on strategy and execution of customer plans to reach top client growth objectives
- Interpret on a monthly basis key top customers retention opportunities and define appropriate action plans
- Manage Client Engagement Budget and monitor ROI
- CUSTOMER STRATEGY AND EXECUTION- In line with the Global and Regional Strategy, develop yearly, quarterly and monthly regional plans to be executed through Retail network
- Communicate to regional retail management and store managers key CRM focuses and actions
- In partnership with the store managers, define the regional value proposition that would maximise the overall contact strategy, including retail animations, client development plans
- Plan and execute in store and out of store local experiences with the goal to retain top clients and increase loyalty with the Brand
- Research and negotiate local opportunities to partner with personal shoppers/stylists, local charities and other targeted and qualitative groups to acquire target luxury audience
- In partnership with Training, define a holistic Client Engagement training plan, looking at on-boarding, ongoing support and ad hoc training
**PERSONAL PROFILE**:
- 5-7 years work experience minimum in Client Engagement Role
- Experience of overseeing Client Engagement performance, KPI targets
- Experience of developing Customer Retention Plans
- Experience in hosting clients in a Luxury environment
- Solid Retail Experience preferred
- Deep knowledge of local market
- Strong Analytical and project management skills
- Experience of using CRM tools
-
Engagement Manager
4 settimane fa
Milano, Italia Milano Cortina 2026 A tempo pienoTake the chance to work for the Organization in charge of **delivering one of the biggest and most prestigious events in sport field!** Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history! **BREAK THE ICE!** **Fondazione Milano Cortina 2026** is the Organizing Committee for the Olympic...
-
Communications and Engagement Manager
1 settimana fa
Milano, Italia Novartis A tempo pieno392222BR **Communications and Engagement Manager - Sostituzione Maternità**: Italy **About the role** **About the Role**:In this role you’ll deliver the Communications and Engagement (C&E) strategy and execution for one of our therapeutic areas. You will be the primary business partner and trusted advisor for the relevant therapy area, drawing in C&E...
-
IT Ecommerce Engagement Manager
1 settimana fa
Milano, Italia LUXOTTICA A tempo pienoIT eCommerce Engagement Manager **Date**:Mar 14, 2023**Location**:Milano, IT**JOB SCOPE AND MAIN RESPONSIBILITIES**AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES** - Gestisce la domanda della soluzione tecnologica a supporto delle esigenze IT Digital con particolare focus su realizzazioni eCommerce, in ottica di una progressiva strutturazione ed...
-
SAP Engagement Manager Europe
4 settimane fa
Milano, Italia Capgemini A tempo pieno**The job on offer**: The Europe SAP CoE is the presales and portfolio leading team across Europe. Made up of a global network of SAP presales leads, architects / specialists who are driving the rapid expansion of our SAP business in the renewable enterprise domain (S/4HANA, BTP and Saas/Paas Apps, Intelligent Industries, Cloud). We spend every day focused...
-
Corporate Learning Engagement and I&e Manager
1 settimana fa
Milano, Italia Maison Valentino A tempo pieno**Location**: Milano, Italy ID: 6787 WHY WORK FOR VALENTINO Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino...
-
Digital Engagement Strategy Manager
1 settimana fa
Milano, Italia A-Tono A tempo pienoPer la nostra sede di Milano, l'agency è alla ricerca di una nuova figura da inserire nel team di Digital Engagement. Ruolo e mansioni La risorsa ricercata: Ha 3/4 anni di esperienza ed è un profondo conoscitore dei social media, sia mainstream sia di nicchia, delle dinamiche che caratterizzano ogni social, è capace di gestire community e supportare il...
-
Digital Engagement Strategy Manager
1 settimana fa
Milano, Italia A-Tono A tempo pienoPer la nostra sede di Milano, l'agency è alla ricerca di una nuova figura da inserire nel team di Digital Engagement. Ruolo e mansioniLa risorsa ricercata: Ha 3/4 anni di esperienza ed è un profondo conoscitore dei social media, sia mainstream sia di nicchia, delle dinamiche che caratterizzano ogni social, è capace di gestire community e supportare il...
-
Tech Engagement Delivery Project Manager
7 giorni fa
Milano, Italia Jakala A tempo pieno**Jakala** è la prima società **martech** italiana che offre ai propri clienti supporto in ambito strategico, analytics, digital e technology. La **missione** di Jakala è creare un vantaggio competitivo per i suoi clienti, con un impatto misurabile sulla top line, grazie al miglior utilizzo combinato di **Dati**, **Advanced** e **Location Analytics**,...
-
Product Engagement Lead
6 ore fa
Milano, Italia Publicis Groupe A tempo pienoJob Description We are looking for a Production Engagement Lead to join us in a vital client facing position, managing and continuously building on the brand and category partnership. The role will report into the Regional Business Production Lead and work together with regional service layer, onsite teams and origination/adaptation hubs to supports our...
-
Engagement Manager, Evidence Generation
4 settimane fa
Milano, Italia IQVIA A tempo pieno**IQVIA Company Description and Role Positioning** IQVIA is a leading global provider of strategic advisory services, innovative technology solutions and contract research services helping healthcare stakeholders finding better solutions for their patients and for the ecosystem as a whole. For IQVIA Italy, we are looking for an Engagement Manager in the...
-
Engagement Consultant
16 ore fa
Milano, Italia NTT Data A tempo pienoIn Tangity, lo studio di design globale di NTT DATA, creiamo soluzioni tangibili e intuitive che hanno un impatto positivo sulle aziende e sulla società. Come design studio accompagniamo le aziende nel loro percorso di evoluzione e di innovazione con un approccio end to end, aiutandole a guardare al futuro e a immaginare l'impatto a lungo termine delle...
-
Private Client Lending Manager
4 settimane fa
Milano, Italia Our client is one of the world's largest independent financial advisory groups. A tempo pienoOur Client is looking for a Private Client Lending Manager with experience of working in private client lending and a good understanding of the market; Fluent in Italian and French and Proficient in English. The candidate will work closely with the Managing Director of the Italian Branch and the Wealth Management client advisers in Milan to provide and...
-
Sales Manager
4 settimane fa
Milano, Italia Reputation Manager S.p.A. A tempo pienoSiamo alla ricerca di una figura che ricopra il ruolo di SALES MANAGER da inserire all’interno del team commerciale presso la nostra sede di Milano. Riportando alla direzione commerciale, dopo un periodo di affiancamento per la comprensione delle logiche di settore, si dovrà occupare dello sviluppo del portafoglio clienti e della generazione di new...
-
Client Relations Senior Associate/Manager
6 giorni fa
Milano, Italia Oliver James Associates Ltd. A tempo pienoClient Relations Senior Associate/Manager Client Relations Senior Associate/Manager Job title: Client Relations Senior Associate/Manager This position is for a Client Relations Senior Associate/Manager working in our Milan Office . Working at OJ: At Oliver James people are our strength, they are our competitive edge and the key to our success and the service...
-
Saint Laurent Client Development Manager
4 settimane fa
Milano, Italia Groupe Kering A tempo pienoSummary Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods...
-
Social Media and Content Manager
5 giorni fa
Milano, Italia Page Personnel A tempo pienoSocial Media & Content Manager - Web Agency **Azienda**: Il nostro cliente è una web Agency che si occupa di strategia, comunicazione e marketing digitale specializzata in reputation, crowdfunding e community sui social media. Il/la Social Media and Content Manager avrà le seguenti responsabilità: - Creare contenuti testuali e visuali, sia in italiano...
-
Reward Marketing Associate Manager
4 settimane fa
Milano, Italia Jakala A tempo pieno**Jakala** è la prima società **martech** italiana che offre ai propri clienti supporto in ambito strategico, analytics, digital e technology. La **missione** di Jakala è creare un vantaggio competitivo per i suoi clienti, con un impatto misurabile sulla top line, grazie al miglior utilizzo combinato di **Dati**, **Advanced** e **Location Analytics**,...
-
Engagement Manager, Patient Support Programs and
4 settimane fa
Milano, Italia IQVIA A tempo pieno**Engagement Manager, Patient Support Programs and Solutions** IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and...
-
Change Management
6 ore fa
Milano, Italia Oliver James Associates Ltd. A tempo pienoOur client, a leading company in the Financial Services industry, is looking for a: HR - Change Management Talent & DEI Manager to join their Global HR Department. Role & Responsibilities: Develop a change management plan to support the Cultural transformation of the Business unit to become an even more recognized player in the asset management sector,...
-
Community Manager
5 giorni fa
Milano, Italia HAYS A tempo pienoCommunity manager, social media, influencer, paid, organic, digital pr, pharma, cosmetico, farmaceutico **La tua nuova azienda** Il nostro cliente è una realtà internazionale specializzata nel settore Skin Health. Presente sul territorio da più di dieci anni, attraverso soluzione innovative si posiziona come leader nella cosmesi di alta qualità. **Il...