Event Service Expert

1 settimana fa

Venezia, Italia Marriott International, Inc A tempo pieno

**Additional Information** Seasonal role. March - October 2024

**Job Number** 24018504

**Job Category** Food and Beverage & Culinary

**Location** The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Benatky, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for an Event Service Expert - Event Coordinator.

The Event Service Expert will report to the Events Manager and she/he will be part of the Event department.

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

**What we offer**
- Professional career progression at international level in 8000 Marriott hotels
- Learning and development opportunities online, on the job and in class
- Discounts on hotel rooms, gift shop items, food and beverage
- Experienced management & motivated and engaging colleagues
- Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service and uniform

**What you’ll do**

Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible; thank guests with genuine appreciation and provide a fond farewell.
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

General Food and Beverage Services
- Communicate additional meal requirements, allergies, dietary needs, and special requests in the BEO.
- Verify that tables are set according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Perform other reasonable duties as requested

Banquet Room Set-up
- Ensure coffee breaks, carts, and stations are prepared with appropriate food and beverages as stated in Banquet Event Order.
- Work with kitchen-banquet maître-stewarding for defining and have tables, action stations, buffets, service carts, dessert table/carts and cordial carts prepared with specified tools, wares and equipment according to company standards.
- Work with Engineering and IT team to set up, operate, and troubleshoot audio-visual (AV), projection, lighting, and conferencing equipment, devices, and systems, ensuring all equipment is operational prior to use.

Banquets
- Respond to and try to fulfill any special banquet event arrangements requested by guest.
- Make sure buffet items to ensure consistency and freshness in presentation from opening to closing.
- Follow up on special banquet event arrangements requested by guest to ensure compliance.
- Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.

Bartending
- Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
- Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
- Make sure that ice, glassware, paper supplies and liquor are stocked and re-stocked prior and during the execution of an Event
- Identify with Bar Manager and Purchasing Manager all necessary supplies, specifically bottle-for-bottle liquor restock

Steps of Service
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Monitor and maintain the cleanliness of assigned tables and work areas including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate

Communication
- Talk with and listen to other employees to effectively exchange information.
- Provides assistance to coworkers, ensuring they understand their tasks.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discre

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