![Mandarin Oriental Hotel Group](https://media.trabajo.org/img/noimg.jpg)
Concierge - Season 2024
7 giorni fa
**Position**: Concierge - Season 2024 (Full time #538266)
**Property / Office**: Mandarin Oriental, Lago di Como
**Location**: Lake Como, Italy
**Duties and responsibilities**:
- Assist guests with their requests and plans for their stay in our Resort and Lake Como;
- Offer a warm, sincere and personalized welcome to all guests;
- Create special conversations with guests, which identify personal preferences, in order to record them in each guest's profile history;
- Organize all transportation requirements for the hotel's guests, having an in-depth knowledge of directions, travel time and costs of various transport options;
- Arrange dining reservations, activities and other leisure experiences within or outside the Resort;
- Maintain an updated online agenda of all guests' requests, reservations and confirmations;
- Be proactive and anticipate the complete requirements to make the experience a real success and enquire as to the success or enjoyment of the recommendations made;
- Maintain a constantly updated database with extensive information about city highlights as well as a sufficient level of brochures, maps and handouts;
- Be knowledgeable of all in-house and arriving guests as well as all daily events in the Resort or other situations that might impact our guests’ stay;
- Act as a guide when guests ask for direction and physically assist them to their destination within the Resort;
- Share all the important information to the management and the other departments’ colleagues related to the guests' experiences or suppliers;
- Maintain a clean, tidy and organized desk;
- Other activities as deemed appropriate by the management.
**Requirements**:
- Two-years experience as a Concierge within a luxury resort/hotel;
- Strong written and verbal communication skills;
- Proficiency in English, Italian and, preferably, in an additional language;
- A good knowledge of Lake Como area is preferred;
- Able to multi-task and problem-solve;
- Able to work well in a team environment;
- Must be professional and possess excellent presentation, communication, organization and effective time-management skills;
- Flexible schedules and working hours plus the availability to work on weekends & holidays are required.
**Advertised**: 08 Feb 2024 W. Europe Standard Time
**Applications close**:
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