Guest Service Agent

3 settimane fa

Lago di Como, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: Guest Service Agent - Season 2024 (Full time #539146)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties and responsibilities**:

- Welcome and register guests upon arrival accordingly to hotel standards;
- Assist and escort guests to their rooms or their destination within the Resort;
- Provide quality service by responding to guest’s requests promptly, efficiently and courteously;
- Address, check and register special guests' preferences recorded PMS;
- Provide pre-arrival support for upcoming guests;
- Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;
- Support the Concierge Team in offering recommendations for restaurants and activities;
- Review invoices and accounts accordingly to hotel policy and procedures;
- Take payments and handle cash float properly as outlined in the MOHG Controller's manual;
- Showing co-operation and support to all the Resort colleagues;
- Stay current with developments, procedures and news through Hotel communication channels;
- Perform any other reasonable duty as required by the Management Team.

**Requirements**:

- Mandatory:_
- Previous experience in luxury hospitality in the same or similar position;
- Proficiency in English, Italian and an additional language is preferred;
- Excellent guest service attitude;
- Good computer skills;
- Ability in multitasking and time-management;
- Charming and outgoing personality with elegant manners and excellent communication skills;
- Brilliant teamwork skills and attitude;
- Able to stand for extended periods of time;
- Flexible schedules and working hours; willingness to work on week-ends and holidays required.
- Desiderable:_
- Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area;
- Very good knowledge of transportation options and airport.

**Advertised**: 19 Apr 2024 W. Europe Daylight Time
**Applications close**:

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