Vip Guest Relations Agent

2 settimane fa

Lago di Como, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: VIP Guest Relations Agent - Season 2024 (Full time #539572)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties and responsibilities**:

- Assist VIP guests with their requests and plans for their stay in Lake Como
- Welcome and escort VIP guests to their suites upon arrival, and assist the Front Office Team with check-in operations if needed
- Meet and greet VIP guests upon check-out, ensuring any assistance for their departure
- Coordinate the welcome amenities for all guests accordingly to their VIP level and special occasions
- Establish and address special guests' preferences recorded in guests' history profiles, working closely with all the other departments
- Maintain the highest quality database relating to guests' history and implement guests' recognition programs, in line with MOHG guidelines
- Arrange dining reservations, activities, transportation and other leisure experiences within or outside the resort for all VIP guests
- Ensure that all returning VIP guests are pre-registered and welcomed according to the hotel’s Guest Recognition program
- Prepare the daily internal journal
- Handle small events from the initial enquiry to the final execution such as wedding proposals, elopements, celebrations and private dinners in collaboration with the other departments
- Create special touches for our guests in collaborations with the other departments
- Handle VIP guests' incoming and outgoing correspondence
- Be knowledgeable of all in-house and arriving guests, as well as all daily events in the resort or other situations that might impact our guests’ stay
- Demonstrate teamwork by cooperating with and assisting colleagues as needed
- Perform any tasks as deemed appropriate by the the management

**Requirements**:

- Two-years experience in the same or a similar position in the luxury hospitality
- Strong written and verbal communication skills
- Proficiency in English, Italian and preferably in an additional language
- A good knowledge of Lake Como area is preferred
- Able to multi-task, to problem solve and to work well in a team environment
- Must be professional and willing to provide excellent guest services
- Excellent organization, effective time-management skills and creativity
- Flexible schedules and working hours
- Availability to work on week-ends and holidays

**Advertised**: 24 May 2024 W. Europe Daylight Time
**Applications close**:

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