Concierge - Season 2024

2 settimane fa

Lago di Como, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: Concierge - Season 2024 (Full time #539573)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties and responsibilities**:

- Assist guests with their requests and plans for their stay in our Resort and Lake Como
- Offer a warm, sincere and personalized welcome to all guests
- Create special conversations with guests, which identify personal preferences, in order to record them in each guest's profile history
- Organize all transportation requirements for the hotel's guests, having an in-depth knowledge of directions, travel time and costs of various transport options
- Arrange dining reservations, activities and other leisure experiences within or outside the Resort
- Maintain an updated online agenda of all guests' requests, reservations and confirmations
- Be proactive and anticipate the complete requirements to make the experience a real success and enquire as to the success or enjoyment of the recommendations made
- Maintain a constantly updated database with extensive information about city highlights as well as a sufficient level of brochures, maps and handouts
- Be knowledgeable of all in-house and arriving guests as well as all daily events in the Resort or other situations that might impact our guests’ stay
- Act as a guide when guests ask for direction and physically assist them to their destination within the Resort
- Share all the important information to the management and the other departments’ colleagues related to the guests' experiences or suppliers
- Maintain a clean, tidy and organized desk
- Other activities as deemed appropriate by the management

**Requirements**:

- Two-years experience as a Concierge within a 5-star luxury resort/hotel
- Strong written and verbal communication skills
- Proficiency in English, Italian and, preferably, in an additional language
- A good knowledge of Lake Como area is preferred
- Able to multi-task and problem-solve
- Able to work well in a team environment
- Must be professional and possess excellent presentation, communication, organization and effective time-management skills
- Flexible schedules and working hours plus the availability to work on weekends & holidays are required

**Advertised**: 24 May 2024 W. Europe Daylight Time
**Applications close**:

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