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Billing and Customer Care Specialist

4 mesi fa

Milano, Italia Alpiq A tempo pieno

**Alpiq Energia Italia S.p.A.**

È alla ricerca di **n. 1 Billing & Customer Care Specialist **in un’ottica di rafforzamento e crescita dell’attuale organico presso la propria sede di **Milano** (MI).

In questo ruolo, la risorsa dovrà contribuire alla gestione delle attività di post-vendita (back office e customer care) ed alla fatturazione relativa ai clienti Power & Gas del segmento Large Industrial e PMI, supportando i clienti nella risoluzione di eventuali problematiche tecniche.

**I tuoi obiettivi e le tue responsabilità**:

- **Attività di post-selling**
- Caricamento e controllo delle anagrafiche dei clienti acquisiti e costante aggiornamento sui sistemi aziendali;
- Verifica della completezza della documentazione contrattuale.
- **Attività di back office/fatturazione**
- Gestione e monitoraggio delle richieste di variazione anagráfica;
- Monitoraggio del processo di fatturazione attiva delle forniture di Power & Gas per i clienti del segmento Large Industrial & PMI secondo le direttive aziendali;
- Verifica e riconciliazione delle fatture e dei documenti di trasporto;
- Gestione e monitoraggio delle dichiarazioni fiscali e riconciliazione con reportistica UTF;
- Imputare e registrare correttamente nel gestionale aziendale le diverse specifiche e variazioni richieste dal cliente.
- **Customer Care**
- Mantenere i rapporti con i clienti su tematiche di fatturazione fornendo il proprio contributo nella risoluzione di eventuali problematiche;
- Predisposizione di report ad-hoc.
- **Service development**
- Contribuire allo sviluppo delle funzionalità dei sistemi aziendali dedicati alla clientela finale (CRM, billing system, portale clienti).

**Requisiti**:
**Esperienza**
- Provenienza dal settore energia e gas (preferenziali) o da imprese di vendita
- Seniority di 1-2 anni

**Formazione**
- Laurea / Diploma

**Competenze tecniche**
- Conoscenza avanzata di Excel (formule, pivot, macro)
- Buona conoscenza della lingua inglese da livello B1
- Conoscenza Power BI (preferenziale)

**Competenze trasversali**
- Precisione, analisi e metodo durante lo svolgimento delle attività
- Buona gestione dello stress e delle scadenze
- Propensione allo svolgimento di attività routinarie
- Orientamento al cliente
- Capacità di lavoro in team
- Proattività e spirito di collaborazione

**Salary & Benefits**:

- CCNL Terziario
- Tempo indeterminato e retribuzione commisurata all’esperienza
- Retribuzione fissa + variabile legata al raggiungimento di performances
- Assicurazione sanitaria CCNL e on top
- Ticket buoni pasto da 8€/dì
- Welfare aziendale
- Smart Working 2 gg a settimana

**What’s also important to us**

**Diversity and inclusion**

**Attractive employment conditions**

Alpiq Energia Italia S.p.A. Italia S.P.A. is an important country organization of the Swiss Alpiq group. We run a diversified portfolio of assets, from production to energy and gas trading for B2B customers, totaling around 770 MW, across Italy and we are known for offering creative and customized solutions to our customers. Since we do business in a highly complex industry, it’s important to us, to use contemporary and attractive employment conditions to satisfy our present collaborators and the future one’s. More information, including a benefits overview, can be found on our career site. We are currently also reviewing our flexible working guidelines. If we meet in an interview, we will be more than happy to answer any questions you might have around this topic.

**Data protection and process**
- Melissa Magagnato - HR Generalist & Recruiter- Contact: +39 342 388 7723