Kering Eyewear Emea Customer Service Ambassador

1 mese fa

Padova, Italia Groupe Kering A tempo pieno

Summary

About us

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

**Job Description**:

- Your opportunity_
We are currently seeking an EMEA Customer Service Ambassador.
- How you will contribute_
- Manage order flow from order acquisition to order entry in compliance with agreed trade terms
- Handle customer inquiries using different communication channels
- Information research using available resources
- Manage and solve customer complaints
- Identify and escalate priority issues
- Provide customers with product and service information
- Follow up on customer requests and queries
- Map interactions’ information according to standard operating procedures
- Create new business opportunities through a proactive approach
- Who you are_
- Master's degree (preference: Languages / Translation and Cultural Mediation)
- Native speaker or equivalent (level C1) in
- German / French or Portuguese (an additional second european language is a plus)
- Please note that English and Italian are mandatory.
- Ability to work within fast growing environments and to contribute to build a new organization
- Work experience in a B2B customer service environment of advantage
- Good working knowledge of Office Package (Excel, Power Point, Word)
- Plus: experience with SAP and CRM tools
- Plus: knowledge of sales principles and methods
- Plus: knowledge of order-to-cash flows
- Excellent verbal and written communication skills
- Customer-oriented
- Passion and enthusiasm
- Curiosity and innovation
- Problem solving
- Focus on results
- Team player
- Why work with us?_
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Job Type

Fixed Term (Fixed Term)

Start Date

2023-04-01

Schedule

Full time

Organization

KERING EYEWEAR S.P.A.

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