Service Training Specialist
2 mesi fa
Your responsibilities:
- Source for venue, vendors, processes and technologies to ensure organizational members develop, maintain and enhance their technical and/or process knowledge.
- Identify business critical learning needs; prioritize and approve budgeted resources.
- Review, validate and modify the Training Plan regularly to achieve learning solution objectives & expectations.
- Effectively and proactively manage the entire training project lifecycle which involves Envisioning (Vision/Scope), Planning (Project Plan and Functional Specs), Developing (Instructional Design), Stabilizing (BETA/Train the Trainer) and Deploying (coordination of people, staffing and other resources & communication).
- Develop training documentation and use a variety of training mediums such as classes, workshops, Computer Based Training (CBT) and on-line help. Measure training return on investment (ROI) and pilot-tests new training techniques, tools and processes to increase training effectiveness.
- Your background:
- Technical diploma or bachelor degree in engineering;
- Good knowledge of Italian and English;
- Passionate about Digital;
- Proactivity, willingness to learn and good communication skills are required.
**Basic Info**
**Location**
- Lodi, Lodi, Italy
**Job type**
- Full time
**Experience**
- Experienced
**Job function**
- Customer Service & Contact Center Operations
**Contract**
- Regular
**Publication date**
- 2024-03-18
**Reference number**
- R0046871
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