Department Manager
2 settimane fa
Company: Celine
- Country / Region : Italy
- City : MILAN
- Business group: Fashion & Leather Goods
- Contract type: Permanent Job
- Function: Retail
- Experience required: Minimum 3 years
- Reference No.: CELI03212
- Date of publication: 2023.05.30
POSITION
CELINE IS A FAST-GROWING FRENCH AND LEATHER-GOODS COUTURE HOUSE THAT BELONGS TO LVMH GROUP DRIVEN BY A NEW HOLISTIC AND CREATIVE PROJECT LED BY HEDI SLIMANE, ITS ARTISTIC, CREATIVE AND IMAGE DIRECTOR.
CELINE’S AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE.
TO MAKE THIS VISION A REALITY WE ARE LOOKING FOR ENTHUSIASTIC, AGILE AND PASSIONATE PERSONALITIES WHO ARE EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.
**YOUR WORK ENVIRONMENT**
AS DEPARTMENT MANAGER, YOU WILL BE AN AMBASSADOR OF THE BRAND OF OUR FLAGSHIP STORE.
A BUSINESS DEVELOPER RESPONSIBLE FOR THE SALES OF YOUR CATEGORY, WHO WILL LEAD BY EXAMPLE, SPENDING MOST OF THE TIME ON THE SHOPFLOOR DEVELOPING THE BUSINESS AND CLIENTS PORTFOLIO.
DEPARTMENT MANAGER IS A TALENT MANAGER AND A SKILLS DEVELOPER, COACHING AND DEVELOPING EACH MEMBER OF THE TEAM. ALSO, IT IS A BRAND PROMOTER AND A CLIENTS AMBASSADOR, ALWAYS ENSURING TO THE CLIENTS THE UTMOST EXPERIENCE IN STORE
IT WILL WORK CLOSELY WITH THE OPERATIONS TEAM TO ENSURE ALL PROCESSES IN STORE ARE MATCHING THE COMMERCIAL AMBITION (STOCK, ROASTERING, PROCESSES COMPLIANCE ETC.)
**Your impact**
**Business Developer**:
- BE RESPONSIBLE FOR THE SALES & PROFITABILITY OF YOUR CATEGORY
- LEAD BY EXAMPLE, CONSTANTLY DEVELOPING SALES OF YOUR CATEGORY
- DAILY ASSIGN QUALITATIVE AND QUANTITATIVE TARGETS TO YOUR TEAM
- REGULARLY ANALYZE YOUR CATEGORY’S PERFORMANCES AND IMPLEMENT THE RIGHT ACTION PLANS WHEN NEEDED
- RECRUIT, DEVELOP AND RETAIN YOUR CLIENTS
- BE EXEMPLARY BY ALWAYS DEVELOPING YOUR CLIENTS PORTFOLIO
- IMPLEMENT CLIENTELING ACTIONS AND ENSURE THEIR IMPLEMENTATION AND FOLLOW-UP BY THE SALES CONSULTANTS
- BE THE LINK BETWEEN THE STORE MANAGEMENT AND YOUR DEPARTMENT
- PROVIDE WITH RELEVANT AND REGULAR ANALYSIS AND FEEDBACKS ON YOUR DEPARTMENT PERFORMANCE, NEEDS AND ON THE BUSINESS ENVIRONMENT TO THE STORE MANAGER
- SHARE STORE TARGETS, PERFORMANCES, COMPETITORS INFORMATION, BEST PRACTICES OR MARKET TRENDS WITH YOUR STAFF
**A TALENT MANAGER & SKILLS DEVELOPER**:
**People management**
- LEAD AND MANAGE THE DEPARTMENT STAFF
- CREATE AND MAINTAIN A POSITIVE AND MOTIVATING WORK ENVIRONMENT
- DEVELOP A STRONG TEAM SPIRIT, TALENTS DEVELOPMENT
- REGULARLY COACH EACH MEMBER OF YOUR TEAM ENSURING THEY OFFER THE CLIENTS THE UTMOST EXPERIENCE IN STORE
- PARTNER WITH THE REGIONAL CLIENT DEVELOPMENT MANAGER TO IDENTIFY KEY OPPORTUNITIES AND BEST PRACTICES FOR THE STORE AND SUPPORT THEM WITH THE TRAINING AND DEVELOPMENT OF THE TEAM IN THIS KEY AREA
- MAXIMISE THE POTENTIAL OF ALL PRODUCT CATEGORIES CARRIED IN THE STORE, CAPITALISING ON ALL AVAILABLE SUPPORT (VISUAL MERCHANDISING, TRAINING, CLIENTELING, EVENTS, HR TEAM ) AND FOSTERING SYNERGIES BETWEEN CATEGORIES
- BUILD A LOYAL CLIENTELE, LEVERAGING ALL CLIENTELING TOOLS FROM THE CRM TEAM
- ESTABLISH A CLIENT-CENTRIC MINDSET IN STORE TO ENSURE THE HIGHEST LEVEL OF CUSTOMER EXPERIENCE AND ACHIEVE CLIENT RETENTION OBJECTIVES
- BE THE VOICE OF THE STORE IN YOUR COUNTRY BY UNDERSTANDING BUSINESS AND LOCAL MARKET TO SUGGEST ACTIONS AND RECOMMENDATIONS
- ACT AS A CELINE AMBASSADOR IN YOUR LOCAL MARKET, BY PROACTIVELY REPRESENTING THE BRAND IN RELEVANT LOCAL ACTIVITIES (NETWORKING, PR)
- BE AWARE OF THE COMPETITIVE LANDSCAPE AND MARKET TRENDS
PROFILE
**COMPETENCIES**:
***
**A brand promoter and clients ambassador**:
***BE A BRAND PROMOTER
- PROMOTE THE BRAND INTERNALLY AND EXTERNALLY IN YOUR DAILY ENVIRONMENT
- BE THE AMBASSADOR OF ITS CULTURE AND VALUES
- ENSURE AN EXCELLENT AND CONTINUOUS CUSTOMER EXPERIENCE
- LEAD BY EXAMPLE: SPEND AT LEAST 95% OF YOUR TIME ON THE SHOP FLOOR
- GUARANTEE THAT EVERY CLIENT RECEIVES THE UTMOST EXPERIENCE IN STORE FROM THE MOMENT HE/SHE ENTERS TO THE MOMENT HE/SHE LEAVES
- HELP THE STAFF SUCCEEDING IN ENGAGING AND CONNECTING WITH THEIR CLIENTS TO INCREASE THEIR LOYALTY
- HANDLE DELICATE CUSTOMER SITUATIONS
- GUARANTEE STORE IMAGE
- ENSURE THAT THE IMAGE OF YOUR DEPARTMENT IS CONSTANTLY CONSISTENT WITH BRAND GUIDELINES
- GUARANTEE THAT STORE STAFF ATTITUDE MEETS BRAND VALUES AND STANDARDS
**A process owner**:
- ENSURE THAT ALL THE PROCESSES ARE COMPLIANT WITH THE INTERNAL POLICIES
- INFORM YOUR TEAM ON THE PROCESSES AND ENSURE THEIR FOLLOW-UP
- HANDLE ADMINISTRATIVE RESPONSIBILITIES OF YOUR DEPARTMENT
- MANAGE YOUR STOCK
- GUARANTEE STOCK SAFETY, ACCURACY AND COMPLIANCE
- MANAGE DAILY CYCLE COUNTS
- SUPPORT THE STORE IN ENSURING THAT YOUR STOCK IS IN LINE WITH YOUR DEPARTMENT’S COMMERCIAL AMBITION
- MANAGE YOUR DEPARTMENT SCHEDULE
- ORGANIZE AND PLAN THE ACTIVITIES OF YOUR DEPARTMENT
- SUPPORT THE STORE MANAGEMENT IN DEFINING THE STAFF SCHEDULE
**keys for success**:
- HIGH PRODUCT AND FASHION SENSITIVITY
- COMMERCIAL AWARENESS AND BUSINESS SENSE
- ST
-
Department Manager
4 settimane fa
Milano, Italia Standler Italia s.r.l A tempo pienoAzienda multinazionale leader nel settore Retail, per lo sviluppo dei propri PV, ci ha incaricato di selezionare: **MILANO - RETAIL - DEPARTMENT MANAGER** **Principali mansioni svolte e competenze**: - organizzare e pianificare strategicamente le attività quotidiane per soddisfare i bisogni del cliente - motivare e valorizzare il team per assicurare...
-
Saint Laurent Department Manager
4 settimane fa
Milano, Italia Groupe Kering A tempo pienoSummary Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods...
-
Saint Laurent Department Manager
6 giorni fa
Milano, Italia Groupe Kering A tempo pienoSummary Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods...
-
Electrical and Cogeneration Department Manager
7 giorni fa
Milano, Italia Wyser A tempo pienoIl nostro cliente è una storica realtà italiana di medie dimensioni, in forte espansione, che si occupa di quadri elettrici e impianti per la generazione elettrica e di energia e ci ha incaricato di ricercare la figura ELECTRICAL AND COGENERATION DEPARTMENT MANAGER La figura sarà responsabile della supervisione técnica di tutta la progettazione,...
-
Department Manager
4 settimane fa
Milano, Italia Hermès Italie A tempo pienoGeneral Role The Department Manager reports directly to the Store Manager and actively participates in the development of the store embodying the Hermès spirit of tradition, quality and service. Main responsibilities - Be the link between the team and the manager by a frequent presence on the sales floor - Manage and organize the departments, in keeping...
-
Department Manager
4 settimane fa
Milano, Italia Hermès Italie A tempo pienoGeneral Role The Department Manager reports directly to the Store Manager and actively participates in the development of the store embodying the Hermès spirit of tradition, quality and service. Main responsibilities - Be the link between the team and the manager by a frequent presence on the sales floor - Manage and organize the departments, in keeping...
-
Department Manager
3 settimane fa
Milano, Italia Hermes A tempo pienoGENERAL ROLE The Department Manager, in partnership with the Store Manager, successfully manages all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values. MAIN RESPONSABILITIES People management and development * Plan daily...
-
Junior Office Manager
4 settimane fa
Milano, Italia GIGROUP A tempo pienoPer azienda leader internazionale nel settore dell’ingegneria impiantistica, che rappresenta lo spirito imprenditoriale del Gruppo nell’ Engineering, Procurement & Construction di progetti su larga scala in tutto il mondo ricerchiamo una figura di OFFICE MANAGER OTTIMO INGLESE Duties & **Responsibilities**: Oversees general office operations and gives...
-
Department Manager
1 settimana fa
Milano, Italia Hermès Paris A tempo pienoThe Department Manager, in partnership with the Store Manager, successfullymanages all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values. MAIN RESPONSABILITIES People management and development Plan daily activities,...
-
Brand Manager
2 giorni fa
Milano, Italia Dompe A tempo pienoFor Our company in Milan (Italy) we are looking for a Brand Manager.The Brand Manager is responsible, is responsible, in coordination with the supervisor, for defining and implementing the marketing plan for the brands managed at a national and international level, in accordance with the annual budget, evaluating the positioning and strategic evolution of...
-
Program Manufacturing Manager
6 giorni fa
Milano, Italia GCHCONSULTING srl A tempo pienoOur client is a leading animal nutrition company offering solutions that go beyond nutrition in a sustainable way to feed the growing population. **Program Manufacturing Manager - Temporay Manager** **Posizione**: - Set up safe environment for production - Manage the workflow for a production project - Ensure efficiency during the process - Assure...
-
Brand Manager
4 settimane fa
Milano, Italia Dompè A tempo pienoFor Our company in Milan (Italy) we are looking for a Brand Manager. The Brand Manager is responsible, is responsible, in coordination with the supervisor, for defining and implementing the marketing plan for the brands managed at a national and international level, in accordance with the annual budget, evaluating the positioning and strategic evolution of...
-
Operations Manager
3 settimane fa
Milano, Italia Antal International Network A tempo pienoOperations Manager - International Education Company For a Premium International Education Company, we're looking for a Operations Manager You will be reporting to the Head of Operations and Purchasing and directly responsible for the following: Directing the operations of the buildings of the group present in Italy, in compliance with the company...
-
Operations Manager
3 settimane fa
Milano, Italia Antal International Network A tempo pienoOperations Manager - International Education Company For a Premium International Education Company, we’re looking for a Operations Manager You will be reporting to the Head of Operations and Purchasing and directly responsible for the following: Directing the operations of the buildings of the group present in Italy, in compliance with the company...
-
Customer Service Manager
4 settimane fa
Milano, Italia Manning Global A tempo pienoOur client, an eCommerce expert, is searching for a Customer Service Manager to join their project in Milan/Italy. Position Title: Customer Service Manager Position Type: Permanent Start Date: ASAP Location: Milan/Italy Contact: Bianca Papa | +49 89 23 88 98 673 Responsibilities: Fully responsible for the work management and personnel management...
-
Construction Manager
4 settimane fa
Milano, Italia Wood Plc A tempo pienoOverview / Responsibilities: Wood is recruiting for a Construction Manager for Milan office with a firs assignment in Anwerp, Belgium on a major project. **Field safety respo** **nsibilities**: - Implementing HSE procedures and standards in compliance with applicable laws, Health and Safety Documentation and Environmental Management Manual - Communicate...
-
Cross Carline Manager
4 settimane fa
Milano, Italia HR SOLUTIONS & RESULTS A tempo pienoOur client company is an important and innovative car manufacturer **Posizione**: **Cross car line Deputy Manager **(department Business & Product Management). Reporting to the Product Planning Manager, the Cross Car Line Deputy Manager is responsible for the development, implementation and monitoring of all the non-model specific product work-streams....
-
Event Project Manager
2 settimane fa
Milano, Italia Yam112003 A tempo pienoSiamo alla ricerca di un/una Event Project Manager che si unisca al nostro team eventi. La persona che cerchiamo deve avere una visione a 360° del mondo degli eventi con forte competenza sia nella progettazione che nella produzione degli stessi. Responsibilities Gestione integrale dell'evento, dalla fase progettuale a quella produttiva. Organizzazione e...
-
Event Project Manager
2 settimane fa
Milano, Italia Yam112003 A tempo pienoJob Description Siamo alla ricerca di un/una Event Project Manager che si unisca al nostro team eventi. La persona che cerchiamo deve avere una visione a 360° del mondo degli eventi con forte competenza sia nella progettazione che nella produzione degli stessi. Responsibilities Gestione integrale dell'evento, dalla fase progettuale a quella produttiva....
-
Housekeeping Assistant Baglioni Hotel Regina
2 settimane fa
Milano, Italia Baglioni Hotels & Resorts A tempo pienoWe are currently looking for an EXECUTIVE HOUSEKEEPER to join our team in Rome: The Assistant Housekeeper/Assistant Manager (Housekeeping) is conversant in all duties of the Housekeeping Department. He/She is responsible to hire, train and plan department work schedules. The Assistant Housekeeper/Assistant Manager (Housekeeping) maintains the high standards...
