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Sales Operations Specialist
1 mese fa
Davines Group is recognized for formulating and manufacturing sustainable high-end hair and skin care products with two specific brands: Davines and [ comfort zone ].
We are a BCorp and our purpose is to do our best for the world, creating good life for all, through beauty, ethics and sustainability.
**Sales Operations Specialist**:
JOB MISSION
The mission of this role will be to take care of distributors’ satisfaction so to favor a long-lasting sustainable and trustful relationship with them, to provide clear and fast information and answers and to maximize the efficiency of commercial activities inside the international haircare division.
DUTIES AND KEY RESPONSIBILITIES
Being the referent in Customer Care department for international distributors, managing order process through different software (X3-POSPACE-BUSINESS OBJECT): Optimization of the orders, inserting promotion, bonuses, sales conditions, sending proforma to clients, following the preparation and follow up of the order and supervising the shipment until the delivery to clients
Checking and monitoring payment situations and statements of accounts
Updating and management of statistical reports, economic interlocutor of Customer Care, able to manage all numerical aspects, with management control competence in order to support the management control of Hair Care Division
Contract management (collecting Sales terms to create contract drafts for our Customers, relationship with Distributors and BDM in order to collect the Sales conditions)
Updating database with sensitive data (filling and updating pricelists, client’s databases, Items descriptions, targets, sales conditions)
Filling excel files with contractual conditions and schemes with bonus calculations
Managing complaints and claims.
PERSON SPECIFICATION AND REQUIREMENTS
Previous extensive experience in an International Customer Care department in well-structured and international companies
Excellent knowledge of the dynamics related to invoicing, letters of credit and order entry
Have strong interpersonal communication competences in order to build strong relations with partners and customers
Have a good knowledge of customer service principles and practices
Have a high level of independence and proactive mindset
Be able to manage a range of simultaneous activities in a dynamic environment, working with deadlines and on multiple tasks
Be a great team-player
Have a high knowledge of Excel and good knowledge of office
Good skill with numbers, analytical skills, and reporting
Fluency in English and in Italian, Spanish could be considered a plus.
EQUAL EMPLOYMENT OPPORTUNITY
In Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.
