Customer Project Specialist

2 settimane fa

Roma, Italia Cisco Systems A tempo pieno

Program Start Date:
**September 2023**

Training Location:
**virtual**

Location after training:
**Italy**

**About Cisco**:
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

So if your desire to work in leading-edge technology is matched by your drive to make a difference then the Customer Project Specialist role is the right challenge for you.

**What you will do as Customer Project Specialist**:
In this role you’ll be part of an actively growing Professional Services (PS) team. The Cisco Professional Services organisation helps customers optimise their network investment and speed adoption and migration of advanced technologies. A key component of the PS portfolio is our Project Management/ Customer Program Manager capability and expertise. While your career will be developing some travel may be required. You’d be provided with training in your first months, followed by hands-on training on projects assisted by an experienced Cisco Project Manager/ Customer Program Manager.

**For Customer Project Specialist, day to day that means**:

- Successful completion of customer projects ensuring that the project objectives, customer acceptance criteria and internal performance metrics are achieved.
- Ensuring compliance with legislation and regulatory requirements such as Health and Safety, compliance with contractual obligations, ISO certification requirements and Cisco policies and processes at all times.
- Managing internal and external stakeholders, subcontractor partners and project team members and ensuring the accuracy of project data in internal tools and systems.
- Assisting program managers or senior project managers in performing project administration activities.
- Responsible for managing project financials and profitability.
- Identify risk, issues and develop risk response strategy.
- Lead or support execution of contract Change Management process.
- Build Cisco's project community by sharing lessons learned, best practices and participating in the Global PMO Role Community.

**What we can offer you**:

- Understanding of core Project Management knowledge areas according to PMI with focus on the triple constraint: time-scope/quality-cost.
- Opportunity to shadow technology professionals and understand a broad range of Cisco Technologies
- Opportunity to earn Cisco and Industry Certifications (CCNA, CAPM)
- Interaction with Cisco employees and clients all over the world
- A competitive salary and generous benefits
- Being part of a diverse and international team composed by people with different backgrounds and areas of expertise

**Programme structure**:

- First 3 months (together with all APMs from EMEAR): full-time virtual training, shadowing and job rotation.
- After 3 months: join the local CX team in your home country for which you have applied for.

**What you will need to be eligible for the Customer Project Specialist role**:

- You are a recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree
- You are able to live and work in Italy with no additional VISA sponsorship from Cisco
- You are fluent in English and Italian
- Language proficiency in Portuguese, German, French, Spanish or Arabic is beneficial
- Project management (ex. CAPM, PMP, PRINCE2) and/or ITIL certification is a great plus
- You are able to begin full time employment in September 2023

**What skills you will need to succeed**:

- You have strong organisational and leadership skills
- You have interest in technology and understand technical issues, and can leverage technical expertise of others
- You produce quality work under pressure with immediate deadlines
- You are able to adjust in rapidly changing environment and to prioritise your activities/set the right expectations with your internal and external stakeholders.
- You have written, verbal communication skills, with the ability to present to large groups with confidence

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